Aviva is the UK’s most popular insurer and it’s teamed up with the RAC to offer breakdown cover. You can get the breakdown policy as an add-on to Aviva car insurance, or as a standalone product. We trawled through the policy small print, and asked customers what they think of the service, for our review.
There are four types of policy available:
For any of these policies, you can choose vehicle cover or personal cover. With personal cover, you’ll be covered in any vehicle, even as a passenger, whereas vehicle is specific to one car.
If you need to, you can add European cover to any of these policies.
If your car’s broken down, call 0800 0155 755 and someone will come out to help you.
You can manage your policy online by clicking the “Log In” button at the top of the Aviva website.
Aviva’s breakdown service was mid-table in the results of Finder’s 2021 customer satisfaction survey. Comments included: “Good cover, reasonable price but renewal higher than cost of a new policy with them.” Another respondent said: “Breakdown cover is reasonable and works.” And one who gave top marks said: “We had a breakdown for the first time this year. They were there quicker than they said. Got everything working. Then…they followed us to make sure everything was okay. Very nice, well mannered man and brilliant job.” Aviva has attracted thousands of reviews on Trustpilot, across all its products. As at January 2021, its average rating was 1.8 out of 5.
Aviva offers a comprehensive breakdown service with the RAC. There are four policies to choose from, so you can easily pick the most suitable cover for your needs. Might be worth haggling at renewal time.
Get started by visiting Aviva’s website and sign up for a policy. If you have read this review and decided that Aviva breakdown cover is not for you, you can also compare other breakdown cover policies on the market.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
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