LV= Britannia Rescue breakdown cover review

LV= Britannia Rescue is the breakdown cover service available from one of the UK’s biggest insurers. Here’s our analysis of what you get, plus reviews from customers who’ve used the service.

What types of policy are on offer?

There are five types of policy available with this provider, listed below in order of cost, from the cheapest first.

• Roadside Assist. Breakdown cover for anyone driving the vehicle, with recovery up to 10 miles from where you break down.
• Roadside & Home Assist. With this policy, you’re also covered at home and within a quarter of a mile from your home.
• UK Recovery. With this policy, you’ll be covered throughout the whole of the UK, although not within a quarter of a mile from your home.
• UK Recovery & Home Assist. With this policy, you’ll be covered throughout the whole of the UK.
• UK & European Assist. With this policy, you’ll be covered throughout the whole of Europe.

You’ll get a hire car or overnight accommodation, when necessary, with the final two policies. You can also pay to add personal cover, so you’re covered when driving any car.

Claims process

If you break down, call the 24-hour helpline on 0800 929 111. You’ll need to have your policy number and the exact details of where you are. If you’re not in your personal car, you’ll also need details of the vehicle you’re in.

Managing your policy online

You can manage your policy online by clicking the “My account” button on the LV= website.

LV= breakdown customer reviews

LV= Britannia Rescue received decent feedback in Finder’s 2024 customer satisfaction survey – 78% of its customers in the survey said they’d recommend the brand to a friend.

Most of its customers in the survey praised its “friendly” and “efficient” service. However, not all feedback was positive.

One customer said: “They charged us extra for the European cover we requested but when we broke down in Bulgaria they told us they could not assist.”

LV= in general has received around 70,000 reviews on Trustpilot and gets a score of 4.5 out of 5, which is classed as “excellent” (last updated: February 2024).

Pros and cons

Our verdict

This is one of the more comprehensive breakdown policies. With five choices of cover available, you’re likely to find one that includes what you need, and doesn’t include extras that you don’t want. LV= is not a top-scorer for service though.

Get started by visiting LV Britannia Rescue’s website and sign up for a policy. If you have read this review and decided that LV Britannia Rescue breakdown cover is not for you, you can also compare other breakdown cover policies on the market.

Frequently asked questions

• Can you buy breakdown cover if you've already broken down?

  Yes, and you can purchase a one-off call-out if you prefer.

• Do you need Liverpool Victoria car insurance to buy its breakdown cover?

  No, although existing car insurance customers will receive a discount on breakdown cover.

• How quickly will someone get to me if I break down?

  Liverpool Victoria has around 4,000 breakdown professionals across the UK. Its average response time is 46 minutes.

• Will named drivers be covered if they break down in my car?

  Yes, Liverpool Victoria will rescue your vehicle no matter who is driving it.