★★★★★
Satisfaction survey


The online-only mortgage broker service, Mojo Mortgages, aims to add more speed and flexibility into the process of finding the best mortgage deal.
To get started, navigate to its website and fill out its simple questionnaire. It should take around 15 minutes. Afterwards, its hi-tech algorithm will search the whole of the UK mortgage market to immediately recommend the best deal for you.
The results are independent and unbiased, plus you can discuss your options with a professional mortgage adviser at any time.
Once you land on the Mojo Mortgages home page, you’ll be asked whether you’re looking for a new mortgage or a remortgage. You can find the best deal for either situation.
First, you’ll be asked a few basic questions to check whether you’re eligible for a mortgage. This process should take around 60 seconds.
From there, you’ll create an account and be encouraged to complete the questionnaire. It includes questions about your income, expenditure, credit history and the type of mortgage you’d prefer.
You’ll immediately be presented with some suitable options and a member of staff will get in touch via online chat to help you arrange a phone call with a mortgage adviser.
The adviser will discuss your options in more detail and, once you’re ready, process your mortgage application for you.
Mojo Mortgages is authorised and regulated by the Financial Conduct Authority (FCA), which means it is subjected to the same regulations as all financial companies in the UK.
The products are recommended by a computer algorithm, so there’s no bias involved. The company has no relationships with lenders, positive or otherwise.
Other mortgage brokers have already launched similar online-only platforms. These include:
In our 2023 customer satisfaction survey, Mojo Mortgages scored 4 out of 5 stars with 94% of its customers saying they’d recommend the brand to a friend.
Customers in our survey commented positively on Mojo Mortgages’s helpful service. One commented: “very friendly and helpful provider that keeps you informed”.
The robo-mortgage advice market has been growing in the last couple of years, with more house-hunters being drawn to the ease and speed of these services.
Mojo Mortgages is currently one of the leading websites in this niche, offering a simple application process and the opportunity to search the entire market.
The company has been vocal about the continued importance of human contact during the process of searching for a mortgage and reviews suggest that most users are pleased with the customer service offered.
Our customer satisfaction scores ("Customers say") are based on a survey of 1,588 customers carried out in December 2022.
Find out how you can start building wealth by investing just £100 a month along with some of the best ways to invest.
We’ve tested, analysed and scored trading apps to find the 10 best trading platforms in the UK, who they’re best for and the pros and cons.
Everything we know about the Shein IPO, plus information on how to buy shares.
Help your kids learn to budget, manage their money and save this festive season with these simple money lessons.
Robinhood is close to launching in the UK. Find out when it’s happening, what investments will be available on the commission-free trading app and how it plans to make money.
There’s one week to go until FinTech Connect 2023 returns to London on 6 and 7 December. Get 20% off your ticket with Finder.
We look at the average APR on credit cards in the UK and how credit card interest rates have changed over time.
Finder collaborated with the smart money app, Plum, to compare how easy access savings rates around the world compared with the local base rate.