- An all-in-one cryptocurrency exchange that offers the opportunity to spend, sell and earn passive income on digital assets
- Lacking effective customer support
See our full list of pros and cons below.
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🏆 Finder award
Crypto.com review
- Fiat currencies
- 31
- Supported assets
- 318
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Our verdict
Crypto.com offers safe ways to buy, sell and earn digital assets.
Finder Awards 2023 winner
Crypto.com is a good choice for both beginner and experienced cryptocurrency investors. The exchange supports almost 300 crypto assets and enables you to trade these assets at relatively low fees. And Crypto.com is one of the few major exchanges with an NFT marketplace.
The exchange’s intuitive interface and the numerous learning resources it provides help crypto newbies to feel comfortable getting their feet wet. With that said, Crypto.com customer service has been reported to be lacking and its fiat withdrawal fees are high.
Pros
-
Crypto debit card. You can spend your fiat or your crypto with your Crypto.com debit card and receive rewards in Crypto.com’s Cronos token (CRO).
Cons
-
App fees. Fees on the app are not clearly listed until a purchase is made. Social media users have reported that they suspect a spread – similar to a hidden fee – is charged when buying and selling on the app.
Details
Product details
| Product Name | Crypto.com App |
| Fiat Currencies | USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP |
| Cryptocurrencies | BTC, ETH, XRP, BCH, EOS, XLM, LTC, ADA, UNI, ETC & 308 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency Debit card PayPal Wire transfer Apple Pay Google Pay SWIFT |
| Trading Fee |
Maker - 0-0.075% Taker - 0.05-0.075% |
| Deposit Fees | None |
| Withdrawal Fees | Cryptocurrency: Fees vary |
Crypto.com was the winner of the Altcoins award in the Finder Crypto Trading Platform Awards 2023.
Finder Score
★★★★★About Crypto.com — company background
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users.
Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.
To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognized sporting organizations and celebrities.
The exchange is headquartered in Hong Kong but is accessible all around the world.
Listed Crypto.com crypto exchange assets
Crypto.com supports over 318 cryptocurrencies, but some notable assets are missing. Namely, Lido Staked Ether, Toncoin and Avalanche, which are in the top 20 cryptos by market cap. In total, 16 of the top 20 cryptos are available on Crypto.com.
Popular assets on Crypto.com supports
Bitcoin (BTC) supports
Ethereum (ETH) supports
Tether (USDT) supports
BNB (BNB) supports
Solana (SOL) supports
USDC (USDC) does not support
Lido Staked Ether (STETH) supports
XRP (XRP) supports
Dogecoin (DOGE) does not support
Toncoin (TON) supports
Cardano (ADA) supports
Shiba Inu (SHIB) does not support
Avalanche (AVAX) does not support
TRON (TRX) supports
Wrapped Bitcoin (WBTC) supports
Bitcoin Cash (BCH) supports
Polkadot (DOT) supports
Chainlink (LINK) supports
NEAR Protocol (NEAR) supports
Polygon (MATIC)Crypto.com fees
Deposit & withdrawals fees
| Transaction type | Fee |
|---|---|
| Deposit funds | None |
| Withdraw funds | Cryptocurrency: Fees vary |
Crypto.com deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- Debit card
- PayPal
- Wire transfer
- Apple Pay
- Google Pay
- SWIFT
How to sign up on Crypto.com exchange
Before you can even get started trading on Crypto.com, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Crypto.com's commitment to certifications and compliance with regulations and insurers.
- Get started
After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on Crypto.com.
Using the Crypto.com app
The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app's fiat wallet that can then be used to make purchases at any time.
In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.
Is Crypto.com safe?
Crypto.com receives a 5-star trust rating. The rating is given based on multiple factors. The company’s zero hack history and the requirement for users to use secondary authentication when logging in are notable.
There have been multiple security audits performed by both internal and external audit teams. Crypto.com offers a large insurance fund to cover any potential losses due to security breaches, and its US bank is FDIC insured.
Past hacks. No hacks have ever taken place on Crypto.com.
Security audits. Crypto.com takes security seriously. Alongside implementing standard security features such as 2-factor authentication (2FA) and the cold storage of all digital assets, the exchange has also listed a bug bounty program on HackerOne. This provides rewards to those who spot gaps in the security of the platform. The company has also completed thorough audits of modules within the Crypto.com ecosystem. For example, the DeFi Swap module is a fork of the Uniswap decentralized exchange, which was originally audited by dApp.org.
However, before launch, DeFi Swap was also audited by Crypto.com’s internal security team. The exchange also makes sure that all protocols listed within the DeFi Swap feature have been fully audited and clear specific guidelines.
Insurance. Crypto.com has amassed a $750 million insurance fund to cover any losses sustained through damage or theft. This includes the recent addition of a $100 million direct insurance policy provided by Arch Underwriting at Lloyd’s Syndicate 2012 for its cold storage assets. For US residents, all USD deposits held on
Crypto.com are deposited into Metropolitan Commercial Bank, which is a member of the FDIC. All deposits made by US residents are therefore insured up to a value of $250,000.
Keeping your crypto secure
All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 9,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $179 |
Price (USD) $49.99 |
See more of the best crypto wallets
Crypto.com customer support
Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number, a detailed help center and social media platforms.
Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful.
How to reach Crypto.com customer support
- Contact form
- Discord
- Live chat
- Phone
- Telegram
Whether products shown are available to you is subject to individual provider sole approval and discretion in accordance with the eligibility criteria and T&Cs on the provider website.
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James Finder
Editor
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