homelyfe

Homelyfe home insurance review

Find out if Homelyfe’s building and contents insurance are the right fit for you.

Getting the right home insurance can ensure your property and everything within it are protected against life’s risks.

The insurtech company Homelyfe claims to use a data-driven approach to make buying home insurance quick and easy. But is its buildings and contents insurance actually any good?

Read on to find out if Homelyfe has a home insurance policy that’s right for you.

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What is Homelyfe?

Homelyfe is an insurtech start-up company based in the UK. Launched in 2015, Homelyfe says its aim is to use technology to make buying insurance simple.

It claims to ask fewer questions and can offer customers a quote in less than a minute. Currently, it offers both home insurance and home buyer’s insurance policies.

What are Homelyfe’s cover options?

Homelyfe doesn’t have too many cover options. There are no bronze, silver or gold levels of protection like you get with some other providers. You essentially choose whether you want buildings cover, contents cover or a combination of the two.

There are optional extras that you can include in your home insurance cover though. For example, you can add an extra that will protect your mobile phone while you are outside your home.

Homelyfe Buildings Cover

You might want to take out Homelyfe’s Buildings Cover if you are a homeowner or landlord, as it can protect against your property being damaged or destroyed.

Features of this policy include the following:

  • Up to £750,000 cover for your property
  • Cover to repair, replace or rebuild your home up to an agreed sum
  • Compensates you for loss of rent if you’re a landlord
  • Covers emergency call outs for broken boilers, heating problems and plumbing issues
  • Covers temporary accommodation costs if you can’t stay in your own home
  • Will cover legal costs if someone is injured on your property
  • Will cover legal costs if there is damage to another person’s property
  • Access to a 24-hour claims helpline
Homelyfe Contents Cover

If you are renting, then it makes sense to only get contents cover. It’s on your landlord to get buildings protection. So any renters might find Homelyfe’s contents policy (without buildings cover) useful.

On top of your standard contents cover, you can pay more for additional benefits. Here’s a breakdown of what the policy offers:

  • Up to £75,000 contents cover – although there will be monetary limits on each claim
  • Access to a 24-hour emergency helpline
  • Protects things inside your home, such as furniture and electrical appliances
  • Valuables and gadgets are protected within your home, but there’s a price limit on each item
  • Protected for theft and accidental loss of money
  • A pedal bike is covered within your home up to a certain price limit
  • Optional protection for valuables and possessions like bikes and phones when they are outside of the home
Homelyfe Buildings and Contents Cover

If you’re a homeowner, the chances are you’ll want to protect not only your property, but the contents within it. Here’s what you’ll get with Homelyfe’s combined cover:

  • Up to £750,000 buildings cover and up to £75,000 contents cover
  • Cover to repair, replace or rebuild your home
  • Compensates you for loss of rent if you’re a landlord
  • Covers emergency call outs for broken boilers, heating problems and plumbing issues
  • Covers temporary accommodation costs if you can’t stay in your own home
  • Access to a 24-hour claims helpline
  • Protects things inside your home, such as furniture and electrical appliances
  • Valuables and gadgets are protected within your home, but there’s a price limit on each item
  • Optional protection for valuables and items like bikes and phones when they’re outside of the home
  • Will cover legal costs if someone is injured on your property
  • Will cover legal costs if there is damage to another person’s property
Optional policy extras

Homelyfe home insurance offers additional cover options for their customers, including the following:

  • Accidental damage. You can pay extra to protect yourself for accidental damage to possessions like laptops and bikes.
  • Outside of home cover. Valuables and items like laptops, bikes and mobile phones are protected up to a certain price limit inside the home as standard. You’ll have to take out an extra policy to take them outside the home or on holiday.
  • High value items. You will have to take out extra protection for items worth more than £2,500. If you want to take any of these items outside the home, you’ll have to pay for extra insurance too.

What’s covered under my policy?

Homelyfe’s home insurance policies will protect your building and contents against the following risks:

  • Fire, lightning, explosion or earthquake
  • Escaped oil/water
  • Subsidence
  • Storms
  • Theft/vandalism
  • Accidental damage to underground drains, pipes, cables and tanks
Homelyfe’s home insurance policies also include some extra cover as standard. Check out some of these additional extras below. For a full list, check out the Homelyfe key facts document.

BenefitsHomelyfe BuildingsHomelyfe Contents
Locks and keys
Alternative accommodation
Broken heating system
Property owner’s liability
Plumbing and drainage problems
Damage to locks and windows
Vermin infestation
Loss of rent
Repairing/replacing a laptop
Repairing/replacing a bike
Repairing/replacing a mobile
Cover for items up to £2,500
Replacing food in freezer
Theft/loss of money
Theft/loss of bank cards
Contents accidental damageOptionalOptional

What is my excess?

An excess is the amount of money you have to contribute towards a claim before the insurer starts paying out. With Homelyfe, the amount you will have to pay will depend on the type of claim you make.

You can see how much you’re due to pay in excess fees by looking at your policy documents. It’s crucial to remember that you can actually choose to pay more in excess costs to lower your premium costs.

  • Compulsory building excess and compulsory contents excess. This is the bare minimum amount the insurer will make you pay in excess when making a claim.
  • Voluntary excess. You can voluntarily increase the amount you would pay in excess fees when making a claim. In turn for potentially taking on more of the cost yourself, the provider should lower your premiums.

How much is this going to cost me?

There are a number of factors that can affect the cost of your Homelyfe home insurance premium, including the following:

  • The level of cover you choose. Taking out a joint buildings and contents policy will cover you against more risks, which in turn means paying more in insurance costs.
  • Your sum insured. The greater the amount you protect your home and contents for, the more you will pay in premiums.
  • Your home. The age of your property and the materials it’s made from play a role in determining your insurance costs, as some homes are more vulnerable to damage.
  • Where your home is located. Properties in certain areas are at higher risk of being burgled or damaged by a storm or flooding. Insurers look at factors such as these when working out your premiums.
  • Security. Having a burglar alarm and deadbolts can make your home harder to rob, which might mean your insurer sees it as less of a risk. In turn, this could lead to lower premiums.

What is the claims process for Homelyfe home insurance?

To make a claim on your home insurance policy with Homelyfe, you will need to contact its general claims team by calling its 24/7 helpline on 0330 058 0472.

If you have an emergency such as your boiler or heating system being on the fritz, then call 0330 058 0479.

When making a claim with home insurance providers, you generally need to provide the following information:

  • Your policy number
  • Full address of the property you’re claiming for
  • Date and time of the incident
  • Other key information about how the loss or damage occurred
  • Documents or photos to support your claim
  • Details of any person responsible for the incident
  • A crime or loss reference number if you’ve been a victim of theft, vandalism or lost items when outside of your home

Pros and cons of Homelyfe home insurance

Pros

  • Quick online quote process
  • 24/7 claims helpline
  • You can tailor your policy and pay for extra cover if you need

Cons

  • Lack of different coverage options
  • No working mobile app

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