US-based users can no longer trade on Poloniex, and have until 15 December 2019 to withdraw their assets. To do so, they should go to the new and separate Poloniex USA website to make a withdrawal.
If you're looking for a cryptocurrency exchange in the USA, you may want to consider one of the exchanges like Poloniex listed below.
Our verdict
Based in San Francisco, Poloniex has quickly emerged as one of the world’s leading digital currency exchanges. The platform not only allows you to exchange cryptocurrency but also to trade on margin – something rarely offered in the cryptocurrency market.
4.2
Finder Score
★★★★★
Poloniex pros and cons
Pros
Over 371 cryptocurrencies supported. Poloniex supports 371+ assets, which should give you a good range of industries and asset types to invest in without needing to hop between multiple exchanges.
Trade with multiple fiat currencies. Poloniex allows you to trade with 10 currencies including USD, EUR, AUD, CAD, CHF, CZK, DKK, GBP, HUF, ILS.
Supports a range of payment methods. Poloniex supports several popular payment methods including USD deposits via Credit card and Debit card.
Cons
USD deposits and withdrawals are not supported. Poloniex does not support USD trading accounts. You may still be able to purchase crypto using a credit or debit card via the platform's instant purchase feature, although foreign exchange fees might apply.
No live chat or phone-based customer support. Poloniex does not have a live customer support service. Instead you will need to consult the FAQ or contact Poloniex via email, which may take several days to receive a reply.
No mobile app available. Poloniex does not have a dedicated mobile app. You can still use the platform on your phone, but the experience may not be as smooth as other platforms that have smartphone apps.
Listed Poloniex crypto exchange assets
Poloniex supports over 371 cryptocurrencies, but some notable assets are missing. Namely, USDC, Lido Staked Ether and Wrapped stETH, which are in the top 20 cryptos by market cap. In total, 16 of the top 20 cryptos are available on Poloniex.
Popular assets on Poloniex
supports
Bitcoin (BTC)
supports
Ethereum (ETH)
supports
Tether (USDT)
supports
XRP (XRP)
supports
Solana (SOL)
supports
BNB (BNB)
supports
Dogecoin (DOGE)
does not support
USDC (USDC)
does not support
Lido Staked Ether (STETH)
supports
Cardano (ADA)
supports
TRON (TRX)
supports
Avalanche (AVAX)
does not support
Wrapped stETH (WSTETH)
supports
Shiba Inu (SHIB)
supports
Toncoin (TON)
supports
Chainlink (LINK)
supports
Wrapped Bitcoin (WBTC)
supports
Polkadot (DOT)
supports
Stellar (XLM)
does not support
Pepe (PEPE)
BTC
ETH
XRP
BCH
EOS
FET
LTC
ADA
XLM
TRX
NEO
DASH
XMR
XEM
USDT
ETC
QTUM
BNB
OMG
ZEC
LSK
STEEM
ZRX
SC
DCR
BTS
MKR
DOGE
SNT
BAT
LRC
ARDR
POLY
KNC
LOOM
KCS
GAS
BNT
HT
LINK
NXT
BFT
NEXO
MANA
RLC
REQ
CVC
STORJ
GTC
ENJ
REN
MLN
DAI
SWFTC
AMP
ATM
MDT
NMR
NCT
ZAP
TUSD
POLIS
APX
DOT
MEME
DAR
ARG
ATOM
IMX
LUNA
BNX
GMT
UNI
SUPER
XTZ
FTT
BID
SHPING
FTM
FREE
BCHSV
BTT
PLA
MATIC
VRA
CHR
CEEK
MVL
CEL
LPT
SNX
DUSK
OKB
WBTC
BIT
AKRO
OCEAN
STPT
FOAM
BUSD
CHZ
PSI
DC
OP
APT
RING
VOLT
XVS
COMP
FUND
WETH
BAND
BAR
RSR
ADD
VGX
OGN
HEX
WRX
SENSO
AVA
KSM
SXP
POL
CTSI
SOL
TRB
ALI
NU
RPL
JST
WIN
BAL
CUSDT
DIA
GEEQ
KTON
MTA
STAKE
SWAP
UMA
USDJ
YFI
SRM
REPV2
CRV
AVAX
YFII
SUN
SUSHI
SAND
RUNE
WNXM
FIL
AAVE
BURGER
CAKE
INJ
NEAR
AUDIO
KP3R
AXS
FRONT
SLP
KEEP
WOO
ACH
TITAN
VALUE
JUV
PSG
GRT
GLM
ASR
BTCST
OG
REEF
TRU
API3
BADGER
POLS
ZKS
FXS
BOND
SUKU
ACM
OM
DEGO
ALICE
PERP
MIR
XYM
ROOK
FIDA
TLM
RARI
DAO
ICP
SHIB
PRQ
AKITA
B20
BDP
CORN
CUDOS
ELON
FARM
FCT2
FSW
HGET
KLV
LEASH
LON
LQTY
MIST
NFT
NFTX
ONEINCH
PERX
QUICK
SFI
SWINGBY
TORN
VSP
XFLR
XOR
YFL
ZLOT
XCAD
MASK
VELO
GMEE
RNDR
XEC
CLV
ERN
CVX
ALPACA
AGIX
DORA
PYR
STRK
YFX
ILV
METIS
STEP
TRIBE
CORE
QI
TON
FRAX
MATTER
DYP
C98
ERSDL
GALA
GEAR
LDO
MBOX
RACA
USDP
YGG
EFI
GAL
RD
ORCA
SPELL
MIM
CITY
BTRST
AGLD
WNCG
SAMO
DYDX
TOKE
SAITAMA
LAZIO
SSV
FLOKI
POLYDOGE
ENS
SQUID
SPIRIT
PEOPLE
GODS
PSP
PORTO
SANTOS
BICO
ATLAS
BOBA
GMX
VOXEL
HIGH
GF
FLR
SOS
KUB
VINU
LOOKS
RBN1
OOKI
COOL
NCR
CTC1
LOKA
ICE
ONSTON
HUNT
ALPINE
HBB
UMEE
APE
LQDR
STG
NVIR
ZBC1
X2Y2
CULT
NYM
JPEG
GEIST
CAW
FITFI
MESH
USDD
ALPHA1
LUNC
TRR
XMON
SHIK
USDH
WLKN
TIME2
BTRFLY
IDIA
MQST
PRINTS
UDT
SNFT
AFC
POR
ETHW
PUNKS1
ETHF
BITCI
SWISE
HFT
XEN
RDNT
BONK
FPFT
UT
TRG
KDOE
DEC2
IMGNAI
RND1
SHIT2
TRADE1
WOOF
XCN2
GFT
BLUR
IGU
SUDO
CARMIN
GRAIL
LOGT
TROVE
SUI
Poloniex fees
Deposit & withdrawals fees
Transaction type
Fee
Deposit funds
None
Withdraw funds
Fees vary
Poloniex deposit methods
Credit card
Cryptocurrency
Debit card
Simplex
How to sign up on Poloniex exchange
Before you can even get started trading on Poloniex, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Poloniex's commitment to certifications and compliance with regulations and insurers.
Get started After selecting the Get Started button, fill in the create account form.
Set up payment Before you can start trading, you have to add your bank account to your Poloniex account. There are several options to choose from, so choose the option most compatible.
Provide identification Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this.
Start trading After all that is processed, you're ready to trade on Poloniex.
Is Poloniex safe?
Poloniex came under fire after a major security breach wiped out more than 12% of its bitcoin. Since the 2014 hack, the broker has been slowly rebuilding its reputation on the security front.
On the face of it, Poloniex has sound security protocols given that the vast majority of its customer deposits are stored offline.
Poloniex also runs auditing programs 24 hours a day, 7 days a week, 365 days a year. It’s their job to report and block any suspicious activity.
Like other exchanges, Poloniex enables 2-factor authentication, which can greatly enhance the security of your account.
The topic of privacy is subject to much more debate, as you will be required to dole out a lot of personal details when going for Level 2 verification.
Keeping your crypto secure
All centralised exchanges, including Poloniex, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or
hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Although Poloniex is said to offer extensive customer support, feedback on its support team has been largely negative. Complaints about long response times and withdrawal issues have been especially harsh.
That being said, the platform has a ticketing system and email support for existing account holders only.
Sam Bourgi was a contributing writer to Finder.com, where he specializes in financial markets. He has spent the past nine years focused on economics, markets and cryptocurrencies. His work has been featured in and cited by some of the world's leading newscasts, including Barron's, Yahoo, CBOE and Forbes. See full bio
Frank Corva is business-to-business (B2B) correspondent for Bitcoin Magazine and formerly the cryptocurrency writer and analyst for digital assets at Finder. Frank has turned his hobby of studying and writing about crypto into a career with a mission of educating the world about this burgeoning sector of finance. He worked in Ghana and Venezuela before earning a degree in applied linguistics at Teachers College, Columbia University. He also taught writing and entertainment business courses in Japan and worked with UNICEF in Namibia before returning to the US to teach at universities in New York City. Earlier in his career, he spent years working as a publicist and graphic designer for record labels like Warner Music Group and Triple Crown Records. During that time, he was also a music journalist whose writing and photography was in published in Alternative Press, Spin and other outlets. See full bio
Learn about BitFinex cryptocurrency exchange where you can buy and sell 100+ coins and tokens. Discover features, fees and more in Finder’s BitFinex review.
How can I trust a financial service provider without any customer sewrvice level? The service level has never been great, but now the service advisers literally seems absent, formerly they just have been anonymous. Do not entrust your money to any financial service provider that does not count with at least an accessible, transparent and responsive customer service desk: automated response, no phone number, no concrete address…
Finder
fayemanuelAugust 15, 2019Finder
Hi David,
Thanks for contacting Finder and thank you for your review.
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
Kind Regards,
Faye
JohnnyDecember 28, 2017
Can i buy stellar from Poloniex with USD?
ArnoldDecember 28, 2017
Hi Johnny,
Thanks for your inquiry.
As of today, Poloniex can only trade Stellar with other cryptocurrencies. Here are other ways to buy Stellar. Check out that page to learn more.
Hope this information helps
Cheers,
Arnold
AqlysNovember 2, 2017
I’m from Kosovo-Albania, If I open account with my adress, will be available to exchange and to buy and sell from that account?
Regards,
ArnoldNovember 2, 2017
Hi Aqlys,
Thanks for your inquiry
Yes, you may. This platform offers unique features for analyzing the crypto market and executing trades.
Poloniex does not operate on fractional reserves. This means that any funds you put into the exchange are only used to facilitate trades on your account.
Please feel free to check the page above for more information.
Hope this information helps
Cheers,
Arnold
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How can I trust a financial service provider without any customer sewrvice level? The service level has never been great, but now the service advisers literally seems absent, formerly they just have been anonymous. Do not entrust your money to any financial service provider that does not count with at least an accessible, transparent and responsive customer service desk: automated response, no phone number, no concrete address…
Hi David,
Thanks for contacting Finder and thank you for your review.
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
Kind Regards,
Faye
Can i buy stellar from Poloniex with USD?
Hi Johnny,
Thanks for your inquiry.
As of today, Poloniex can only trade Stellar with other cryptocurrencies. Here are other ways to buy Stellar. Check out that page to learn more.
Hope this information helps
Cheers,
Arnold
I’m from Kosovo-Albania, If I open account with my adress, will be available to exchange and to buy and sell from that account?
Regards,
Hi Aqlys,
Thanks for your inquiry
Yes, you may. This platform offers unique features for analyzing the crypto market and executing trades.
Poloniex does not operate on fractional reserves. This means that any funds you put into the exchange are only used to facilitate trades on your account.
Please feel free to check the page above for more information.
Hope this information helps
Cheers,
Arnold