15% off your first order
Refresh your wardrobe with this budget-friendly clothing retailer for women and men.
What can I buy at Zaful?
Zaful focuses on women’s fashion and accessories, but it also sells clothes for men. You can shop by what’s new, browse by category or check out what’s trending. Zaful offers regular and plus sizes, so ladies of all shapes and sizes can find something cute to wear from this retailer.
We like that you can read reviews of Zaful’s products directly on the site. However, since it’s an international shopping site, it can be hard to anticipate sizing and quality. Insight from other users makes the Zaful shopping experience even better.
The site has an especially great selection of dresses: From bodycons to maxis to kimono-style dresses, there’s a frock for nearly every occasion. Zaful also has an awesome variety of tops and even swimwear. There’s plenty to browse when shopping with Zaful.
How do I use my promo code?
- Shop the Zaful site to find the items you’d like to buy. When you find something you like, choose your size and add it to your bag.
- A box will appear in the corner of your screen. Select View Bag and Checkout to continue.
- Enter your promo code on this page. Type or paste your code into the box and select Apply.
Make sure your total is properly adjusted before you complete your order.
Why is my code not working?
If the site doesn’t accept your discount, your promo code could be expired, not available in your country or case-sensitive.
If you have questions about your promo code, contact Zaful directly.
Zaful sizing guide: What size do I need?
Women’s size guide
Men’s size guide
Is Zaful plus-size friendly?
Yes! Zaful offers plus sizes up to 5X, but its sizing runs a little smaller than typical American brands. A 5X is only equivalent to a US 22, so you may want to size up to avoid receiving an item that’s too small. Use this plus-size fit guide to help you choose the correct size for you:
|Zaful size||US size|
Shipping, delivery and payments
H0w can I get free delivery?
When you shop at Zaful, all orders over $49 ship for free with standard shipping. You’ll even get free express shipping if you spend $99 or more.
If you don’t spend enough to qualify for free shipping, Zaful still offers a low flat-rate shipping fee. Keep in mind that Zaful takes three to seven business days to prepare and pack its orders: This processing time is not included in the shipping time estimates.
|Standard shipping||6-8 business days||$3.99 or free with orders of $49 or more|
|Express shipping||3-7 business days||$9.99 or free with orders of $99 or more|
How can I track my order?
You receive a confirmation email once the order has shipped. It contains a tracking number you can easily click to follow your order. You can also log in and see your tracking information from within your Zaful account.
Pay for your Zaful order on its secure website using Visa, Mastercard, American Express or Discover. You can also pay via PayPal. Payments with wire transfer and Western Union are also accepted.
What is Zaful’s return policy?
Zaful accepts returns for 30 days after you’ve received your items. It provides a refund or an exchange for any items you aren’t satisfied with. Return shipping is the responsibility of the customer unless Zaful has made an error or sent a defective item.
Are Zaful returns free?
No. Zaful expects customers to pay for their own return shipping, unless an error is made or you receive a defective item. You can arrange your own shipping or use the prepaid label, but be aware that a fee is deducted from your refund for using Zaful’s pre-addressed shipping label.
Can I exchange for a different color or size?
Yes. However, you will be responsible for the cost of return shipping and the cost of shipping your new item. Contact customer service for more info.
How do I return items to Zaful?
All returns must be authorized through Zaful customer service in order to qualify for a refund. Please contact Zaful customer service through its site for next steps to your return. Zaful needs three to six business days to process your return. After that, refunds can take up to two weeks to show in your account.
When’s the next Zaful sale?
Zaful offers a variety of sales, including a blowout sale for its birthday in June. You’ll also save 10% off your first order when you sign up for its email list. You can browse the Sale section on Zaful to find even more deals, with some items discounted to under $1.99.
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What sets this brand apart?
Zaful stands out from the crowd for its super-low prices. With items under $1.99 available in the Sale section, you’ll be hard pressed to find a better deal anywhere. We also appreciate that Zaful offers a selection of men’s clothes, since many fast-fashion sites cater only to women. Free shipping with orders of $49 or more or free express shipping with orders of $99 or more are also great perks of shopping with Zaful.
What do people really say about Zaful?
Online reviewers caution shoppers not to order from Zaful if you want your items fast: The site’s shipping is notoriously slow. Customers comment that although the quality isn’t the best, they were still pleased with their new clothes considering the low prices. Shoppers reported that the items they received looked like the items pictured on the Zaful site, although the colors didn’t match exactly. Some unhappy customers also noted that the Zaful return shipping charges were so high it wasn’t worth it to send their items back.
How can I contact customer support?
There are a few ways to get in touch with Zaful’s customer service team, which has representatives available in English, Spanish and a variety of other languages:
- By phone. Call 888-830-0888 to speak to a customer service rep directly.
- By live chat. Go to the Zaful website and select Customer Care in the upper left-hand corner. Choose the issue you need help with, then click Live Chat. A rep will be available to chat with you 24/7.
- By email. Go to the Zaful site and select Customer Care in the upper left-hand corner. Choose the issue you need help with, then click Submit a Ticket. Zaful will get back to you within 24 hours.
- By Facebook Messenger. Go to the Zaful site and choose Customer Care in the upper left-hand corner. Choose the issue you need help with, then choose Facebook Messenger. You can chat with a rep on the go — anytime, anywhere.
Why should I shop at Zaful?
Consider the good, the bad and the ugly before deciding on Zaful.
- Trendy clothes at cheap prices. These rock-bottom prices are hard to beat.
- Free shipping. As long as you spend $49, shipping is free. If you spend $99, express shipping is free.
- Range of sizes. Zaful offers plus sizes up to 5X.
- Not the best quality. Even among fast-fashion companies, Zaful styles aren’t top of the line.
- Complicated returns. Customers complained that returns were complex and difficult, and expensive.
You can score some great styles on a budget by shopping at Zaful, but shop smart. Read customer reviews on the site and be aware of sizing issues before you buy.
Don’t expect to receive high-quality clothing when shopping on a website like Zaful, but prices are much lower than other sites, so you get what you pay for. Take advantage of perks like free shipping to help you keep costs even lower.
Frequently asked questions
Does Zaful run small?
Yes, Zaful sizes tend to be smaller than their American equivalents. We recommend checking out the sizing chart before you order and considering going up a size.
Does Zaful have a physical store?
No, the business is based online.
Will I have to pay customs charges?
All Zaful orders are delivered duty unpaid, so you may be responsible for the cost of customs charges and other taxes.
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