John Lewis Finance home insurance review

We've checked the home insurance cover options from John Lewis Finance, which can protect the average semi as well as the high-value home.

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John Lewis Finance

Who is John Lewis Finance?

John Lewis has been selling products on the high street for more than 150 years. It has since branched out to create John Lewis Finance, which offers a range of financial products to customers such as credit cards, loans, foreign currency, money transfers and insurance.

It has been named by Which? as a recommended provider of home insurance. It also offers Which? Recommended car cover, as well as travel, pet, wedding, event and life insurance.

John Lewis Financial Services Ltd is a trading name of John Lewis plc, which is authorised and regulated by the Financial Conduct Authority.

What are John Lewis Finance’s cover options?

John Lewis Finance offers separate buildings insurance and contents insurance, though these can be combined for complete home cover.

John Lewis Finance has three different cover options:

  • Build your policy from three levels of Bronze, Silver or Gold Cover for buildings, contents or both. Then tailor your policy with optional add-ons.
  • Change your policy at any time, without admin fees or hidden charges. You can even cancel at no extra cost.
  • If you’re an existing customer, you won’t pay more than a new customer for the same cover.

Optional extras

John Lewis Finance offers a range of additional protection to bolt onto your home insurance policy, including:

  • Accidental damage cover
  • Personal possessions cover
  • Bicycle cover
  • Garden cover
  • Legal cover
  • Alternative accommodation cover
  • Home emergency cover

What is my excess?

Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount.

You’ll find details about any compulsory or voluntary excesses in your policy document.

How much is this going to cost me?

There are a number of factors that can affect the cost of your John Lewis Finance home insurance premium, including:

  • The cover option you choose. Enhancing your buildings, contents and combined cover policies with optional extras will provide more features and broader cover than John Lewis Finance’s standard cover options, which will likely be reflected in the price.
  • Your sum insured. The greater the amount you wish to insure your home or contents for, the more you can expect to pay for cover.
  • Your home. The age of your home and the materials from which it is constructed can influence its ability to withstand damage.
  • Where your home is located. Certain risks, for example storm or theft, are more prevalent in certain areas and insurers will take this into consideration when calculating your premium.
  • Security. Security measures such as an alarm system and deadbolts can act as a deterrent to thieves and therefore reduce the cost of your cover.

What is the claims process for John Lewis Finance?

You should call the John Lewis Finance claims line on 0330 102 2749. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 5pm.

If you have Specialist home insurance, you will need to call 0800 916 6890. Lines are open Monday to Friday 9am – 5pm.

You will likely need to provide the following information when making a claim:

  • Your policy details and personal contact details.
  • The date of the incident.
  • Details such as the cause of the incident.
  • The value of any lost or damaged items being claimed for.
  • Names and addresses of any other people involved in or responsible for the incident, including details of injuries.

You may also need to provide the following additional information:

  • Original purchase receipts, invoices, manual booklets or photographs, bank statements, utility bills, plans or deeds of your property.
  • Purchase dates and location of lost or damaged property.
  • Confirmation from a suitably qualified expert that the damaged property you intend to claim back for is beyond repair.

It’s vital that you let your insurer know about an incident as soon as possible. Failure to do this could result in a rejected claim later on.

John Lewis Finance pros and cons


  • John Lewis Finance’s different cover options suit different requirements and budgets.
  • John Lewis Finance’s home insurance policies can be enhanced with extra protection.


  • You may have to pay an administration fee if you decide to amend your policy.
  • You may have to pay a cancellation fee in order to terminate your policy after the 14-day cooling-off period.
The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms "best", "top", "cheap" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is subject to our terms of use. When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circumstances when comparing products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.

Written by

Helen Champion

Helen Champion was an associate editor at Finder. She has worked in communications for over 16 years and currently writes on a range of topics including insurance and money transfers in the hope of empowering people to make better financial decisions. During her broadcast career, she helped to produce hundreds of news and breaking news reports for Associated Press TV and ITV News. And in public relations, she managed several high-profile public relations campaigns for Macmillan Cancer Support, the General Medical Council and overseas for Qatar Foundation on behalf of BLJ Worldwide. Helen has a Bachelor of Arts in Journalism from the University of Lincoln, a passion for practising karate in the dojo and a deep love of making mischief with her sons. See full profile

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