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Liberty Mutual car insurance review 2021

Get solid car insurance protection and access unique perks, but you have limited access to agents.

finder.com's rating: 4 / 5

★★★★★

  • Get a quote if you want a variety of coverage options and convenient online experience.
  • Pick something else if you want highly rated customer service.

Bottom line: Comparing coverage and managing your policy online couldn’t be easier. But its agent support is limited, and it doesn’t see high customer ratings.

optional

Roadside assistance

New car protection

Accident forgiveness

Details

States served All 50 states & DC
Roadside assistance Optional
Accident forgiveness Yes
New car protection Yes
Pay schedule 12 months, monthly
Claims methods Online, Phone
Rideshare coverage Yes
SR-22 support Yes

Pros

  • Long list of discounts
  • Convenient website and mobile app
  • Unique features, like a deductible fund or teacher perks

Cons

  • Access to agent support is limited
  • Lower than average customer satisfaction rating
  • Higher than average number of customer complaints
Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Yes
Homeowner discount Yes
Military discount Yes
Safety device discount Yes
Special employment discount Yes
Usage-based discount Yes
Other discounts Newly married discount

Review by


Rhys Subitch is the loans editor at Finder, guiding Americans toward smart borrowing decisions. With over half a decade of experience researching, editing and writing for a Fortune 500 company, university and several independent publications, Rhys brings readers the most up-to-date and curated info in the lending sphere. They make frequent appearances on Finder's YouTube channel to talk through loan topics that range from the very basics to the latest government assistance programs. Before specializing in lending, Rhys was a personal finance writer for Finder’s credit cards, insurance, banking and mortgage verticals. They hold a BA in sociology and a certificate in editing from the University of Washington, Seattle.

Expert review

Liberty Mutual offers a wide selection of coverage options and a convenient online platform. Also, you could benefit from additional programs and features that other companies don’t offer, like teacher perks or a deductible fund.

But, in exchange for the extra perks, you may find a less than stellar customer experience with limited customer support. So if you’re looking for a more personal experience or the most affordable option, you may want to look elsewhere.

This article was reviewed by Andrew Flueckiger, a member of the Finder Editorial Review Board and certified insurance counselor and licensed insurance agent in five states.

Liberty Mutual car insurance quotes

We pulled 2021 full-coverage car insurance rates using Liberty Mutual’s online quote tool for good drivers living in California with a clean driving record.

AgePremiums
18N/A
21$456.42
30$261.92
40$244.92
50$241

How to get a free quote for Liberty Mutual car insurance

You can apply for auto insurance by phone by calling 866-681-9325, or in-person by finding an agent using Liberty mutual’ s agent locator tool on its website. In many cases, you can get covered online within minutes by following these steps:

  1. Go to Liberty Mutual’s website and navigate to Products and Get a quote.
  2. Choose auto insurance, then input your zip code and click Get my price.
  3. Add personal information for you and other drivers.
  4. Add your vehicle information.
  5. Review your details and your quote. If you’re satisfied, continue to buy your policy.

What do I need to apply?

Having some information on hand can speed up your application process, including:

  • Name and date of birth
  • Social Security number
  • Address
  • Vehicle details, including estimated annual mileage
  • Previous insurance company
  • Claim and credit history
  • Education and employment status

What discounts can I get with Liberty Mutual?

Liberty Mutual offers a standard list of discounts on its auto insurance policies.

  • Anti-theft. If your car has anti-theft technology installed you’ll be eligible for a discount.
  • Automatic payments. Get a discount for setting up auto draft car insurance payments.
  • Early shopper. Get a discount for getting a quote with Liberty Mutual before your current policy expires.
  • Good driver. Any driver with a clean record can get discounted rates as a reward.
  • Good student. Access discounted rates if you or your student has a GPA of B or better.
  • Homeowner. Get a discount on your car insurance just by owning your home.
  • Hybrid or electric car. Get discounted for driving an environmentally friendly hybrid or electric vehicle.
  • Military. If you’re an active, retired or reserved military member, you’ll receive a discount.
  • Multi-policy. Get discounted rates when you have multiple types of insurance with Liberty Mutual.
  • Multi-vehicle. Get a discount for adding multiple cars to your Liberty Mutual auto insurance.
  • New vehicle. Lower your premium when you add a new vehicle to your policy.
  • Online purchase. Score this easy discount by buying your car insurance online.
  • Paperless. Get a discount by opting to get your documents emailed instead of mailed.
  • Paid in full. Pay less by paying your premium in a single, lump-sum payment.
  • Safety features. Discount rates for a car with safety features like antilock brakes and airbags.
  • Student away at school. Receive a discount if you have a kid away at school.
  • Teen driver. Discounted rates reward teens for responsible driving with no claims.
  • Telematics. Save up to 30% through Liberty Mutual’s RightTrack program. Once you sign up, the program tracks habits like your braking, mileage and the number of night trips.

    What extra perks does Liberty Mutual offer?

    Liberty Mutual offers a few free features to supplement its auto insurance coverage.

    • Accident forgiveness. If you’re accident- and violation-free for five years, your first accident won’t raise your rates.
    • Teacher perks. Enjoy teacher perks like no deductible if your car gets vandalized or damaged in a collision at school.

    Our review of Liberty Mutual RightTrack

    Liberty Mutual RightTrack is a telematics car insurance program, which monitors your driving and gives you a discount personalized to how you drive.

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    Overall, customers enjoy the app, giving it 4 out of 5 stars on Google Play and 4.4 out of 5 stars on the Apple Store. To get your discount, you’ll need to complete RightTrack’s 90-day review period. Then, you can earn up to 30% off your premium, an amount you’ll see with most other telematics programs.

    However, what stands out is that RightTrack isn’t an ongoing program. Instead, the discount applies for as long as you have Liberty Mutual car insurance. You can ask to be re-enrolled in the program if you’d like your discount updated.

    As is the case with other programs, Liberty Mutual doesn’t use your driving data just for setting premiums. The company may use it for investigating claims, developing new services for customers or for research.

    Review RightTrack’s terms and conditions to make sure you agree with how it’s using your information.

    How RightTrack scores your driving

    To get a high score with RightTrack, you can focus on four key areas:

    • Acceleration — How quickly you step on the gas
    • Braking — Limiting rough slowdowns and hard stops
    • Mileage — How many total miles you drive
    • Nighttime driving — Avoiding trips during this high-risk time

    Liberty Mutual car insurance reviews and complaints

    Liberty Mutual holds an A+ rating with the Better Business Bureau and is accredited since 1931, as of 2021. However, it has a long list of customer complaints, involving a lack of communication, denied claims and billing issues.

    Liberty Mutual also receives a 1.86 on the National Association of Insurance Commissioners complaint index for private passenger vehicles. Since the industry standard is 1.00, Liberty Mutual’s score shows that it sees many more complaints than normal.

    Continuing the trend, the company typically scores below average for each region in the J.D. Power Auto Insurance Satisfaction Study. The one exception to its poor customer satisfaction is in Florida, where Liberty Mutual scored an above-average 837 out of 1,000 points in the J.D. Power study.

    Keep in mind that most customers leave reviews when the service is either extraordinary or terrible. Thousands of customers may be satisfied with the service but haven’t bothered to leave a review.

    Our star ratings for Liberty Mutual, explained

    Finder’s car insurance experts rate Liberty Mutual slightly above average because of its wellrounded coverage options and discounts available as well as its solid BBB score and strong AM Best financial rating. However, the company’s poor customer service brings down its overall Finder rating.

    AM Best financial ratingA
    BBB accreditedYes
    BBB ratingA+
    Trustpilot score1.4/5 out of 482 customer reviews
    Customer reviews verified as of28 June 2021

    Compare Liberty Mutual to competitors

    See how Liberty Mutual fares alongside other policies in terms of benefits, cost and coverage. Then tap Get quotes to see your customized rate.

    Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
    Allstate
    Optional
    13%
    All 50 states
    Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
    Progressive
    Optional
    30%
    All 50 states & DC
    Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
    Pretected
    Pretected
    Optional
    Yes
    All 50 states
    Get your most compatible insurance options via a "smart matching" method aimed at finding you value.
    The AARP Auto Insurance Program from the Hartford
    Optional
    Yes
    All 50 states
    Enjoy low rates for mature drivers, plus perks like new car replacement and lifetime repair guarantees. Only for drivers over age 50.
    Clearcover
    Optional
    Yes
    AZ, CA, GA, IL, IN, KY, LA, MD, MO, MS, NE, OH, OK, PA, TX, UT, VA, WI & WV
    Get instant online support and score a low rate thanks to online data that sets premiums automatically.
    Root
    52%
    Available in 31 states
    Track your driving to receive a low rate that reflects your driving skills, and enjoy a fully app-based policy experience.
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    What car insurance coverage does Liberty Mutual offer?

    Liberty Mutual offers a wide range of coverage options to give you ample protection.

    • Better car replacement. Get a car that’s one model year newer with 15,000 fewer miles if your car is totaled.
    • Bodily injury liability. Covers medical and legal costs for someone else when you cause an accident.
    • Collision. This optional coverage pays for repairs after hitting another car or object.
    • Comprehensive. Covers the cost of repairs from fire, theft or other non-collision damage.
    • Deductible fund. This optional coverage saves $100 every year you’re claim-free, then applies the savings to your deductible after an accident.
    • Medical payments. No matter who’s at fault, medical coverage for you and your passengers is covered. Also applies when you’re a pedestrian.
    • New car replacement. Liberty Mutual will pay for a new car if yours is totaled at less than a year old and under 15,000 miles.
    • Property damage liability. Covers repairing and replacing property that you damaged, like another car or fencing that you hit during an accident.
    • Rental car reimbursement. This will cover the cost of a rental car while your car is in an approved shop for repairs from an accident.
    • Roadside assistance. Towing, jump starts, emergency fuel, changing flats and unlocking vehicles are available 24 hours a day.

    How to find Liberty Mutal insurance near me

    The company has a limited number of agents in different states. You can see if an agent works near you through Liberty Mutual’s agent locator:

    1. From Liberty Mutual’s main website, enter your ZIP code in the Find a local agent box. Click Go.
    2. Choose your preferred office from the list.
    3. Visit in person or call the number listed.

      How does Liberty Mutual bundling work?

      You can bundle a host of insurance products with Liberty Mutual. However, the company only specifies a discount for bundling home or renters with auto insurance. The company claims to save you up to $840 across your car and home insurance policies.

      Ready to get insured?
      Earn free accident forgiveness after five years claims-free and customize your policy anytime online at the tap of a button.

      Need help? Talk to a customer specialist

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