The best unsecured personal loan APR currently available is 5.9%. But the reality is loan rates vary from applicant to applicant (generally based on how healthy your credit record is). You can use our market rates calculator to see today’s rates for different loan amounts and durations. But to see your personal rates, use an eligibility checker.
Top personal loan companies for customer service
We asked the customers of personal loan providers featured in this table whether they’d recommend it to a friend and we’ve ordered the table by the percentage score. Our independent customer satisfaction survey was carried out in February 2026. Learn more about how we conducted our research.
| Personal loan | Customers who’d recommend | Details |
|---|---|---|
| Tesco Bank | 97% | Known for competitive rates, Tesco Bank offers unsecured personal loans that users find straightforward to manage. |
| TSB | 97% | TSB is praised for its easy-to-navigate app and fixed-rate loans tailored for customers with good credit history. |
| M&S Bank | 97% | M&S Bank earns high marks for its quick application process and competitive interest rates. Customers value the clear communication throughout. |
| Nationwide | 93% | Straightforward fixed-rate loans are a hallmark of Nationwide. Members appreciate the low rates and the professional service provided. |
| Shawbrook Bank | 90% | Shawbrook Bank is noted for its specialist approach and clear engagement. Borrowers find the process seamless and the communication reliable. |
| Lendable | 87% | Fast payouts and a simple digital application make Lendable a popular choice. Several users noted the good customer service. |
| The AA | 87% | Taking out a loan with The AA is frequently described as a seamless experience. Customers appreciate the regular engagement and fixed repayments. |
| Sainsbury’s Bank | 87% | Sainsbury’s Bank is valued for its quick decision-making and efficient service. Customers find the application process straightforward and the staff helpful. |
| NatWest | 87% | NatWest offers a reliable experience with efficient service for existing customers. Many borrowers highlight the brand’s professional and amenable approach. |
| Post Office Money | 87% | Post Office Money is seen as a reliable and trustworthy brand. Users find the service straightforward and appreciate the ease of management. |
| Barclays | 83% | Barclays provides a transparent experience with an app that makes tracking balances simple. Reviewers also praise the quick access to funds. |
| HSBC | 83% | Customers value HSBC for its competitive rates and friendly, helpful staff. The bank is frequently praised for its transparency and simple setup. |
| Virgin Money | 83% | Virgin Money is highlighted for its instant decisions and quick funding. Borrowers find the brand easy to deal with and the service efficient. |
| Monzo | 83% | Managed entirely within the app, Monzo loans are praised for their fixed repayments and same-day funding. Users value the intuitive digital interface. |
| AIB | 83% | AIB is noted for its transparent approach and competitive interest rates. Borrowers appreciate that the brand is reliable and provides a fairness guarantee. |
| Abound | 83% | Realistic and reliable, Abound offers flexible repayment plans that customers value. The process to obtain the loan was described as smooth. |
| Halifax | 80% | Halifax is praised for its quick decision-making and clear communication. Borrowers appreciate the easy application process and user-friendly app. |
| MBNA | 80% | Targeted at those with excellent credit, MBNA is described as a high-quality provider. Users value the brand’s expertise and professional service. |
| Novuna | 80% | Novuna earns praise for its simple application process and quick payment times. Customers find the brand reliable and terms easy to understand. |
| Santander | 77% | Santander is seen as a stable and reliable provider for unsecured loans. Borrowers appreciate the helpful chat function and clear communication. |
| Finio Loans | 77% | Helpful for those building their credit score, Finio Loans is praised for its understanding staff. However, multiple users noted that interest rates are high. |
| RateSetter | 77% | RateSetter is valued for its easy digital process and fast access to funds. Borrowers find the platform simple to use and the service efficient. |
| Admiral | 73% | Admiral provides a straightforward loan process. While engagement is clear, some users were disappointed by high interest rates. |
| 118 118 Money | 73% | 118 118 Money is noted for its quick decisions for those with poor credit. However, some customers mentioned high interest costs and issues with customer service. |
| Zopa | 73% | Zopa is praised for its easy and efficient application process. While customers like the app, some users had trouble contacting customer service. |
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We asked personal loans customers to rate their satisfaction with the service they received and whether they’d recommend the provider to a friend. Our independent survey of 755 personal loan customers was carried out in January 2025.
We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the “would recommend percentage”, we used the overall rating out of 5 as a tie-breaker.
Best personal loan rates for September 2026
| Rank | Product | Representative APR |
|---|---|---|
| 1 | HSBC Premier Loan | 5.9% |
| 2 | M&S Bank Personal Loan | 5.9% |
| 3 | First Direct Personal Loan | 5.9% |
| 4 | AA Personal Loan Member | 5.9% |
| 5 | Nationwide Building Society Personal Loan | 5.9% |
| 6 | Tesco Bank Personal Loan (Clubcard) | 6.2% |
| 7 | TSB Personal Loan | 6.4% |
| 8 | AA Personal Loan | 6.4% |
| 9 | Santander Personal Loan | 6.4% |
| 10 | NatWest Personal Loan | 6.6% |
| 11 | Tesco Bank Personal Loan (Non-Clubcard) | 6.6% |
| 12 | Barclays Premier Barclayloan | 6.65% |
| 13 | HSBC Personal Loan | 6.8% |
| 14 | Novuna Personal Loan | 6.9% |
| 15 | Barclays Barclayloan | 7.05% |
| 16 | Ulster Bank Personal Loan | 7.2% |
| 17 | Ulster Bank Home Improvement Loan | 7.2% |
| 18 | Royal Bank of Scotland Personal Loan | 7.2% |
| 19 | Royal Bank of Scotland Home Improvements Loan | 7.2% |
| 20 | NatWest Home Improvements Loan | 7.2% |
Note that it maybe possible to get a better rate from these lenders for specific amounts/terms. The representative APRs above are the rate that most (at least 51%) customers actually end up with across all amounts and terms offered by that lender.
Best loan companies by expert score
| Rank | Product | Finder score |
|---|---|---|
| 1 | Zopa Bank Personal Loan | 9.2/10 |
| 2 | NatWest Personal Loan | 9.1/10 |
| 3 | Royal Bank of Scotland Personal Loan | 9.1/10 |
| 4 | AA Personal Loan | 9/10 |
| 5 | AA Personal Loan Member | 9/10 |
| 6 | HSBC Premier Loan | 8.9/10 |
| 7 | M&S Bank Personal Loan | 8.3/10 |
| 8 | Lendable Personal Loan | 8/10 |
| 9 | First Direct Personal Loan | 7.9/10 |
| 10 | HSBC Personal Loan | 7.6/10 |
Our top personal loans of 2026 by category
- Best personal loan for good credit: Novuna Personal Loan
- Best personal loan for bad credit: Abound Personal Loan
- Best fast personal loan: Tesco Bank Personal Loan (Clubcard)
- Best personal loan for home improvement: AA Personal Loan
- Best guarantor loan: Guarantormyloan Guarantor Loan
- Best homeowner loan: Norwich Trust Personal Loan
- Best personal loan for pensioners/retired people: Santander Personal Loan
- Best personal loan for young people: Finio Loans Personal Loan
What “best” means: How we chose our top loans
While there’s no one loan that’s right for everyone, we’ve put together a list of the loans we consider the “best” based on the following criteria:
- Our partners. We have partnerships with a number of leading banks and lenders. We’re transparent about this, and it often means we can offer exclusive loan products you won’t be able to get anywhere else. The personal loans we have chosen as the best are with lenders we know to be competitive and trustworthy.
- Best for certain situations. While most loans function in much the same way, the loan that’s best for you will depend on a number of factors, such as your credit history and borrowing requirements. We’ve selected the best loans to cover the most common types of borrowers.
- Additional features. Some loans offer options like the ability to repay the loan early without penalty, or take a break from your repayments for a certain period, and we’ve taken these into account in our selections.
- Interest rate. In simple terms, the best personal loan is the one that will let you borrow the amount you need with the lowest interest rate. When it came to picking the best loans, we focused heavily on those offering the most competitive rates.
What is the average personal loan rate in the UK?
The average interest rate on a £5,000 personal loan is 10.05% as of February 2026 and the average interest rate on a £10,000 person loan is 6.33%. In July 2024, the average interest rate for a £5,000 loan reached 12.09%, the highest it had been since at least May 2013.
"When choosing which personal loan to apply for, I would first consider what you need the loan for, how quickly you need the funds, and how much you can realistically afford to borrow and repay.
It’s vital that you can meet the loan repayments each month. So think about the amount you want to borrow, how long you want to borrow it for and what the loan interest rate is. That will then determine what your loan repayment will be each month – using a personal loans calculator can help you work this out.
When comparing loans, as well as looking at the interest rate and monthly repayment cost, also check if there are any fees for arranging the loan or paying it back early.
Some lenders will also now give you an indication of how likely you are to be approved for a particular loan by using an eligibility checker. This can let you check what type of loan you might be eligible for before applying and without impacting your credit score."
How to choose the best personal loan
- Find the right loan type for your purposes. There are a range of different products that sit under the umbrella of “loans”, so it’s crucial you think about what you need the loan for and how much you need to borrow.
- Understand how much you can afford to repay. While knowing how much you need to borrow is the first step to getting a loan, being aware of how much you can afford to borrow is just as important. Make sure you use a loan calculator to check that your monthly repayments will be manageable.
- Compare loans to establish the features that are important to you. As well as the interest rate, it’s also important to consider factors such as whether there are any fees for setting up your loan or repaying it early, and how fast you will receive your loan funds. Consider which of these factors are the most important to you to help you find the right solution.
- Find the most affordable loan that meets your needs. Once you’ve determined your needs, search for the most competitive product. Rates matter, but it’s not just about the APR. Aim for the lowest total repayment while maintaining affordable monthly installments.
- Check your eligibility. Many lenders, including the AA, now allow you to check if you’re likely to be approved for a certain loan by using an eligibility checker. This can give you a better idea of the type of loan you’re eligible for, and won’t affect your credit score.
What to keep in mind when applying
- Don’t apply for, let alone take on, a loan you can’t afford. When borrowing money it is always important to find out what your monthly repayments will be. If you are not confident that you will be able to afford to repay that amount each month, there’s a good chance a lender will have doubts too. Rejected applications don’t show on your credit file, but applications for credit do – too many of these in a short space of time and prospective lenders could be put off. Late repayments come with fees plus additional interest, and are highly likely to damage your credit record too.
- Don’t apply for lots of loans in a short space of time. Take the time to make one sensible application, and if you’re rejected, try to find out why. It’s best to leave at least 3 months, preferably 6, before applying again.
- Read the fine print. When a lender approves your application, they’ll send you a loan offer. This is an opportunity to check that you’re being offered what you applied for (rate, amount, term etc.), and to check you’re happy with the terms of the agreement. OK, it’s not the most exciting document in the world, but read the terms and conditions from start to finish and ensure you are aware of all fees and restrictions.
Frequently asked questions
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An interest rate is the amount you're charged for borrowing money. The interest rate you're offered by providers when applying for a loan depends on your credit history, and it also varies across different lenders. In February 2026, the average interest rate for a £5,000 personal loan in the UK was 10.05%.
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Most lenders offer different interest rates to borrowers depending on how risky they are to lend to. This is what's called "risk-based pricing". All responsible lenders will run a full credit search before approving an application, but the vast majority of lenders now offer a "soft search" or "eligibility checker" facility. These allow borrowers to get a good idea of the likelihood that they would be approved for a loan, plus an estimate of the rate they would be offered, without their credit score being affected.
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If you miss a loan repayment, you'll be asked to make up this missing amount as soon as possible. You'll also likely be charged a late payment fee and the rate of interest you are charged could increase. If you're struggling to repay your loan, talk to your lender immediately.
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This will depend on the type of loan. Personal loan terms tend to be between 1 and 7 years, while secured loan terms are longer – up to 25 years or more.
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Yes, it's still possible to get a loan if you have a poor credit score, but the number of lenders you'll have to choose from will be much lower. You will usually have to pay a higher interest rate and the terms of your loan won't be as competitive as they would be if you had excellent credit.
Sources
Chris Lilly is Head of publishing at finder.com. He's a specialist in personal finance, from day-to-day banking to investing to borrowing, and is passionate about helping UK consumers make informed decisions about their money. In his spare time Chris likes forcing his kids to exercise more. See full bio
- Loans & credit cards
- Building credit
- Financial health
- Share trading
Rachel Wait is a freelance journalist and has been writing about personal finance for more than a decade, covering everything from insurance to mortgages. She has written for a range of personal finance websites and national newspapers, including The Observer, The Mail on Sunday, The Sun and the Evening Standard. Rachel is a keen baker in her spare time. See full bio
- Top personal loan companies for customer service
- Best personal loan rates for September 2026
- Best loan companies by expert score
- Our top personal loans of 2026 by category
- Best personal loan for good credit
- Best personal loan for bad credit
- Best fast personal loan
- Best personal loan for home improvement
- Best guarantor loan
- Best homeowner loan
- Best personal loan for pensioners/retired people
- Best personal loan for young people
- What “best” means: How we chose our top loans
- What is the average personal loan rate in the UK?
- How to choose the best personal loan
- What to keep in mind when applying
- Frequently asked questions
- Sources
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