Farmers towing and roadside assistance

Farmers offers towing and roadside service as an add-on to your auto insurance policy. The coverage is flexible, allowing you to use your own service providers if you want, but the cost and service limits vary.

What does Farmers include in roadside assistance?

You can take advantage of the following services:

• Emergency towing. Your assistance package includes up to $150 of towing service.
• Battery issues. The service offers a jump-start for your dead battery.
• Tire service. Helps you change out of a flat tire with a spare.
• Locked door. If your keys are locked in your car, this service can help get you inside.
• Roadside winching. If you’re stuck in ice, mud or snow, within 10 feet of the road, roadside assistance can help pull you out.
• Fuel service. Call for assistance when your car runs out of gas, and the service will bring you enough to get to the next fueling station.

What’s not covered by Farmers roadside coverage?

Farmers roadside assistance only covers up to $150 per incident. You can submit an invoice for any amount over that, but there’s no guarantee that it will be covered. Additionally, if you get stuck more than 10 feet from a main road, winching service isn’t covered.

How do I get towing coverage from Farmers?

Roadside service is an add-on to your auto policy, but may only be available if you have comprehensive and collision coverage on your vehicle.

How much does Farmers roadside assistance cost?

Farmers doesn’t provide any cost details on their website or through customer service without getting a quote on a new or existing policy. The cost of Farmers’ roadside service and how often you can use it depends on your location and the level of coverage you elect to add to your policy.

How do I use roadside assistance from Farmers?

You can contact Farmers’ roadside service using one of these methods:

• By phone at 800-435-7764
• On the website, select Get Help Now
• Using the Farmers Insurance mobile app

If you call or use the website link, you’ll need to enter your policy number, name and date of birth to access your coverage.

How do I submit a Farmers roadside assistance claim?

Farmers uses a platform named HONK to contact service providers in your area, but you can contact your own service provider and make a claim online for reimbursement up to $150. To submit a claim, you need your policy number, a claim number and receipts or documents with the following information included:

• Your first and last name
• Phone number
• Date of service
• Vehicle year, make and model

Bottom line

Farmer’s roadside service is relatively straightforward on how much is covered and allows you to use your own service and make a claim for reimbursement, which many other insurers don’t allow. But the specific costs and use limits aren’t defined on the company site, which means you have to get a policy quote and may have to pay more for the coverage you need. If that’s not for you, compare car insurance companies for more straightforward pricing or a policy with roadside included.