From £0
Fees (Pay by Bank Transfer)
£1
Minimum Transfer Amount
| Product Name | MoneyGram |
|---|---|
| Minimum Transfer Amount | £1 |
| Pay By | Cash, Credit card, Debit card, Bank transfer |
| Receiving Options | Cash pickup location, Bank account, Mobile wallet, Home delivery |
| Customer Service | Phone, Live chat, Email |
| Available Currencies | AED, AFN, ANG, AOA, AUD, BAM, BDT, BGN, BHD, BIF, BMD, BND, BSD, BTN, BWP, BZD, CAD, CHF, CLP, COP, CVE, CZK, DJF, DKK, DOP, DZD, ERN, EUR, FJD, GBP, GIP, GMD, GNF, GTQ, GYD, HKD, HNL, HRK, HTG, HUF, IDR, INR, IQD, ISK, JMD, JOD, JPY, KES, KMF, KWD, KYD, LKR, LSL, MAD, MGA, MKD, MMK, MNT, MOP, MUR, MVR, MWK, MXN, MYR, MZN, NGN, NOK, NPR, NZD, OMR, PGK, PHP, PKR, PLN, QAR, RON, RSD, RWF, SAR, SBD, SCR, SEK, SGD, SLL, SZL, THB, TMT, TND, TOP, TRY, TTD, TZS, UGX, USD, UZS, VEF, VUV, WST, XAF, XCD, XOF, XPF, YER, ZAR, STD |
| Bank Account Required? | No |
| Personal Account Manager? | No |
MoneyGram’s fees and exchange rates may vary between online and agent locations, but for online transfers we can offer some insights. To save money, test a few different payment methods and amounts for your transfer, as sending two smaller transfers may be cheaper than one large transfer.
MoneyGram bases fees on the amount you are sending. Fees typically increase at around £500 and £1,000, sometimes doubling when you bump up to the next fee tier.
MoneyGram makes money by adding a margin to the exchange rate in addition to any fees charged. These exchange rates may change depending on how you are paying and how the money is being received, so pay attention to the total amount expected to be transferred when deciding on how to send your money through MoneyGram. Finding the balance between low fees and strong exchange rates is key to saving the most money on your transfer.
Transfer speed will depend on the amount of fees you are comfortable paying and how quickly you need it to arrive.
Pay for your transfer with a credit or debit card. When using card, you’ll pay a higher fee but your money will arrive in as little as 10 minutes. However, your credit card may charge a cash advance fee, further increasing the cost of your total transfer.
Using a bank account to pay for your transfer is typically the cheapest way to send money, but is also almost always the slowest. For your first transfer through MoneyGram, you may have to verify your account, which can take four or more business days. After verification, your actual transfer may take an additional five business days.
MoneyGram UK scores 4.1 out of 5 on Trustpilot, based on 1,506 customer reviews (on 28 January 2021).
Overall, MoneyGram reviews on Trustpilot are pretty positive. MoneyGram UK’s ratings were 76% Excellent and Great, with 19% of reviews being Poor and Bad. Many customers complained about customer service, while many other customers were happy when completing transactions entirely online.
After multiple legal cases, one in 2012 and another in 2016, MoneyGram has increased its fraud prevention protocols to keep customers safer. It does this by monitoring transactions, educating customers on the dangers of money transfer fraud and providing numerous resources to customers to report potential fraud.
Common consumer scams, according to MoneyGram, include:
Any fraud can be reported through MoneyGram’s website or to the Financial Conduct Authority.
How does MoneyGram protect your money?
More on money transfer scams and how to avoid them
MoneyGram offers one of the widest ranges of ways to send money and ways for your receiver to get it. We’ll go through each of them and what the steps look like.
Online via MoneyGram’s website
MoneyGram allows you to send money online to destinations around the world. To do so, you’ll need to:
You can also set up the money transfer online, but pay with cash in-store. Make sure to bring valid ID and enough money to cover the transfer if you choose this option.
Another online option is using Facebook. Find the MoneyGram Sendbot on Facebook then follow prompts provided by the bot. You’ll need a Facebook account to send money this way.
In-person at a MoneyGram location
Agent locations are in almost every country in the world, so to take advantage of this network you’ll need to:
You’ll often be able to send a MoneyGram from your local Post Office, but it’s always best to verify with MoneyGram’s Find a Location tool before you head there.
How to find a MoneyGram location to send money in-person
Sending money with MoneyGram will require a few documents and pieces of information, including:
Find your authorisation or reference number on your receipt or in your email, if you placed an order online. To track, you can:
Yes, MoneyGram has an app on both Google Play and the App Store. The app makes it possible to:
| Reviews accurate as of 28 January 2021 | |
|---|---|
| Google Play Store | 4.1 out of 5, 41,386 customer reviews |
| Apple App Store | 4.8 out of 5, 16,500 customer reviews |
More on the best money transfer apps
When you need a money transfer sent fast, or to a remote destination, MoneyGram may be the choice for you. However, it is always a great idea to compare your options before making any transfer, as you never know how much fees and exchange rates may have recently changed. Even if MoneyGram was the best deal in the past, you may find that a competitor is now offering better rates to save you money.
When you log in to your account, any recent transactions you have completed will be displayed on your homepage and you’ll also see a link that lets you view all. If you haven’t made any transfers recently you will have to click on My Account and then Transaction History to view the relevant details.
When we checked, MoneyGram was offering the following rewards:
Note: Rewards may change without notice.
MoneyGram reviews all money transfers for compliance with know-your-customer (KYC) and anti–money laundering (AML) industry protocols, which involve knowing the identity of its customers, their financial activities and any risks they pose to MoneyGram’s business. MoneyGram typically reviews transfers within a day or less, and will contact you directly if there are any problems with your transfer.
Yes, if it hasn’t yet been picked up by your recipient. To cancel a transfer, log in to your account and view your transaction history. There is an option to cancel specific transfers on the Transaction Details page.
