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Allstate car insurance review

Last updated:  

Comprehensive protection with personalized support.

finder.com’s rating: 4.5 / 5.0

★★★★★

  • Get a quote if you want good rates for better protection.
  • Pick something else if you want a no-frills basic policy.
  • Ideal for safe drivers with clean driving records.

Included free

Roadside assistance

New car protection

Accident forgiveness

Details

States served All 50 states
Roadside assistance Included free
Pay schedule 12 months, monthly
Claims methods online, phone, in-person
New car protection Yes
Accident forgiveness Yes

Pros

  • Rewards for safe drivers, good students and more
  • Get your own dedicated insurance agent

Cons

  • No discounts for homeowners, military, online quote or multiple cars
  • Customer service is ranked average
Anti-theft device discount Yes
Bundling discount Up to 10%
Defensive driving discount Up to 10%
Good student discount Up to 20%, under 25
Loyalty discount Yes
Homeowner discount Yes
Military discount No
Safety device discount Yes
Special employment discount Yes
Usage-based discount Yes - up to 20% cash back
Other discounts Economy car – Up to 10%
Rideshare coverage Yes
SR-22 coverage Yes
Temporary & short term coverage Yes

Expert review

Aliyyah Camp

Review by


Aliyyah Camp is a writer and personal finance blogger who helps readers compare personal, student, car and business loans. Aliyyah earned a BA in communication from the University of Pennsylvania and is based in New York, where she enjoys movies and running outdoors.

Expert review

With a broad range of coverage options, ways to save and features built for customer convenience, Allstate has earned its place among the top insurance providers. You’ll find some of the best perks in the industry, especially for luxury cars.

But on the downside, its high rates and middle ground customer service could leave you disappointed. Overall, this insurer works best if you take advantage of its many discounts and redeemable rewards through the safe driver program. Otherwise you’ll probably find cheaper rates from a different insurer.

Allstate monthly car insurance rates

Compare sample Allstate quotes for different driver profiles. Your insurance rates will vary based on your driver profile.

CaliforniaNew YorkTexas
18 year old male$118$157$67
18 year old female$108$152$53
25 year old male$47$69$39
25 year old female$46$69$21
35 year old male$33$53$20
35 year old female$33$60$20
45 year old male$32$53$20
45 year old female$32$60$20
56 year old male$29$53$18
56 year old female$29$55$18

What car insurance coverage does Allstate offer?

Compare policies with simple liability coverage or expand your policy to include uninsured drivers, rental reimbursements, a custom sound system or even towing and roadside assistance.

  • Liability insurance
  • Personal injury
  • Property damage
  • Comprehensive
  • Collision
  • Uninsured and underinsured motorists
  • Rental car reimbursement
  • Medical payments
  • Roadside assistance
  • Rideshare insurance

What extra benefits and add-ons does Allstate offer?

Keep an eye out for these extras to determine if they could benefit you and your policy:

  • Reward system for safe drivers. The Allstate Rewards program lets drivers who have a good driving record earn points that can be traded for rewards like gift cards and merchandise.
  • Repair shop locator. As an Allstate-covered driver, if you need mechanical repairs to be performed on your car or have been in an accident and need collision services, you can benefit from the repair networks available either on the Allstate website or within the mobile app, easily viewing the providers that are recommended by Allstate in your local area.
  • Direct deposit. Get your claim payment sent directly to your debit account. Link your Allstate account with your Visa or MasterCard debit card. Instead of waiting for a claim check in the mail, you’ll get paid quickly and more securely.

What discounts can I get with Allstate?

Save more by taking advantage of a number of Allstate discounts:

  • New car discount. Save if your vehicle is new and you’re the first owner.
  • Multipolicy discount. Bundle your car insurance with a homeowner’s policy for more savings.
  • Smart student discount. If your young driver meets the grade requirements, you might qualify for a discount.
  • Antilock brake discount. Save up to 10% if your car is equipped with antilock brakes.
  • Antitheft discount. Save up to 10% if there’s an antitheft device in your car.
  • Autopay discount. Save up to 5% when you set up automatic withdrawal for paying your premium.
  • Paperless discount. Save up to 10% if you sign up for online statements, documents and policy information.
  • Paid in full discount. Save up to 10% when you pay your policy in full.
  • Early signing discount. Save up to 10% when you sign your policy seven days before it becomes effective.
  • Responsible payer discount. Save up to 5% if you didn’t receive a cancellation notice for non-payment in the past year.
  • Safe Driving Club. You may be able to save if your driving history meets the Safe Driving Club requirements.
  • New car discount. Save up to 15% if your car is this or last year’s model and you’re its first owner.
Ready to get insured?
Enjoy having your own dedicated agent to help you get the best discounts and coverage.

Need help? Talk to a customer specialist

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Pros and cons of Allstate car insurance

  • Comprehensive quote tools. Allstate offers a wide range of tools to help potential customers design a personalized plan.
  • Plenty of discounts. Save on your quote with discounts for car safety features, safe drivers and more.
  • Dedicated agents. Allstate drivers are assigned an Allstate agent, who can help you find ways to save on your policy, improve your coverage, file an insurance claim and more.
  • Coverage costs tend to be above average. Allstate does offer an extensive discounts list, but you can expect to pay slightly more than you would with other comparable providers in some areas.
  • Rated average for customer service. While you’ll enjoy personalized service from your Allstate agent, the overall experience with Allstate is ranked average compared to other insurers.
  • Lacking several standard discounts. If you’re used to getting a discount for being a homeowner, being in the military or insuring multiple cars, you might miss those benefits when you switch to Allstate.

How to apply for Allstate car insurance

Allstate’s initial application process is fairly simple and takes just a few minutes to complete online. Then you can expect to receive a call from a qualified Allstate representative.

  1. Go to Allstate’s website, or call an agent. You can get quotes, apply for coverage and even commit to a policy through Allstate’s website or over the phone with an agent. To start the process, visit their site or call an agent at 877-810-2920.
  2. Enter your personal information. You’ll be prompted to provide information like your name, date of birth and where you live.
  3. Enter your vehicle info. Just like you gave your personal information, provide necessary information about your vehicle such as its make, model and year of manufacture.

What info do I need to apply?

When you begin your insurance application, you should have the following documentation readily available:

  • Basic contact information for any drivers on the policy
  • Basic information about the vehicles being covered, including VIN, the car make, model and year
  • Any special features or aftermarket equipment that’s specific to your vehicle, including antitheft devices

Additionally, Allstate may access your driving records, insurance claim history, past auto policies and credit history to design a quote for your auto insurance.

What do customers say about Allstate car insurance?

Allstate isn’t highly rated for customer service, according to data from the Better Business Bureau (BBB) and other institutions. However, the company is rated average for customer satisfaction, meaning that to most customers, it isn’t significantly better or worse to deal with than other comparable providers.

Allstate has an A+ rating from the BBB, and the provider’s BBB page shows a pending accreditation status. BBB accreditation is a voluntary process, and it isn’t free. Many legitimate businesses that are highly rated and trusted by consumers are not BBB accredited for these reasons.

Online reviews indicate that customers are most pleased with the number of options available, which might allow a new customer to choose a policy based on cost, on levels of coverage or on a need for flexibility.

How to contact Allstate

Allstate’s customer service team can be reached at 877-810-2920. The Allstate mobile app also gives you a list of department phone numbers, plus tools to locate an agent, get a quote or request roadside assistance.

You can also contact their team through email, or even on Twitter @AllstateCares.

Allstate’s cancellation policy

Compare Allstate to competitors

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Progressive
Optional
30%
All 50 states
Choose from a long list of discounts and coverage for almost any driver.
Geico
Optional
26%
All 50 states
Customize your policy and get quotes online in minutes. Many drivers could save up to $500 by switching.
The Hartford
Optional
Yes
All 50 states & DC
Enjoy benefits including rate lock, no-drop policies and accident recovery. Exclusively for drivers 50+.
Metromile
Optional
49%
AZ, CA, IL, NJ, OR, PA, VA, WA
Pay-as-you-go rates based on how much and how well you drive start at $29/month plus pennies per mile.
Liberty Mutual
Optional
30%
All 50 states
Build a policy online or with local agent support, with features like better car replacement and accident forgiveness.
Clearcover
Optional
No
AZ, CA, IL, UT
Find basic coverage and low rates through its easy online or app-based experience.
Gabi
Optional
Optional
55%
All 50 states
Upload your current bill and get 20+ quotes from top brands for the same level of coverage.
Root
52%
AZ, AR, CA, CO, CT, DE, GA, IL, IN, IA, KY, LA, MD, MS, MT, MO, NE, NM, ND, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA
Safe, low-mileage drivers could save up to 52% by tracking their driving in the app.

Compare up to 4 providers

Frequently asked questions about Allstate car insurance

Car insurance ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

We analyze the best car insurance providers and rate them one to five stars based on factors that are most important to you.

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