Methodology for business banking ratings
You’ll find customer satisfaction star ratings on some of our business banking reviews. Here’s how we came up with them.
You may have noticed that some of our business banking pages, tables and provider reviews come with “customers say” star ratings. These are customer satisfaction scores, where we asked consumers to tell us how good a service they were receiving from that company.
“Customers say” star ratings – calculated from our customer satisfaction survey
In December 2022, Finder ran an independent customer satisfaction survey about business banking providers. We polled 623 customers, who told us how happy they were with their business bank account. We then turned their answers into a rating of between one and five stars.
And here’s how we did it…
Customer satisfaction ratings methodology
The survey asked respondents how satisfied they were with their business banking provider on a scale from one to five, and also whether they would recommend that company to a friend or not.
We turned the answers into an overall star rating that takes into account:
- How many people would recommend the company versus how many people wouldn’t. If you say you’d recommend your business banking provider to a friend, it must mean it’s really good. This forms 50% of our customer satisfaction star rating.
- The proportion of people who rated a provider five out of five. Wow, five out of five? This counts for 25% of our customer satisfaction star rating.
- The average score each business banking provider got. This tells us if a lender offers a solid service even though it doesn’t have loads of maximum five out of five scores. This parameter forms the last 25% of our overall customer satisfaction star rating.
The final rating is then rounded to the nearest half star, to give the following one to five customer satisfaction range:
★★★★★ – Excellent
★★★★★ – Good
★★★★★ – Average
★★★★★ – Subpar
★★★★★ – Poor
More guides on Finder
-
5 benefits of having an online business account
Find out how using a digital account with the right connected services can help your business. Paid content
-
Volopa review
Is Volopa’s business payments platform right for your business? We take a closer look at Volopa’s business solutions.
-
Business banking statistics
4 in 10 (43%) of UK business account holders have never switched banks and do not intend to switch in 2022.
-
Revolut Pro review: A business account for freelancers
Our review explores the new Revolut Pro account designed specifically for freelancers, including its cashback offer and instant payment options.
-
Juni business account review
Learn more about Juni’s business account for ecommerce and online marketing entrepreneurs.
-
Wise business account review
Learn more about the benefits of opening a business account with Wise
-
SumUp business account review
Find out more about the SumUp business account, including its pros and cons.
-
Cashplus vs Tide: Which is best for your business?
Find out whether the Cashplus or Tide business account could be the better option for you.
-
Best multi-currency business accounts
Discover what multi-currency business accounts are, how to get one and whether it’s worth applying for.
-
Compare the best business bank accounts for ecommerce
Discover how opening a business bank account could benefit your e-commerce business.
Ask an Expert