HitBTC Cryptocurrency Exchange - 2019 Review | Finder.com

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HitBTC exchange review

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HitBTC lets you buy and sell more than 300 cryptocurrencies with competitive trading fees, but negative user reviews mean you should proceed with caution.

HitBTC is a well-known cryptocurrency exchange where you can buy and sell hundreds of digital currencies.


Fiat currencies




Product Name HitBTC Multi-currency Exchange
Fiat Currencies USD, EUR
Deposit Methods Bank transfer (SEPA)
Trading Fee Maker: None
Taker: 0.1%
Deposit Fees BTC: 0.0006 BTC
Withdrawal Fees Fees vary


  • High liquidity
  • Low fees
  • Stable uptime
  • Fiat deposits and withdrawals (USD/EUR)
  • Multi-language support
  • Advanced application building protocols
  • Order-matching engine


  • Hacked in 2015
  • No mobile app
  • Some reports of slow withdrawal times
  • Multi-step verification process
  • Google Authenticator app required to enable two-factor identification
Disclaimer: This information should not be interpreted as an endorsement of cryptocurrency or any specific provider, service or offering. It is not a recommendation to trade.

Risks and negative reviews

If you’re thinking of using HitBTC to buy and sell cryptocurrency, be aware that the platform has received a host of negative user reviews online. Reviews on BitTrust, CryptoCompare and Trustpilot cite issues such as slow withdrawal times, accounts being frozen for no reason and a lack of responsiveness to customer support requests. These reviews are a definite cause for concern.

HitBTC is also unregulated, so make sure you thoroughly research and compare a range of cryptocurrency exchanges before deciding whether to trade using this platform.

Alternatives to HitBTC

What is HitBTC?

Established in 2013, HitBTC has been around for a long time in cryptocurrency terms. This popular digital currency exchange offers crypto-to-crypto trading on more than 300 coins and tokens, including many major currencies and a host of rarer altcoins. It doesn’t charge any deposit or withdrawal limits and also offers an over-the-counter (OTC) service for customers who want to place trades of $100,000 or more.

Unfortunately, there’s limited information available about the team behind the platform and where it’s based. The HitBTC website lists a representative office in Chile and a mailing address in Hong Kong, but few other details.

It’s safe to assume that the platform is therefore unregulated, so anyone considering trading on HitBTC should proceed with caution.

Which cryptocurrencies can I buy/sell?

HitBTC allows you to buy and sell hundreds of cryptocurrencies. The list of supported coins and tokens is too long to feature here but includes:

  • Bitcoin
  • Ethereum
  • Bitcoin Cash
  • Tether
  • EOS
  • Cardano
  • Aeternity
  • Ardor
  • Bitcoin Diamond
  • Bytecoin
  • Bitcoin Gold
  • BitShares
  • Dash
  • Dentacoin
  • Dogecoin
  • Aelf
  • Ethereum Classic
  • Electroneum
  • IOStoken
  • IOTA
  • Komodo
  • Lisk
  • Litecoin
  • Ontology
  • Power Ledger
  • Populous
  • NEM
  • Stellar
  • Verge
  • Monero
  • Ripple
  • Zcash
  • Zilliqa

Available countries

HitBTC offers its services to users in countries around the world, including the US. However, residents of certain countries (for example, Japan) are not permitted to use the platform, so check with HitBTC directly to make sure you’re eligible to create an account.

Which payment methods are accepted?

The only way to deposit funds into your HitBTC account is via cryptocurrency transfer.

However, through a partnership with Changelly, you can buy bitcoin using your credit card and have the coins deposited directly into your HitBTC account.

How much will it cost me to use HitBTC?

HitBTC charges a flat fee of 0.0006 BTC for all bitcoin deposits.

In terms of trading fees, market takers are charged a very competitive 0.1% fee while market makers actually receive a 0.01% rebate.

Withdrawal fees also apply and vary between currencies. We’ve included the fees for withdrawing a number of popular coins below, but make sure you check current exchange rates to get a better idea of exactly how much moving money out of your account will cost.

CurrencyWithdrawal fee
Bitcoin0.001 BTC
Ethereum0.00958 ETH
Ethereum Classic0.002 ETC
Tether100 USDT
Litecoin0.003 LTC
Dash0.03 DASH
Monero0.09 XMR

It’s also worth noting that withdrawal fees are quite high for some coins. Take MaidSafeCoin (MAID) for example HitBTC’s 217 MAID withdrawal fee is equivalent to ~$73 at time of writing (September 2018), which is simply far too high.

Are there any transfer limits?

There are no maximum deposit or withdrawal limits mentioned on the HitBTC website.

In terms of minimum transfer requirements, you’ll obviously need to be sending sufficient funds to cover any transaction fees that apply.

Is it safe to use HitBTC?

As we touched on above, HitBTC is an unregulated exchange and a quick Google search turns up many negative reviews from users. Keep these factors in mind when deciding whether or not you should use the platform.

That said, HitBTC does offer some key security features to help safeguard your funds. These include:

  • Support for two-factor authentication
  • Email notifications about new IP logins
  • Whitelist of withdrawal addresses

Customer support

If you need help with your account, the HitBTC online support center contains a range of instructional guides and answers to FAQs. To get in touch with the support team, you can submit an online request. However, many users have complained about the platform’s slow response times when dealing with customer queries and complaints.

Pros and cons


  • Lets you buy and sell a huge range of digital currencies
  • Very competitive trading fees
  • Quick signup process
  • OTC trading also available


  • Doesn’t support fiat deposits
  • Unregulated
  • Large number of negative customer reviews
  • High withdrawal fees for some coins and tokens

Next steps

Compare HitBTC with a range of other crypto exchange platforms to decide whether it’s the right fit for your trading needs. If you’ve assessed all the risks and you’d like to proceed, click through to the HitBTC website and click the “Register” button in the top right corner.

Provide your email address and create a password to sign up. Complete the ID verification process and don’t forget to enable two-factor authentication before you start trading.


Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

Disclosure: At time of writing the author holds ADA, ICX, IOTA and XLM.

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  1. Default Gravatar
    March 19, 2018

    I liked the design, and that this is a large-reliable crypto-exchange. But I have a question. How quickly does the exchange of crypto currency go? And from what it will depend?

    • AvatarStaff
      March 28, 2018

      Hi Henry,

      Thanks for getting in touch with finder.

      The speed of a single cryptocurrency transaction may last for a few seconds to a few days. There’s really no telling how fast a transaction is since there are different factors that affect it. These factors may include the type of digital coin involved, the current user volume, the amount of digital coin being transferred, type of wallet or exchange use, availability of servers, and internet connection, to name a few.

      You may want to check our guide to cryptocurrency.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!


  2. Default Gravatar
    January 23, 2018

    Do not trust Hitbtc, I lost thousands of dollars because of them, a transaction which normally take less than 5 minutes took a whole month to deposit, I got out but there is still trapped money in there.

    • AvatarStaff
      February 22, 2018

      Hi there,

      Thanks for your comment and feedback. In case you are looking for alternative options to hitBTC, you may check this page.


  3. Default Gravatar
    January 4, 2018

    Can i wd my coin without verification?

    • Default Gravatar
      January 5, 2018

      Hi Fandy,

      Thanks for your inquiry

      The site will likely require you to confirm your email address before activating your account. This will allow you to deposit, trade, and withdraw cryptocurrencies without any further steps. Please check the page above for the process of verifying your account.

      Hope this information helps


  4. Default Gravatar
    January 4, 2018

    can I start trading cryptocurrencies with US dollar that I will deposit OR should I exchange US$ to bitcoin thenstart trading.

    • Default Gravatar
      January 5, 2018

      Hi Jim,

      Thanks for your inquiry

      Yes, you can directly deposit USD to buy bitcoins but please note that you will be charged a fee depending on the size of your deposit and the currency used. In order to buy bitcoin with fiat currency (USD or EUR) through HitBTC, you will need to verify your account. To register for an account you may go directly to HitBTC’s website.

      Hope this information helps


  5. Default Gravatar
    December 28, 2017

    Is it possible to deposit EUR/USD with a credit card?

    • Default Gravatar
      December 29, 2017

      Hi Dar,

      Thanks for your inquiry

      Actually, you’re already on the right page to check this but It would be best if you could contact HitBTC directly to clarify this.

      Hope this information helps


  6. Default Gravatar
    December 18, 2017

    is it possible to deposite dollars/euros from an indian bank account?

    • AvatarStaff
      December 19, 2017

      Hi Trader,

      Thank you for your inquiry.

      Yes, actually one of the features of this is you can have an option a deposit method: USD/EUR/Crypto.

      I hope this information has helped.


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