Founded in 2016, Urban Jungle is a relative newcomer to the insurance market.
The company’s founders were tired of hidden fees, baffling questions and inflexible policies – and they knew they could do better.
Urban Jungle has become a multi-line provider, offering customers home, travel, and car insurance. It is also a Certified B Corp, meaning it meets high standards for social and environmental performance, transparency, and accountability.
Urban Jungle policies are underwritten by some of the largest insurers in the UK and Europe, including but not limited to, Canopius, Ageas, and Wakam. The underwriter for each specific policy will be confirmed at the point of quote.
Urban Jungle Services Ltd is authorised and regulated by the Financial Conduct Authority (FCA register number 782061).
What are some of the policies that Urban Jungle offers?
Urban Jungle offers stand-alone contents insurance, as well as a combination of contents and buildings insurance. The company also offers tenants’ liability insurance, to protect you in case you cause damage to your landlord’s property.
 Home Contents Insurance | Buildings and Contents Insurance | Buildings Insurance Only | |
| Maximum cover | Up to £50k of cover per person | Buildings up to £1m Contents up to £120k | Buildings up to £1m |
| Excess | From £0 | Flexible | Flexible |
| Accidental damage | Optional | Optional | Optional |
| Tenants liability | |||
| Mobile phone cover | |||
| Bike cover | |||
| Home emergency | Optional | Optional | Optional |
| Legal cover | |||
| Personal possessions cover |
Urban Jungle’s home insurance policies offer cover and protection for your home against certain risks. These include:
Contents insurance starts from £5 a month (£60 a year). The exact premium depends on the value of your possessions, your chosen cover level, optional add-ons, your excess, and where you live.
Unlike many insurance providers, Urban Jungle offers true monthly rolling policies, meaning no credit agreement, and no added interest on your monthly payments.
An excess is the amount of money you contribute when you make a claim. The size of the excess is agreed when you take out the policy.
For its contents insurance policies, Urban Jungle allows you to select your own excess, starting at £0. Choosing a higher excess usually brings down the cost of your premiums, but make sure you can actually afford to pay the amount you set should the need arise.
For buildings insurance, you can select an excess between £100 and £500 for the core policy. Excess limits will be higher for certain events, like escape of water and subsidence, which can go up to £1,000 (the exact amount will be specified in your policy document).
To make a claim on either your home or travel insurance policy, log in to your account on the Urban Jungle website and follow the instructions. You can also use this section of the website to manage your policy (view documents, amend details, etc). You can complete the claims process entirely online, with Urban Jungle handling some claims themselves, and some with external claims handlers.
Urban Jungle holds a rating of 4.7 out of 5 on Trustpilot, based on over 14,000 customer reviews. Customers consistently highlight competitive pricing, a clear and fast quote process, and the ease of managing policies online.
In our 2024 customer satisfaction survey, 88% of customers stated that they would recommend Urban Jungle to a friend. Although some customers have reportedly struggled with renewals and miscommunications from the support team, the low prices have been considered a great selling point.
One customer commented: “They dealt with my queries very quickly and professionally and the price was very competitive.”
Several have also commented on the “great customer service.”
If you’re after easy to get, transparent, flexible insurance cover for your contents, Urban Jungle is your guy. The website is super user-friendly and perfect for a tech-focused consumer base.
However, do make sure you read the details of your policy fully and carefully, to make sure you know exactly what is included.
Phone support is only provided during the week, but you can contact Urban Jungle via email or chat as well.
Get started by visiting Urban jungle’s website and sign up for a policy. If you have read this review and decided that Urban Jungle is not for you, you can also compare other home insurance policies on the market.
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