LV= Britannia Rescue breakdown cover review

Discover what you can expect from LV= Britannia Rescue breakdown cover, including pros, cons and customer reviews.

4.0 ★★★★★ (71 reviews) Write a review
Customer rating
★★★★★
Satisfaction survey
Five policies available.
Personal cover is only available as a paid add-on.

LV= Britannia Rescue is the breakdown cover service available from one of the UK’s biggest insurers. Here’s our analysis of what you get, plus reviews from customers who’ve used the service.

What types of policy are on offer?

There are five types of policy available with this provider, listed below in order of cost, from the cheapest first.

  • Roadside Assist. Breakdown cover for anyone driving the vehicle, with recovery up to 10 miles from where you break down.
  • Roadside & Home Assist. With this policy, you’re also covered at home and within a quarter of a mile from your home.
  • UK Recovery. With this policy, you’ll be covered throughout the whole of the UK, although not within a quarter of a mile from your home.
  • UK Recovery & Home Assist. With this policy, you’ll be covered throughout the whole of the UK.
  • UK & European Assist. With this policy, you’ll be covered throughout the whole of Europe.

You’ll get a hire car or overnight accommodation, when necessary, with the final two policies. You can also pay to add personal cover, so you’re covered when driving any car.

Claims process

If you break down, call the 24-hour helpline on 0800 929 111. You’ll need to have your policy number and the exact details of where you are. If you’re not in your personal car, you’ll also need details of the vehicle you’re in.

Managing your policy online

You can manage your policy online by clicking the “My account” button on the LV= website.

LV= breakdown customer reviews

LV= has received over 27,000 reviews on Trustpilot. In January 2021, its average rating was 4.7 out of 5. In Finder’s 2021 customer satisfaction survey, LV= Britannia Rescue customers gave the brand a decent rating, but overall it was in the lower half of our table. Customers generally found service good and staff helpful, but other brands scored more highly in our survey.

Pros and cons

Pros

  • Five policies available
  • You can pay your premium monthly or annually
  • Hire cars and overnight accommodation available with some policies

Cons

Our verdict

This is one of the more comprehensive breakdown policies. With five choices of cover available, you’re likely to find one that includes what you need, and doesn’t include extras that you don’t want. LV= is not a top-scorer for service though.

Get started by visiting LV Britannia Rescue’s website and sign up for a policy. If you have read this review and decided that LV Britannia Rescue breakdown cover is not for you, you can also compare other breakdown cover policies on the market.

Frequently asked questions

Breakdown cover ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our customer satisfaction scores (“Customers say”) are based on a survey of 884 customers carried out in December 2020.

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