Welcome to the Finder Business Cards Customer Satisfaction Awards 2024
If you’re considering whether to apply for a business credit card or charge card from a particular provider, get the opinion of the people who matter most: their customers.
We asked customers of some of the main business card providers in the UK about their experience of the cards they use to help manage their business’s finances.
The winners
Our awards are designed to find the providers that really care about their customers. We selected our winning and highly commended companies based on 2 factors: overall customer satisfaction score (star rating) and recommendation score (whether a customer would recommend their card provider to a friend). You can read more on our methodology below.
Here are the winners of the Finder Business Cards Customer Satisfaction Awards 2024:
Business Cards Customer Satisfaction Winner
Allied Irish Bank (GB)
Allied Irish Bank (GB) takes the top spot in this year’s awards, with an overall satisfaction score of 4.6 out of 5 stars. In our survey, 97% of its business card customers would recommend the provider to a friend.
Read our review of Allied Irish Bank (GB) business cards
Business Cards Customer Satisfaction Highly Commended
American Express
American Express is once again recognised in the Finder Business Cards Customer Satisfaction Awards. It was our winner in 2023 and this year it comes a close second to Allied Irish Bank (GB), with an overall customer satifaction score of 4.4 out of 5 stars and a recommendation score of 100%.
Read our review of American Express business cards
Our customer satisfaction league table 2024
| Card issuer | Logo | Overall satisfaction | Would recommend | Review | Link |
|---|---|---|---|---|---|
| Allied Irish Bank (GB) |  | ★★★★★ | 97% | Allied Irish Bank (GB) was the winner in this year’s awards, scoring 4.6 out of 5 stars for overall customer satisfaction and receiving a recommendation score of 97%. Allied Irish Bank offers both standard and premium business cards, the latter of which come with extra customer benefits such as travel perks. | See the range |
| American Express |  | ★★★★★ | 100% | American Express was highly commended in this year’s awards with an overall customer satisfaction score of 4.4 out of 5 stars and a recommendation score of 100%. It offers a range of business credit and charge cards, helping customers manage their company’s cash flow, often while earning exclusive card rewards. | See the range |
| Lloyds Bank |  | ★★★★★ | 97% | Lloyds Bank offers a business credit card with relatively low interest rates and flexible repayment options. It received an overall satisfaction score of 4.4 out of 5 stars and a recommendation score of 97% from its customer in our survey. | Read our review |
| Bank of Scotland |  | ★★★★★ | 97% | Bank of Scotland’s business credit card offers a credit limit of up to £10,000 and you can get up to 20 additional cards for your employees (subject to an annual fee per card). The provider scored 4.3 out of 5 stars for overall customer satisfaction. | Read our review |
| Santander |  | ★★★★★ | 94% | Santander offers a flexible business cashback credit card with a reasonable annual fee. It received an overall satisfaction score of 4.2 out of 5 stars from its customers in our survey. | Read our review |
| Barclaycard |  | ★★★★★ | 92% | Barclaycard offers business credit cards to suit a range of business needs, with a variety of benefits and perks. It scored 4.2 out of 5 stars, with its customers in our survey praising the brand’s customer service. | See the range |
| HSBC |  | ★★★★★ | 95% | One of the world’s largest banks, HSBC offers a competitive interest-free period and purchase rate with its business credit card. Barclays received an overall business card customer satisfaction score of 4.1 out of 5 stars. | Read our review |
| Allstar |  | ★★★★★ | 93% | Allstar offers a business credit card as an all-in-one card, combining a regular business credit card with a fuel card. The provider scored 4.1 out of 5 stars for overall customer satisfaction. | Read our review | Capital on Tap |  | ★★★★★ | 90% | Capital on Tap offers a versatile everyday credit card, with the opportunity to earn rewards. Its customers in our survey gave the brand 4 out of 5 stars for overall satisfaction, citing the card’s ease of use. | See the range |
| Royal Bank of Scotland |  | ★★★★★ | 94% | Royal Bank of Scotland offers its business banking customers a straightforward credit card with a competitive purchase rate. It scored 3.9 out of 5 stars for overall customer satisfaction. | Read our review |
| NatWest |  | ★★★★★ | 92% | NatWest’s range of credit cards for its existing business customers come with a variety of features and benefits. Its business card customers in our survey scored NatWest 3.9 out of 5 stars for overall satisfaction. | See the range |
| Juni |  | ★★★★★ | 71% | Juni’s charge card offers 1% cashback on eligible spend and helps you keep track of your ad spend. Juni rounds out our customer satisfaction league table this year, with a score of 3.4 out of 5 stars. | Read our review |
Customer satisfaction ratings methodology
In December 2023, we ran a customer satisfaction survey about business cards. We polled 400 business card customers who gave us their opinion on their business card provider.
The survey asked respondents how satisfied they were with their business card provider on a scale of 1 to 5, and whether they would recommend that brand to a friend. We converted the responses into overall customer satisfaction star ratings and used those results to determine the winner of our award. If there was a draw in terms of star ratings, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
You can get a full breakdown of our ratings methodology for cards here.
Business card ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score (“You say”) is based on a survey of 400 customers carried out in December 2023.
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