Methodology for business banking ratings
You’ll find customer satisfaction star ratings on some of our business banking reviews. Here’s how we came up with them.
Posted
You may have noticed that some of our business banking pages, tables and provider reviews come with “customers say” star ratings. These are customer satisfaction scores, where we asked consumers to tell us how good a service they were receiving from that company.
“Customers say” star ratings – calculated from our customer satisfaction survey
In December 2020, Finder ran an independent customer satisfaction survey about business banking providers. We polled 250 customers, who told us how happy they were with their business bank account. We then turned their answers into a rating of between one and five stars.
And here’s how we did it…
Customer satisfaction ratings methodology
The survey asked respondents how satisfied they were with their business banking provider on a scale from one to five, and also whether they would recommend that company to a friend or not.
We turned the answers into an overall star rating that takes into account:
- How many people would recommend the company versus how many people wouldn’t. If you say you’d recommend your business banking provider to a friend, it must mean it’s really good. This forms 50% of our customer satisfaction star rating.
- The proportion of people who rated a provider five out of five. Wow, five out of five? This counts for 25% of our customer satisfaction star rating.
- The average score each business banking provider got. This tells us if a lender offers a solid service even though it doesn’t have loads of maximum five out of five scores. This parameter forms the last 25% of our overall customer satisfaction star rating.
The final rating is then rounded to the nearest half star, to give the following one to five customer satisfaction range:
★★★★★ – Excellent
★★★★★ – Good
★★★★★ – Average
★★★★★ – Subpar
★★★★★ – Poor
More guides on Finder
-
Capital on Tap Business Credit Card review
Earn Avios or cashback on all your business spending with this business Visa from challenger Capital on Tap.
-
Compare international money transfers
Learn how to compare international money transfer services so you can get the best exchange rates and lowest fees.
-
Mettle vs Starling business: Which offers the best business bank account
Discover key the differences between Mettle and Starling business bank accounts and what is likely to be best for you.
-
Best business banking apps for small business owners
Discover our list of the best business banking apps and how to find the best app for you.
-
Best mortgage lenders 2021 UK: Find the best bank for a mortgage
Discover the best bank for a mortgage in the UK using real customer reviews from our customer satisfaction survey.
-
Winners of the Finder Customer Satisfaction Awards 2021 revealed
Finder has announced the winners of its annual Customer Satisfaction Awards, based on the votes of thousands of customers.
-
The winners of the annual Finder Customer Satisfaction Awards announced
The 27 winners and highly commended companies in the annual Finder Customer Satisfaction Awards have today been announced.
-
Methodology for TV streaming ratings
You’ll find customer satisfaction star ratings on some of our TV streaming provider reviews. Here’s how we came up with them.
-
Business bank accounts for non-UK residents
We’ve put together some tips and information on how to open a business bank account in the UK as a non-resident.
-
Paysend review
Paysend offers transfers to more than 70 countries through its app and online service.
Ask an Expert