The providers shown above are promoted picks, which means they’ve been chosen from among the partners we work with and are based on factors that include special features or offers and the commission we receive. Further down the page in our table, you can compare the full range of providers we cover on our site that offer home emergency cover options. Keep in mind that our promoted picks may not always be the best home emergency cover company for you – it’s important to compare for yourself and find a provider that works for your situation.
Home emergency policies are designed to cover you if something goes wrong in your home such as a pest infestation, the boiler breaks or there’s a leak. If you have one of these policies your insurer should send a registered tradesperson to fix the problem straight away and pay for the cost. It doesn’t cover you for any non-emergency repair work that needs doing, as this is what your home insurance policy is for. You can buy home emergency policies on their own or as an add-on to a home insurance policy.
Looking for the best home emergency cover available? The reality is that “best” will depend on your own individual circumstances, what cover limit you want and whether or not you really need it. We’ve picked out some of the best insurers offering home insurance policies which include home emergency cover, and standalone home emergency policies.
Some of the best home emergency cover companies in the UK
As one of the most well-known insurers in the UK, Aviva has a range of home insurance policies including home emergency cover. There are three different levels of cover to choose from with Aviva's home emergency. The most basic policy, which costs £12.50 a month, covers just the heating system; the next tier covers the heating and plumbing, and the third tier also includes electrics and security.
Aviva's home insurance policies can be enhanced with extra protection.
15% discount for buying home insurance online.
Accidental damage is only included in the highest level of cover.
Tesco's home emergency cover comes as standard in some of its policies or can be bought as an add-on. Any home emergency claims made with the Tesco policy are handled by HomeServe. Tesco Clubcard customers get a 20% discount on home insurance policies.
81% of Tesco Bank home insurance customers in our 2020 satisfaction survey would recommend it to a friend.
Multiple underwriters so claim process can be confusing.
Home emergency cover is included as standard with the Direct Line Home Plus Insurance and can also be added as an extra to the basic insurance policy. It covers all of the basic scenarios as standard plus up to £250 for a night's stay if your home is uninhabitable. It doesn't cover things such as boilers with an output over 70kw or underfloor heating.
Direct Line's home insurance comes in three levels to suit different budgets.
Claims can be made 24/7 or online.
You will have to pay a cancellation fee in order to terminate your policy after the 14-day cooling off period.
With a home emergency policy from Barclays, there's only one policy but that includes lots of different scenarios as standard. These include loss of essential services, sudden damage to a roof, plumbing problems and electrical emergencies. It doesn't cover some things including dual purpose boilers, warm air and solar heating systems, or under-floor heating.
Barclays Platinum home insurance has a 5-star rating from Defaqto
24-hour claim line.
Premium cover only available to Premier customers.
The home emergency cover from John Lewis is underwritten by the insurer Royal & Sun Alliance Insurance plc. It can be added to an essential or plus home insurance cover for an extra fee, and comes included in the premier and specialist home insurance policies. The home emergency element of the cover includes all of the standard scenarios including burst internal pipes, electricity supply failure and blocked drains.
John Lewis Finance's Premier and Specialist home insurance policies are 5*-Defaqto-rated.
John Lewis Finance's different cover options suit different requirements and budgets.
You may have to pay an administration fee if you decide to amend your policy.
You may have to pay a cancellation fee in order to terminate your policy after the 14-day cooling-off period.
British Gas. There are a few different options to choose from when looking at home emergency cover from British Gas. You can choose from four tiers of cover for those who want a policy covering all scenarios or those who want one just for your boiler and heating system, plumbing and drains cover, or home electrical cover. Prices start at £14 for the most basic policy.
DAS. Home emergency cover from DAS includes as standard everything from roof damage, the heating system and plumbing, to home security and lost keys. The insurer doesn’t sell policies directly but instead has partners across the UK, including Hiscox and Aon, where you can buy cover from.
HomeServe. As one of the giants in the home emergency cover world, HomeServe has a few different options to choose from to suit your circumstances and budget. These include boiler and heating cover from £8 a month, plumbing and drainage cover from 75p a month, kitchen appliance insurance from £1.38 a month, and electrics cover from £3 a month. HomeServe has mixed reviews from customers, but overall, its rating on Trustpilot is 4.2 (as of October 2020).
How to find the best home emergency cover
Check your existing policy. Before you do anything, always check your existing home insurance policy to see what you’re covered for. You don’t want to buy a new policy if you don’t need it and some home insurance policies will provide cover for emergencies. You may also have cover through your current account if it’s a packaged account, so double check there as well.
Choose a cover limit. Look through the emergency scenarios covered by a home emergency policy and think about what you might need cover for. Do you just need a very basic policy or do you want one which will pay out for any situation?
Compare different policies. Lots of companies provide this kind of cover so always compare different policies to make sure you’re getting one which suits your needs and you’re paying the best price for you.
Choose your excess. If there’s an excess with the policy, make sure this is an amount you would be comfortable paying and check the cover limits for each scenario listed in the policy.
Check customer reviews. It’s always worth looking at customer reviews and experiences with the insurer to make sure you’re choosing one you can rely on.
Compare home insurance providers with emergency cover options
There are lots of choices when it comes to home emergency cover but the most important thing is choosing a policy which meets your needs and one that provides value for money.
If you’re sure home emergency cover is for you, and you want the peace of mind of knowing you’ll be covered should something happen, just remember to always read the policy wording, check out recent customer reviews and compare a few different prices before you buy.
Frequently asked questions
Different insurers class different scenarios as emergencies so check the policy wording carefully before you buy. In most cases, anything that makes your home unsafe or dangerous to live in, is covered. However, there may be exclusions so don’t assume you’ll be covered for every scenario.
Home emergency policies do what they say on the tin. They cover you if there is an emergency that needs fixing quickly. However, these policies don’t provide cover for longer-term repair work as this is where your home insurance policy should provide cover. If there is a water leak, for example, a home emergency policy would cover the costs of someone fixing the leak but it wouldn’t pay out for the repair work to floors or walls.
It depends on the policy as each insurer decides what’s included. Always double check the wording carefully before you buy a policy to make sure it’s providing enough cover for your needs.
As your home emergency cover is separate to your home insurance cover, making a claim on one should not affect the other. If you’re buying combined cover just make sure you’ve read the terms and conditions first.
If you’re renting your home, you shouldn’t need to take out home emergency cover as it is up to the landlord or agent to fix any emergencies or carry out any repair work.
Danny is a publisher at Finder specialising in car, life, home, business and pet insurance. He previously worked at the global insurer Aon and has appeared in national media giving advice on insurance. Danny holds a BA in International Business from the University of Plymouth and has undying loyalty to his average-poor football team, Portsmouth FC.
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