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Bitpanda Cryptocurrency Exchange
Fiat currencies
4
Supported assets
82
This is not financial advice or an endorsement of digital assets, providers or services. Digital assets are volatile and risky, and past performance is no guarantee of future results. Potential regulations or policies can affect their availability and services provided. Talk with a financial professional before making a decision. Finder or the author may own cryptocurrency discussed on this page.

Our verdict

Bitpanda makes buying and selling cryptocurrency quick and easy through a credit card, bank transfer and several payment options.

Bitpanda is an Austria-based exchange that allows users to buy and sell cryptocurrencies as well as other assets - including equities, commodities and ETFs.

The exchange’s beginner-friendly user interface, its competitive fee schedule and the fact that it supports four major fiat currencies help the exchange to achieve its goal of making investment accessible to everyone.

On the downside, since January 2020, Bitpanda has required that all of its users go through the Know Your Customer (KYC) process and has made its services available to only European residents.

Pros

  • Trade crypto alongside other asset classes. Bitpanda allows you to trade a variety of assets all in 1 place. If you don’t like managing multiple apps or brokerage accounts for different asset classes, then you may find Bitpanda convenient.
  • Bitpanda’s crypto index funds. Bitpanda supports three crypto index funds, offering exposure to the top 5, 10 and 25 crypto assets by market capitalization.
  • Highly intuitive user interface. Bitpanda’s interface is clean, direct and easy to navigate.
  • Trade with multiple fiat currencies. Bitpanda allows you to trade with 4 currencies including USD, EUR, GBP, CHF.
  • Deposit and withdraw USD directly to your bank account in the US. With Bitpanda you can deposit cash from your American bank account and cash out back into the same account.

Cons

  • No live chat or phone-based customer support. Bitpanda does not have a live customer support service. Instead you will need to consult the FAQ or contact Bitpanda via email, which may take several days to receive a reply.
  • No mobile app available. Bitpanda does not have a dedicated mobile app. You can still use the platform on your phone, but the experience may not be as smooth as other platforms that have smartphone apps.

In this guide

  • Our verdict
  • Details
    • Product details
  • Your reviews
  • Ask a question

Bitpanda has quickly emerged as one of Europe’s most popular cryptocurrency brokers. The Austrian-based company offers a bevy of payment options, allowing traders to diversify in premier tokens such as bitcoin and Ethereum.

Details

Product details

Product Name Bitpanda Cryptocurrency Exchange
Fiat Currencies EUR, GBP, CHF, USD
Cryptocurrencies BTC, ETH, BNB, USDT, SOL, ADA, XRP, DOT, USDC, DOGE & 70+ more
Deposit Methods Cash
Credit card
Cryptocurrency
Debit card
Neteller
Bank transfer (SEPA)
SOFORT
Trading Fee Fees vary
Deposit Fees Cryptocurrency: None if your deposit is larger than the minimum required for no fee; fees vary if your deposit is less than the minimum; blockchain fees may apply
Bank transfer: None; bank fees may apply
Debit card transfer: 1.5-1.8%
Credit card: 1.5-1.8%
Withdrawal Fees Cryptocurrency: None if your withdrawal is larger than the minimum required for no fee; fees vary if your withdrawal is less than the minimum; blockchain fees may apply
Bank transfer: None; bank fees may apply

3.6

Finder Score

★★★★★

About Bitpanda — company background

Bitpanda was founded in 2014 in Vienna, Austria.

The goal of the company was to make investment accessible to everyone.

The company currently has 730 employees and 3.5 million users, and it’s one of the fastest growing fintech firms in Europe.

Listed Bitpanda crypto exchange assets

Bitpanda supports over 82 cryptocurrencies, but some notable assets are missing. Namely, BNB, Lido Staked Ether and Toncoin, which are in the top 20 cryptos by market cap. In total, 16 of the top 20 cryptos are available on Bitpanda.

Popular assets on Bitpanda
supports
Bitcoin (BTC)
supports
Ethereum (ETH)
supports
Tether (USDT)
does not support
BNB (BNB)
supports
Solana (SOL)
supports
XRP (XRP)
supports
USDC (USDC)
does not support
Lido Staked Ether (STETH)
supports
Dogecoin (DOGE)
does not support
Toncoin (TON)
supports
Cardano (ADA)
supports
Avalanche (AVAX)
supports
Shiba Inu (SHIB)
supports
Bitcoin Cash (BCH)
supports
Polkadot (DOT)
does not support
Wrapped Bitcoin (WBTC)
supports
TRON (TRX)
supports
Chainlink (LINK)
supports
Polygon (MATIC)
supports
Litecoin (LTC)

Bitpanda fees

Deposit & withdrawals fees

Transaction type Fee
Deposit funds Cryptocurrency: None if your deposit is larger than the minimum required for no fee; fees vary if your deposit is less than the minimum; blockchain fees may apply
Bank transfer: None; bank fees may apply
Debit card transfer: 1.5-1.8%
Credit card: 1.5-1.8%
Withdraw funds Cryptocurrency: None if your withdrawal is larger than the minimum required for no fee; fees vary if your withdrawal is less than the minimum; blockchain fees may apply
Bank transfer: None; bank fees may apply

Bitpanda deposit methods

  • Cash
  • Credit card
  • Cryptocurrency
  • Debit card
  • Neteller
  • Bank transfer (SEPA)
  • SOFORT

How to sign up on Bitpanda exchange

Before you can even get started trading on Bitpanda, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Bitpanda's commitment to certifications and compliance with regulations and insurers.

  1. Get started
    After selecting the Get Started button, fill in the create account form.
  2. Set up payment
    Before you can start trading, you have to add your bank account to your Bitpanda account. There are several options to choose from, so choose the option most compatible.
  3. Provide identification
    Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this.
  4. Start trading
    After all that is processed, you're ready to trade on Bitpanda.
Create Bitpanda account

Is Bitpanda safe?

Bitpanda boasts an immaculate security history, with no recordings of breaches or hacks. The exchange is regulated in Austria.

Past hacks. Bitpanda has never reported having been hacked.

Security audits. Bitpanda is regularly audited by third parties, and its security is one of its unique selling points. It has undergone financial audits by KPMG. While KPMG audits its financials, there have been no audits of the exchange’s security itself.

Insurance. Bitpanda offers no insurance for its users.

Keeping your crypto secure

All centralised exchanges, including Bitpanda, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.

Ledger Nano X Wallet

Trezor Model T Wallet

Go to site
Go to site

Supported assets

5,500+

Supported assets

9,000+

Price (USD)

$149

Price (USD)

$179

Bitpanda customer support

Bitpanda’s customer service is standard, and with regards to other cryptocurrency exchanges, does not excel nor is it below average. The company does offer a very extensive help desk, with a wide variety of categories that cover nearly all issues that a customer might have.

However, there are no phone support or live chat options. You can access a contact form via Bitpanda’s website, but will likely be waiting over 6 hours for a response. If you need an answer quickly, it’s probably best to head to community social media channels such as Reddit, Twitter or Telegram.

How to reach Bitpanda customer support

  • Contact form
  • Discord
  • Email
  • Facebook
  • Telegram
  • Twitter

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Peter

February 17, 2019

I have a prepaid MasterCard. I loaded the card from my personal bank account. Can I buy cryptocurrencies with this card? How fast do I get them into my BitPanda account?


Avatar

Jhezelyn Finder

February 18, 2019

Hello Peter,


Thank you for your comment.


There are some cryptocurrencies that can be bought using prepaid cards. A prepaid card is very different from a bank account debit card. You are spending money you loaded onto the prepaid card in advance. With prepaid cards, you are allowed to purchase crypto without providing proof of ID, however, they aren’t widely accepted, and it’s a time-consuming way to buy crypto. You must also watch out for high fees.


You can use a prepaid card to trade on a platform that doesn’t require proof of ID. You can compare exchanges that do not require ID verification. You may click Go to Site button or View Details to see more information about the exchange.


As per the Bitpanda website, they do not indicate that the prepaid card is not one of their payment options. You can freely choose between SOFORT-Transfer, Visa / MasterCard, NETELLER, Skrill, GIROPAY / EPS, Amazon.de Voucher, Euro Wallet, and Bank Transfer.


You are advised to kindly get in touch with Bitpanda directly to verify if a Mastercard prepaid card is acceptable.


Regards,

Jhezelyn


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