Liberty Mutual car insurance review March 2019 | finder.com

Liberty Mutual car insurance review

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Liberty Mutual
  • Roadside assistance
  • Accident forgiveness
  • Collision coverage
Learn more Go to site

Balance better protection with a good deal on car insurance.

finder.com’s rating: 2.5 / 5.0

★★★★★

30-second take

  • Get a quote if you want premium coverage and a convenient online experience.
  • Pick something else if you want personalized support.
  • Safe drivers will find the best rates.
States served All 50 states
Roadside assistance Optional
Pay schedule 12 months, monthly
Claims methods online, phone
New car protection Yes, cars under 1 year old & 15,000 miles
Accident forgiveness Yes (after 5 years with no incidents or directly bought)

Pros

  • Roadside assistance
  • Accident forgiveness
  • Collision coverage
  • Better car replacement
  • Coverage for every location

Cons

  • Coverage minimums vary by state
  • Some access to agents
  • Not always the best prices
Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Yes
Homeowner discount No
Military discount No
Safety device discount Yes
Special employment discount Yes
Usage-based discount No
Other discounts hybrid car/newly married discount
Rideshare coverage Yes
SR-22 coverage Yes
Temporary & short term coverage Yes

Where is Liberty Mutual available?

Liberty Mutual’s impressive size and vast network of sales professionals extend its reach to 18 different countries and markets across the globe. Its auto insurance policies are available in all 50 states including the District of Columbia.

What car insurance coverage does Liberty Mutual offer?

Choosing the right auto insurance provider also means finding a policy that works for your situation. Liberty Mutual offers a range of coverage options to get you the protection you need.

  • Bodily injury liability coverage. Medical expenses, legal fees, loss of income, pain and suffering and funeral costs are covered for the other party when you are found legally responsible for an auto accident. Legal defense costs are also covered if you are sued by the injured party for damages.
  • Property damage coverage. Covers the cost of repairing and replacing property that you’ve damaged with your vehicle. This can be anything from a tricycle in a driveway to another vehicle.
  • Medical payments coverage. Whether or not you are at fault, initial medical coverage for you and your passengers will be covered. This also includes any injuries cohabitating family members sustain in another person’s vehicle or as pedestrians.
  • Collision coverage. Any repairs needed as a result of an accident that involves a collision with another vehicle or an object, such as a pylon or a fence, will be covered under this optional feature.
  • Comprehensive coverage. Covers the cost of any repairs needed due to fire, theft, or other non-collision damages.

What extra benefits and add-ons does Liberty Mutual offer?

Liberty Mutual offers a suite of additional programs and features to supplement its already impressive auto insurance coverage:

  • Roadside assistance. Towing, jump starts, emergency fuel, changing flats, and unlocking vehicles are available 24-hours a day.
  • Accident forgiveness. If you are accident-free and violation-free for 5 years your first auto accident will not raise your rates.
  • Rental car reimbursement. This will cover the cost of a rental car while your car is in an approved shop for repairs from an accident.
  • New car replacement. This option covers you in the event that your car is completely totaled. Liberty Mutual will pay for a new vehicle if your totaled vehicle is under a year old and has less than 15,000 miles on it.
  • Better car replacement. You can get a better car that’s one model year newer with 15,000 fewer miles if your car is totaled.
  • Deductible fund. Similar to a no-claims bonus, this add-on lets you keep a pool of money available to put towards your deductible in the event of an accident. Every year that you qualify, Liberty Mutual will add $100 to the fund.
  • Mobile apps. Liberty Mutual offers mobile apps for both iPhone and Android. Use the app to manage your account, file claims and more.
  • Teachers auto insurance. If you are an educator, there are extra features that come standard on your policy. One of these features include $0 deductibles if your vehicle is vandalized or damaged in a collision when on school property or attending school events.

What discounts can I get with Liberty Mutual?

Liberty Mutual offers an assortment of discounts on its auto insurance policies. Here are a few of the many available discounts. While its prices are already competitive, these discounts might be the extra incentive you need to choose this provider.

  • Multi-policy discount. Get discounted rates when you have multiple types of insurance with Liberty Mutual.
  • New vehicle discount. Receive a discount when you add or change a vehicle on your policy.
  • Paid in full discount. Receive a discount for paying your premiums in a single, lump-sum payment.
  • Safety features discount. Get discounted rates when insuring vehicles with safety features such as anti-lock brakes and airbags.
  • Multi-vehicle discount. Receive a discount when you add multiple vehicles to your auto insurance policy with Liberty Mutual.
  • Teen driver discount. Discounted rates reward teen drivers for responsible driving
  • Good driver discount. Drivers with clean driving records can receive discounted rates.

Pros and cons of Liberty Mutual car insurance

Pros

  • Helpful website. The website is convenient, informative and easy to navigate. Visitors have easy access to policy details, educational resources and account management.
  • Convenience. Liberty Mutual’s online quote/application process and claims center make it convenient for those who don’t have a local agent nearby.
  • Comprehensive coverage. This provider is home to a wide range of coverage options backed by a lengthy list of additional programs. Its policies offer great coverage and a handful of features that you may not find with other providers.

Cons

  • Impersonal support. This provider does have a network of sales agents throughout the country, but many of its policies are sold online and by phone. While many other providers strive to provide a personal experience through independent agents, this provider’s services are a bit more impersonal.
  • Higher price. Though its prices are competitive, its policies are not always the cheapest option. Depending on your choice of policy, you may be better off with another provider.

How to apply for Liberty Mutual car insurance

Applying for auto insurance can be done online, by phone or in person. In many cases, you can even get covered within minutes. Here’s how to get started:

Online

  1. Go to Liberty Mutual’s website and navigate to Products and Get a quote.
  2. Choose auto insurance, then input your zip code and click Get my price.
  3. Add your personal information and info for any other drivers.
  4. Add your vehicle information.
  5. Review your details and your quote. If you’re satisfied, proceed to purchase your policy.

Phone. If you’d rather get a quote and apply for coverage by phone, you can start by calling 866-681-9325.

Agent. If you prefer to speak with an agent face to face, you can use the agent locator tool on Liberty Mutual’s website to find your nearest agent.

What do I need to apply?

Regardless of how you choose to apply, having the following information on hand can speed up your application process.

  • Name and date of birth
  • Social Security number
  • Residential address
  • Vehicle information, including estimated annual mileage
  • Prior insurance
  • Claim and credit history
  • Education history and employment status

What do customers say about Liberty Mutual?

On the BBB website, Liberty Mutual holds an A- rating and is officially accredited since 1931. But it also has a long list of customer complaints. Most issues with this provider involve a lack of communication, denied claims and billing issues.

However, keep in mind that most customers only leave reviews when service is either extraordinary or terrible. This means that there are likely thousands of customers who are satisfied with the service but never bothered to leave a review about it.

How to contact Liberty Mutual

Liberty Mutual makes it easy to get in touch with a number of options. You can connect via email, phone, social media, mail and more.

  • Customer service: 800-290-7841
  • Claims: 844-339-5303
  • Sales: 844-669-3663
  • Twitter: @AskLiberty
  • Facebook Messenger: Liberty Mutual Insurance

Liberty Mutual’s cancellation policy

Compare Liberty Mutual to other providers

Name Product Roadside assistance New car protection Available states
Optional
Yes, cars under 3 years old & 15,000 miles
All 50 states
Save up to 31% with safe driver discounts and bundling all your rides in one convenient policy.
Included free
Yes, cars under 2 years old
All 50 states
Enjoy having your own dedicated agent to help you get the best discounts and coverage.
Optional
Yes, cars under 1 year old & 15,000 miles
AZ, CA, IL, NJ, OR, PA, VA, WA
Drive less than 30 miles a day? Save on the coverage you need with pay-per-mile insurance from Metromile. Get a low monthly rate then pay just a few cents per mile. Available in AZ, CA, IL, NJ, OR, PA, VA and WA.
Optional
Yes, cars under 1 year old & 15,000 miles
All 50 states
Car insurance through Liberty Mutual will give coverage options for almost any situation.
Included free
No
AZ, AR, DE, IL, IN, IA, KY, LA, MD, MI, MS, MT, NM, ND, OH, OK, OR, PA, TX, UT
Root offers simple, affordable insurance that’s ideal for good drivers. Try the Root app for 2 weeks and see how much you could save. Available in 20 states.
Included free
Yes, cars under 1 year old & 15,000 miles
All states except AK, DE, HI, MT, NH, VT, WY
Esurance offers a modern online and mobile experience that helps you take your insurance on the go. Available in 42 states.
Included free
Yes, cars under 2 years old
All 50 states
Backed by nearly 100 years in the business, Farmers Insurance aims to offer options and support to help you find the coverage you need.
Optional
No
All states except Hawaii, Massachusetts, Michigan and New Jersey
The General offers affordable coverage for nearly any driver who needs car insurance.
Optional
Not specified
IL, IN, MD, TN, TX, VA
Elephant Insurance offers low-cost auto insurance with big discounts. Breaking from the national herd could save up to 40% off your current car insurance.
Included free
No
AZ, GA, IL, IN, KS, KY, LA, MS, MO, OH, OK, PA, SC, TN, TX, VA
Known for providing insurance to high-risk customers who may have trouble finding coverage elsewhere, SafeAuto offers a lot of different discounts, from those for homeowners to good drivers.
Optional
No
AL, AR, FL, GA, LA, MS, MO, NC, SC, TN, TX, VA
Discounts, flexible payments and a life coach that guides you to your best rates and coverage with Direct car insurance.
Optional
No
CO, DE, ID, IA, MD, MS, NE, NV, OH, TN, WA
Connects high-risk drivers to providers in its network offering affordable policies
Optional
No
All states except AK, LA, GA, HI, MA, MI, MT, NH, NJ, NY, ND, OK, RI
Dairyland offers auto insurance with flexible payment and coverage options for high-risk drivers in 37 states.

Compare up to 4 providers

Bottom line

Liberty Mutual offers a wide selection of coverage options backed by solid customer service and a convenient online platform. But if you’re looking for a more personal experience, you may want to look elsewhere.

Compare your auto insurance options to find a provider and policy that best suits your needs.

Common questions about Liberty Mutual car insurance

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Rhys Subitch

Rhys Subitch is a content creator and editor for finder.com. They specialize in updating information on various pages to keep everything accurate for the readers, and enjoy the time they get to spend researching various topics because of it. Rhys lives with their cat and partner in Seattle. When not working they enjoy working on sewing and other craft projects.

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4 Responses

  1. Default Gravatar
    WillMay 13, 2018

    Can I get temporarily Insurance for rental car? I’m going to be renting a car for a couple of days. (Three to be exact). Also, I’m 18 years old.

    • finder Customer Care
      JoshuaMay 14, 2018Staff

      Hi Will,

      Thanks for getting in touch with finder. I hope all is well for you. :)

      The answer to your question is yes. If you need a rental car insurance, you might want to go to this page. On that page, you will see a table that conveniently compares your options. Click on the “Get Quote” button to obtain a quote.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  2. Default Gravatar
    MireyaOctober 26, 2017

    How much would monthly car insurance cost for a 2014 BMW 428 XI

    • finder Customer Care
      RenchOctober 26, 2017Staff

      Hi Mireya,

      Thanks for your inquiry. Please note that we are not affiliated with Liberty Mutual or any company we feature on our site and so we can only offer you general advice.

      If you are referring to Liberty Mutual Car Insurance, you may request for a quote directly by clicking on the green ‘Go to Site’ button on the page and it will direct you to their official site.

      You can also have a look on this page to know more info about car insurances for BMW X1 and compare your options.

      Hope this information helped.

      Best regards,
      Rench

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