Founded in 2016, Urban Jungle is a newcomer to the insurance market. The company’s founders were tired of the slow moving industry and wanted to introduce a product that catered for a younger audience, particularly young renters.
Urban Jungle offers three kinds of policy – contents insurance, contents and buildings insurance and tenants’ liability.
Urban Jungles standard contents insurance policy is underwritten by Ageas.
Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Urban Jungle offers stand-alone contents insurance, as well as a combination of contents and buildings insurance. The company also offers tenants’ liability insurance, to protect you in case you cause damage to your landlord’s property.
 Home Contents Insurance | Buildings and Contents Insurance | Tenants Liability Insurance | |
| Maximum cover | Up to £40k of cover per person | Buildings up to £1m Contents up to £75k | £5,000 - £10,000 accidental damage cover |
| Cover per valuable | No valuables limit | £2,500 | |
| Excess | From £0 | £100 - £1,000 | £100 |
| Accidental damage | Optional | ||
| Personal accident | |||
| Alternative accommodation | |||
| Home emergency | Optional | ||
| Tenants liability | |||
| Mobile phone cover | |||
| Bike cover | |||
| Landlord's property | |||
| Free online changes |
Urban Jungle’s home insurance policies offer cover and protection for your home against certain risks. These include:
There are many personal factors that go into determining the cost of a home insurance policy, such as the value of your possessions, the level of cover you require and your address.
However, according to its website, you can get cover from Urban Jungle from £5 per month.
Tenants’ liability cover on its own will set you back £55 per year.
An excess is the amount of money you contribute when you make a claim. The size of the excess is agreed when you take out the policy and it is usually the same regardless of the value of the claim.
For its contents insurance policies, Urban Jungle allows you to select your own excess, starting at £0. Choosing a higher excess usually brings down the cost of your premiums, but make sure you can actually afford to pay the amount you set should the need arise.
For buildings insurance, you can select an excess between £100 and £500 for the core policy. Excess limits will be higher for certain events, like escape of water and subsidence, which can go up to £1,000 (the exact amount will be specified in your policy document).
If you’re buying combined buildings and contents insurance, you can select a different excess level for each portion of the cover. If a claim affects both parts of the cover, only the higher excess set will apply.
To make a claim, log in to your account on the Urban Jungle website and follow the instructions. You can also use this section of the website to manage your policy (view documents, amend details, etc).
When you make a claim, you will need some or all of the following documents:
Other evidence may also be requested, and some items, like valuable tech and jewellery, can have specific requirements.
In our 2024 customer satisfaction survey, 88% of customers stated that they would recommend Urban Jungle to a friend. Although some customers have reportedly struggled with renewals and miscommunications from the support team, the low prices have been considered a great selling point.
One customer commented: “They dealt with my queries very quickly and professionally and the price was very competitive.”
Several have also commented on the “great customer service.”
On consumer review platform Trustpilot, Urban Jungle has 4.6 out of 5 stars and a rating of “Excellent”, based on over 9,000 reviews.
If you’re after easy to get, transparent, flexible insurance cover for your contents, Urban Jungle is your guy. The website is super user-friendly and perfect for a tech-focused consumer base.
However, do make sure you read the details of your policy fully and carefully, to make sure you know exactly what is included.
Phone support is only provided during the week, but you can contact Urban Jungle via email or chat as well.
Get started by visiting Urban jungle’s website and sign up for a policy. If you have read this review and decided that Urban Jungle is not for you, you can also compare other home insurance policies on the market.
Finder scores, in blue, are based on our expert analysis of policies. We also show reviews from users, where we've received more than 10, in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.
To find out more, read our full methodology.
See the full results of our independent customer satisfaction survey of 750 home insurance customers – who’s got you feeling right at home?
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