Aviva

Aviva breakdown cover review

Find out about breakdown cover from the UK's biggest insurer. We analyse the cover options, plus pros and cons, and reveal what Aviva customers say.

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By

Danny Butler

Updated

Fact checked
3.8 ★★★★★ (185 reviews) Write a review
Customer rating
★★★★★
Satisfaction survey
Aviva has partnered with the RAC, which has a huge fleet of roadside assistance vans
Other brands scored higher for service in our survey

Aviva is the UK’s most popular insurer and it’s teamed up with the RAC to offer breakdown cover. You can get the breakdown policy as an add-on to Aviva car insurance, or as a standalone product. We trawled through the policy small print, and asked customers what they think of the service, for our review.

What types of policy are on offer?

There are four types of policy available:

  • Rescue. With this policy, you’re eligible for roadside assistance. If the RAC can’t repair your car on the road, you’ll be towed to a nearby garage.
  • Rescue & Recovery. With this policy, you’re eligible for roadside assistance. If the RAC can’t repair your car, you’ll be taken to any destination you need to reach in the UK.
  • Rescue, Recovery & At Home. All the benefits of the Rescue & Recovery policy, plus protection within a quarter of a mile of your home.
  • Rescue, Recovery, At Home & Onward Travel. All the benefits of the above policies, plus a hire car, overnight accommodation or onward travel via taxi, train or plane.

For any of these policies, you can choose vehicle cover or personal cover. With personal cover, you’ll be covered in any vehicle, even as a passenger, whereas vehicle is specific to one car.

If you need to, you can add European cover to any of these policies.

Claims process

If your car’s broken down, call 0800 0155 755 and someone will come out to help you.

Managing your policy online

You can manage your policy online by clicking the “Log In” button at the top of the Aviva website.

Aviva customer reviews

Aviva’s breakdown service was mid-table in the results of Finder’s 2021 customer satisfaction survey. Comments included: “Good cover, reasonable price but renewal higher than cost of a new policy with them.” Another respondent said: “Breakdown cover is reasonable and works.” And one who gave top marks said: “We had a breakdown for the first time this year. They were there quicker than they said. Got everything working. Then…they followed us to make sure everything was okay. Very nice, well mannered man and brilliant job.” Aviva has attracted thousands of reviews on Trustpilot, across all its products. As at January 2021, its average rating was 1.8 out of 5.

Pros and cons

Pros

  • Available without buying Aviva car insurance
  • Four policies to choose from
  • Aviva has partnered with the RAC, which has a huge fleet of roadside assistance vans

Cons

  • Aviva scored 3.5 stars out of 5 in our satisfaction survey, so not top dog for service

Our verdict

Aviva offers a comprehensive breakdown service with the RAC. There are four policies to choose from, so you can easily pick the most suitable cover for your needs. Might be worth haggling at renewal time.

Get started by visiting Aviva’s website and sign up for a policy. If you have read this review and decided that Aviva breakdown cover is not for you, you can also compare other breakdown cover policies on the market.

Frequently asked questions

 

Breakdown cover ratings

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our customer satisfaction scores ("Customers say") are based on a survey of 1,733 customers carried out in December 2022.

Learn the details of our methodology and scoring.

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