Finder Home Insurance Customer Satisfaction Awards 2022
See the full results of our independent survey of 1,448 home insurance customers to see which brands are giving a fantastic service.
We asked customers of some of the UK’s biggest home insurance companies about their experience and whether they’d recommend their insurer to a friend or family member.
You can see our winners below, plus a full table of the results. The winners are based on both overall satisfaction scores (that is, star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend). More on this below.
Our home insurance winners
Tesco Bank has jumped to the top of the table this year. Lots of customers mentioned the affordable prices and good value for money, and several mentioned good or excellent service, including a fast response when claiming.
Direct Line has 3 levels of home insurance, with the top tier giving unlimited cover for buildings and contents. Customers praised the quality of the cover, good value and “reliable” customer support, including when claiming – the acid test.
Our 2022 home insurance customer satisfaction league table
We asked policyholders to rate their satisfaction with their insurance company, and whether they’d recommend it to a friend. We’ve shown both for each brand in the table below. Our independent survey of 1,448 insurance customers was carried out in December 2021.
|Overall satisfaction||Customers who’d recommend||Issuer||Review|
|★★★★★||85%||The supermarket chain that also does banking and insurance was praised for its affordable cover, in our survey. Tesco Bank Customers found the brand easy to deal with, too.||View deals|
|★★★★★||82%||Direct Line has 3 levels of home insurance cover to choose from, including its Select Premier policy, which features unlimited contents and building cover. Customers in our survey praised “efficient” and “helpful” service.||View deals|
|★★★★★||80%||Saga is a specialist insurer catering to the over-50s market, offering 2 levels of home insurance cover, Select and Plus. Customers praised the brand for being reliable and fast. One cited her “no quibble payout”.||View deals|
|★★★★★||80%||With 2 levels of cover – Home and Home Plus – and a flexible approach to contents insurance, LV= is a strong option for home insurance. LV= customers praised the brand’s good communication, including during claims. Premiums were “reasonable”, too.||View deals|
|★★★★★||76%||Aviva is the largest insurer in the UK. It offers cover for buildings, contents or both, with a string of optional add-ons. Customers found the company trustworthy and service generally good.||View deals|
|★★★★★||79%||AXA has 3 levels of home insurance cover – HomeSmart, HomeSure and HomeSafe. The benefits offered differ with each level. Customers were generally positive, praising the fast service, but a few felt their premiums were expensive.||View deals|
|★★★★★||77%||Admiral has 3 levels of home insurance, and buildings and contents can be separate or combined. The standard cover is fairly limited, but Gold and Platinum are very comprehensive. Customers praised “easy” and “reliable” service and good value when using the MultiCover option (home plus car insurance, which gets you a discount).||View deals|
|★★★★★||75%||Churchill’s home insurance has 2 levels – standard and Home Plus, which includes accidental damage in both buildings and contents. Customers generally found prices and service good, though a few felt renewal premiums were high.||View deals|
|★★★★★||73%||More Than offers 2 levels of cover – Primary and Upgraded – for both buildings and contents. has several options when it comes to home insurance. Boiler cover is extra. Many customers mentioned good prices and value for money.||View deals|
|★★★★★||78%||Endsleigh was originally known for its specialist cover for students, having been founded by the National Union of Students in 1965. It offers buildings and contents cover to homeowners, renters and students alike, through its partners. Customers cited “fair” prices and good service.||View deals|
|★★★★★||75%||HomeProtect’s specialist home insurance is available to homeowners, holiday homeowners, landlords, tenants and students and policies are underwritten by AXA. Customers in our survey generally praised the value for money and good service, with just a few negative comments about both.||View deals|
|★★★★★||75%||Popular high-street bank Halifax offers buildings and contents cover together or separately. And there are 3 cover levels. It also offers renters insurance with a good range of benefits. Customers find Halifax to be reliable and helpful, but a few were less happy about the cost of their renewal premium.||View deals|
|★★★★★||74%||Policy Expert offers 2 levels of home insurance and says it aims to keep prices down by insuring low-risk people. Customers were generally happy with the price and service, including the claims process, but a few were less happy with the service.||View deals|
|★★★★★||69%||A relative newcomer to the home insurance market, Urban Jungle is a modern take on insurance aimed at a younger audience, and particularly renters. Urban Jungle’s customers liked the “reliable” service and the rolling contract for renters.||View deals|
|★★★★★||67%||Swinton offers 3 levels of home cover, from Essential to Premier, and you can get buildings and contents together or separately. You can also add optional extras to your policy. Customers were mostly positive, but a few cited issues with service.||View deals|
|★★★★★||67%||Age Co (formerly Age UK) is an over-50s specialist, but offers cover to customers of all ages. It only has one level of home insurance cover, but it’s a decent one. You can get buildings, contents or a combined policy. Customers were generally happy and liked the helplines offered by Age Co’s service.||View deals|
|★★★★★||65%||Getsafe is a fintech upstart offering contents insurance. Types of cover extras include accidental damage, personal possessions and home emergency. Customers were generally positive but there were a few niggles.||View deals|
Customer satisfaction ratings methodology
In December 2021, we ran a customer satisfaction survey on insurance providers. 1,448 people replied and told us their thoughts on their insurance provider in each of 5 categories (car, travel, pet, home and life).
The survey asked respondents how satisfied they were with their current insurance company (on a scale from 1 to 5, and also whether they would recommend the brand to a friend or not). We turned the results into star ratings and shortlisted the top-performing brands for our awards. When there was a draw, we used the recommendation score (that is, the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Full details of our star ratings for this sector are on the insurance ratings methodology page.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score is based on a survey of 1,448 customers carried out in December 2021.
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