WorldRemit Money Transfer Review

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A secure way to send money to over 150 countries and track it every step of the way.

  • Good for fast transfers and flexible payment options.
  • Not so great if you wanted to lock in an exchange rate.

GBP 50

Min. Transfer Amount

GBP 30,000

Max. Transfer Amount

Same day

Transfer Speed

Details

Product NameWorldRemit International Money Transfers
Min. Transfer AmountGBP 50
Max. Transfer AmountGBP 30,000
Transfer MethodsOnline
Transfer Speed
Minimum transfer time
Same day
Customer ServiceChat, Email
Available CurrenciesAED, ALL, AMD, AOA, ARS, AUD, BAM, BBD, BDT, BGN, BHD, BIF, BOB, BRL, BWP, BYN, CAD, CHF, CLP, CNY, COP, CRC, CVE, CZK, DKK, DOP, EGP, ETB, EUR, FJD, GBP, GEL, GHS, GMD, GNF, GTQ, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KRW, KWD, KYD, LAK, LBP, LKR, LRD, LSL, MAD, MDL, MGA, MRO, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PHP, PKR, PLN, PYG, QAR, RON, RUB, RWF, SCR, SEK, SGD, SLL, SOS, SRD, THB, TJS, TND, TOP, TRY, TZS, UAH, UGX, USD, UYU, VND, WST, XAF, XCD, XOF, ZAR, ZMW
Online Transfer FeeGBP 3.99

Expert review

Zak Killermann

Review by


Zak Killermann is a staff writer at Finder specializing in money transfers. He has ghostwritten hundreds of FinTech articles over the years and found his love for publication at St. Cloud State University. Zak has been traveling internationally for nearly half his life and — after getting burned once by an over-the-counter money exchange — vowed to never settle for anything short of the mid-market rate.

Expert review

WorldRemit’s network isn’t quite as large as brands like Western Union, but you’ll often find better rates and lower fees with WorldRemit. Plus, WorldRemit’s app and website tell you upfront what exchange rate and fees you’ll be paying without needing to sign up first. This makes it easier to compare against other companies to see if you’re getting the best deal.

One major downfall of WorldRemit is that you can’t pay in cash, but its global network does support cash pickups in many countries worldwide. Other delivery options like mobile airtime top-ups, bill pay and door-to-door cash delivery help round this service out for some sending destinations. You’ll also often be able to find promo codes to get a better deal if you’re a first-time customer.

WorldRemit's coronavirus response

With the pandemic affecting how we can pick up money transfers, WorldRemit is asking customers to send transfers online through the WorldRemit app. And, where possible, to send to your recipient’s mobile money or airtime accounts. Cash pickup locations may not be available or may have reduced hours as local businesses are affected by movement restrictions.

What is WorldRemit?

WorldRemit is a global remittance company that was founded in 2010 by Ismail Ahmed, a Somali migrant who was studying in London at the time. WorldRemit is currently headquartered in London, but operates in more than 150 countries around the world.

Why should I consider WorldRemit?

  • Easy-to-use website. Signing up and sending money can be done in as little as a few minutes, and support can be accessed through phone, email, live chat and FAQs.
  • Worldwide network. Customers in more than 50 countries can send funds to over 150 countries in a variety of methods, including bank transfers, cash pickup at thousands of locations, door-to-door delivery, delivery to services like Alipay and more.
  • Flexible payment options. Pay with a credit or debit card, from your bank account, through Apple or Google Pay and even with prepaid cards.
  • Fast transfers. Cash pickups, WorldRemit Wallet transfers and airtime top-ups are typically available instantly after sending, while mobile money and bank deposits may take one or more business days to process.

What to be aware of with WorldRemit

  • Maximum daily limits. Transaction limits depend on how you are sending the money, while a total 24-hour cap of £50,000 applies to all transactions being sent by you out of the UK.
  • Changing fees. Depending on where you are sending to, how you are paying and how you are transferring money, your fees may vary. Although a base fee of £1.99 or £2.99 is applied to most transfers, keep an eye on this category when actually completing your transfer to make sure it doesn’t change.
  • No hedging options. WorldRemit only offers one-off transfers, unlike some of its competitors that offer additional tools to help you save money. Hedging tools are most often used to lock in an exchange rate, helping you save money on future transfers if the market shifts against your position.
  • Inconsistent markups. Exchange rates vary through WorldRemit and depend not only on the currency you are sending to but also on the destination country. Expect mid-market markups anywhere from 0.5 to 4%.

WorldRemit’s fees and exchange rates explained

Transfers through WorldRemit will have both a fee and a mid-market margin markup added to them. These depend on the following:

  • Location. Fees and exchange rates may vary based on the country you are sending to. Even if two destination countries share the same currency, the exchange rate offered by WorldRemit may vary when sending to each.
  • Amount. Although the fee for most transfers will be £1.99 or £2.99, some countries will have higher fees based on the amount you are sending.
  • Delivery. Sending cash will typically have higher fees, while sending to a bank account tends to be cheaper.

Unlike many competitors, WorldRemit offers the same exchange rate no matter how much you send. And its fees are transparent: you’ll see them when you’re calculating or making a transfer, so you won’t incur hidden or undisclosed charges.

Sending £500 from the UK around the globe

As of 3 June 2020, here are the mid-market rate markups and fees for popular sending destinations around the world when sending to a bank account.

The mid-market rate is the exchange rate you’ll see when you look up a currency pair on Google and is the current recognised rate that traders use to buy and sell a pair of currencies.

Sending toCurrencyWorldRemit rateMid-market rateWorldRemit’s markupFees from
AustraliaAUD1.811.820.55%£2.99
ChinaCNY8.818.921.25%£3.99
FranceEUR1.111.120.90%£2.99
IndiaINR93.4694.701.32%£1.99
KenyaKSH129.46133.012.74%£0.99
NigeriaNGN465.90485.654.24%£1.99
PhilippinesPHP62.2062.560.57%£2.99
USAUSD1.241.250.80%£2.99

Calculate how much your transfer with WorldRemit could cost

Choose the currency you want to send and enter the desired transfer amount. The table will give you an idea of what your transfer could look like.

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
GBP 50 Same day GBP 2.99 1.091 EUR
1,088
Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply.
An online money transfer service with cash pick-up, bank account to bank account and airtime transfers available.
Go to site Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

How long does a transfer with WorldRemit take?

WorldRemit transfer speeds depend on the delivery method you choose.

Delivery methodTransfer speed
Bank transferWithin minutes to five business days
Cash pickupInstant
Mobile moneyWithin minutes
Airtime top-upWithin minutes
Home deliveryOne to seven business days

Where can I use WorldRemit?

WorldRemit transfers can be sent from over 50 countries and received in over 150 countries. You can check out the full list of currencies here, but popular currencies and sending destinations include the following:

  • Europe: Euro (EUR)
  • China: Chinese yuan (CNY)
  • India: Indian rupee (INR)
  • Australia: Australian dollar (AUD)
  • USA: US dollar (USD)
  • Kenya: Kenyan shilling (KSH)
  • Nigeria: Nigerian dollar (NGN)
  • Pakistan: Pakistani rupee (PKR)
  • Philippines: Philippine peso (PHP)
  • Thailand: Thai baht (THB)

Is WorldRemit safe to use?

WorldRemit uses many methods to keep your money safe and is authorised and regulated by many government agencies. In short, here is how WorldRemit keeps your money safe:

Secure payment channels

Depending on where you are sending money from and to, you can expect your payments to be secured by the following:

  • Apple Pay
  • Android Pay
  • Verified by Visa
  • Mastercard and Maestro SecureCode

Regulation compliance

WorldRemit holds many licences around the globe, including in the following countries:

  • United Kingdom
  • United States
  • Canada
  • Australia

Dedicated security teams

WorldRemit uses machine learning to monitor all transactions, and anything suspicious is forwarded for human attention. When problems pop up, customers can contact WorldRemit 24/7 by using the following methods:

  • Telephone
  • Emails
  • Live chat

What WorldRemit’s reviews look like

Trustpilot4.5 out of 5 – based on 39,592 customer reviews
Monito8.3 out of 10 – based on staff reviews

Reviews accurate as of 3 June 2020.

A lot of the complaints found online about WorldRemit have to do with the time delay when receiving a refund and occasional claims that a refund wasn’t received at all when requested. Overall, WorldRemit customer care seems to answer these complaints on the various threads they are posted, often providing additional phone numbers for the customer to reach out and receive more help to solve their issue.

WorldRemit has been in business since 2010. Aside from 24/7 customer support, the website also boasts an extensive FAQ to help customers find the answers to many popular questions and concerns surrounding the service.

How do I transfer money through WorldRemit?

There are six easy steps to follow:

  1. Choose the country you want to send to
  2. Select the method of transfer
    • Bank transfer
    • Cash pickup
    • WorldRemit Wallet
    • Mobile top-up
    • Airtime top-up
  3. Enter sending amount then double-check fees and exchange rate
  4. Add recipient information
  5. Add payment information
  6. Send money

    How do I receive money through WorldRemit?

    Depending on where you live, the ways to receive money through WorldRemit may vary. WorldRemit offers the following ways to receive money:

    • Cash pickup. Pick up a cash transfer at one of WorldRemit’s partner network locations – these are typically banks.
    • Bank transfer. Have the money delivered straight to your bank account. Additional fees may apply, so always double-check with your bank before accepting a transfer this way.
    • Mobile money. Receive money into your existing mobile wallet service, which you can then use to pay bills, withdraw at authorised agents and similar actions.
    • Airtime top-up. Have money sent directly to your telecom network to cover your phone bill.
    • Door-to-door delivery. Physical cash is delivered straight to your door, but you must present a valid ID that matches the details entered by the sender.

    What information will I need to send a transfer?

    To send money through WorldRemit, you’ll need the following:

    • A WorldRemit account. Creating an account is free and can typically be done in a few minutes or less.
    • Valid payment. Payment options for transfers out of the UK include debit, credit and prepaid cards, bank account transfers, Apple Pay and Android Pay.
    • Recipient’s name and contact information. To make sure your transfer goes smoothly, have your recipient’s legal name, bank account information and contact info ready when setting up your transfer.
    • Valid identification. Valid ID is required to transfer with WorldRemit. Acceptable forms must include your photograph, your full name, date of birth and more. Typically accepted forms of ID include the following:
      • UK or international passport
      • UK driver’s licence
      • UK military ID
      • UK refugee document
      • UK visa
      • UK National Insurance card

    Does WorldRemit have a mobile app?

    WorldRemit app screenshot

    Yes, WorldRemit has an app available on both the App Store and through Google Play. Through the app, you can do the following:

    • Save contact information. Store your frequent recipients to make starting a transfer to them even quicker.
    • Get daily price notifications. Keep an eye on multiple currency pairs to send your money when the exchange rate is in your favour.
    • Track transfers. See the progress of your transfer in the app and opt in or out of SMS notifications.
    • Access customer support. Find live chat, telephone numbers and email options to contact customer support through the app.
    Reviews accurate as of April 7, 2020
    Google Play Store4.2 out of 5 – based on 65,423 customer reviews
    Apple App Store4.8 out of 5 – based on 44,400 customer reviews

    WorldRemit Wallet, mobile money and airtime top-ups

    Some of these services you may know under different names and not all of them are available worldwide.

    WorldRemit Wallet

    Similar to other digital wallets, the WorldRemit Wallet enables users in select countries to store money without having to move it to a bank account or for cash pickup. The WorldRemit Wallet comes included in the WorldRemit mobile app in participating countries and can currently store US dollars, Philippine pesos, Ugandan shilling and Central African francs.

    WorldRemit mobile money

    Mobile money is an ewallet service that is available for use in more than 80 countries and may be particularly useful for the underbanked and unbanked. Mobile money uses smartphones and basic phones to store money that can be saved, withdrawn and sent by the user through their phone. Users can use their mobile money to buy things in participating stores and online shops as well as to pay bills and more.

    Airtime top-ups

    Many mobile service providers allow you to pay for service through money transfers. This is where airtime top-ups come into play. WorldRemit allows you to pay for service in other countries, perhaps for your friends or family, so that they will have airtime minutes and text balances to stay in touch with you.

    Compare WorldRemit to other transfer services

    Table: sorted by a combination of service offering and the amount your recipient will receive

    Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
    GBP 2,000 1 day GBP 0.00 1.091 EUR
    5,454
    TorFX guarantee to beat any competitor's exchange rate for a transaction (conditions apply)
    (Conditions apply)
    Go to site Show details
    GBP 5,000 Same day GBP 0.00 1.091 EUR
    5,454
    Universal Partners FX offers competitive exchange rates and same-day transfers for 100+ currencies. Go to site Show details
    GBP 2,500 Same day GBP 0.00 1.091 EUR
    5,454
    Central FX’s dedicated private client team will guide you through the money transfer process from first call to final payment. Go to site Show details
    GBP 1 Same day GBP 0.00 1.096 EUR
    5,480
    Whatever amount you transfer, XE will not charge you a fee for using their service. Go to site Show details
    GBP 3,000 1 day GBP 0.00 1.091 EUR
    5,454
    Get no fees as a Finder customer when you transfer your money overseas with Global Reach. Go to site Show details
    GBP 5,000 1 day GBP 0.00 1.096 EUR
    5,479
    Take advantage of fee lock-ins and live bookable rates, helping you save up to 85% in hidden bank fees. Go to site Show details
    GBP 1,000 Same day GBP 0.00 1.091 EUR
    5,454
    Clear Capital specialises in sending 150+ currencies abroad for individuals and businesses, with a dedicated account manager to help you. Go to site Show details
    GBP 2,000 1 day GBP 0.00 1.091 EUR
    5,454
    Make transferring money abroad as simple and safe as possible with bank-beating exchange rates - online, via the app or over the phone. Go to site Show details
    GBP 1 1 - 2 days GBP 1.99 1.088 EUR
    5,436
    Special offers like free transfers and better exchange rates available for new customers.
    Quick, affordable transfers around the world with both express and economy options.
    Go to site Show details
    GBP 5 2 days EUR 3.00 1.096 EUR
    5,482
    Special offer: Zero fees on your first 10 transfers.
    Get bank-beating exchange rates and fast transfer times on 15+ popular currencies.
    Go to site Show details
    GBP 10 Within an hour GBP 2.00 1.096 EUR
    5,478
    First two transfers free for new customers.
    Instant or 1 hour transfers to over 50 countries, send money directly to bank accounts or over 280,000 cash pickup points.
    Go to site Show details
    GBP 50 Same day GBP 2.99 1.091 EUR
    5,451
    Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply.
    An online money transfer service with cash pick-up, bank account to bank account and airtime transfers available.
    Go to site Show details

    Compare up to 4 providers

    Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

    Bottom line

    WorldRemit offers clear pricing on the fees and exchange rates it uses, making comparisons a breeze when trying to find the best price for your transfer. With many years under its belt, while serving millions of customers a year, new customers should have little reason to worry when sending a transfer through WorldRemit.

    Frequently asked questions

    Can I send money with WorldRemit without ID?

    No, WorldRemit requires ID when sending money from the UK to verify your identity.

    Can I pay with cash at WorldRemit?

    No. Since WorldRemit doesn’t have any agent locations from which to send money, paying with cash is not an option.

    How do I track my WorldRemit transfer?

    Whether sending online or through the WorldRemit app, your transfer will automatically be tracked and you’ll automatically be updated. You can opt in to text updates so you’ll know exactly when your transfer arrives or if it has hit any snags along the way.

    How do I contact WorldRemit customer service?

    Contact WorldRemit customer service in the following ways:

    • Live chat – You’ll start by talking with a bot but can navigate to a real agent.
    • Email – Use WorldRemit’s onsite email form to send an email about your problem or concern.
    • Phone – Call +44 20 7148 5800 to reach WorldRemit customer service in the UK.

    What are my rights when cancelling a transfer?

    If you need to cancel a transfer you should contact WorldRemit as soon as possible. Refunds can take up to 7 business days to return to your account. In some circumstances, though, your transfer cannot be cancelled, for example, if it has already been picked up in cash.

    Does WorldRemit offer business transfers?

    Yes, for UK-based businesses only. Just go to WorldRemit’s homepage, click on Sign Up, select a Business account and provide the information requested.

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    8 Comments

    1. Default Gravatar
      Mayang
      February 3, 2019

      Worldremit have a how to track reference number

      • Avatarfinder Customer Care
        Bella
        February 5, 2019

        Hi Mayang,

        Thanks for your inquiry.

        You may track your money transfer through text. You and your recipient will receive SMS or text updates when your money is both sent and received.

        I hope this helps.

        Kind regards,
        Bella

    2. Default Gravatar
      Kate
      December 24, 2018

      Can I cancel the money that you sent and change it to another new name as I put the other name in mistake.

      • Avatarfinder Customer Care
        Jhez
        December 24, 2018

        Hello Kate,

        Thank you for your comment.

        For cancellation request, you are advised to contact Worldremit directly.

        Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

        Regards,
        Jhezelyn

    3. Default Gravatar
      Neressa
      December 24, 2018

      Hi, I wanna ask what should I do as my friend send me money without knowing me and then I found out that he already sent money and my ID is expired, I don’t have any ID’s here now.

      • Avatarfinder Customer Care
        Jhez
        December 24, 2018

        Hello Neressa,

        Thank you for your comment.

        According to Worldremit’s policy, a valid ID must be presented when picking up the money. The valid photo ID must show your full name which should match the details supplied on the transaction. It is therefore important that the information entered on the transaction matches your ID. You are advised to check with Worldremit if an expired ID is acceptable.

        Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

        Regards,
        Jhezelyn

    4. Default Gravatar
      Ruby
      September 19, 2018

      How long will a bank transfer takes for philippines? Done it almost 48 hours now and still on progress… it says minutes to 24hours… what if that money for emergency!

      • Avatarfinder Customer Care
        Joshua
        September 19, 2018

        Hi Ruby,

        Thanks for getting in touch with finder. I hope all is well with you. :)

        I’m sorry to hear about your situation. According to WorldRemit, your recipient can pick up cash immediately after one business day. If your recipient has not yet received the money, it would be a good idea to directly get in touch with WorldRemit by calling them or using their Live Chat option found on their website.

        I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

        Have a wonderful day!

        Cheers,
        Joshua

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