Customer rating
★★★★★
Satisfaction survey
Get help from a 24-hour helpline or the e-Rescue app
Customers on Trustpilot complain of price hikes on renewal
AXA breakdown cover review
Discover the main benefits of AXA breakdown cover and choose from a wide range of policy options.
AXA is an international insurance firm that offers breakdown cover, among other products. In this guide, we look at the main benefits of AXA’s breakdown policy and the pros and cons of the cover.
What types of policies are on offer?
- AXA Local. If your vehicle breaks down more than a mile from your home, AXA experts will repair it at the roadside. If it can’t be repaired, you and up to six passengers will be transported to any destination within 20 miles.
- AXA Nationwide. All the benefits of AXA Local, but recovery is available to any address in the UK (however far it is from where you broke down). You’ll also be provided a hire vehicle or overnight accommodation if necessary.
- AXA Nationwide and Homestart. All the benefits of AXA Nationwide, plus you’ll also be covered within a mile of your home.
- AXA European. All the benefits of AXA Nationwide and Homestart, plus recovery across most of Europe.
Cover limits
If your car breaks down, AXA experts will come to repair it. If they can’t, you will be transported to your destination, or within 20 miles of it depending on the limits on your policy. With the two most expensive policies, you’ll be offered a hire vehicle or overnight accommodation if you need it.
All policies grant you cover for lost keys and misfuelling, plus your caravan or trailer. You can choose to add personal cover, which will protect you in any car you’re insured to drive.
Claims process
If you need help, call 0800 197 1121 for assistance. Alternatively, use the free e-Rescue tool. Either way, you’ll need to provide details of your vehicle, where it is and what you think might be wrong with it.
Managing your policy online
To manage your policy online, click the “Log In” button at the top of the AXA website.
Customer reviews
AXA has received over 4,000 reviews on Trustpilot. At the time of writing, it had an average rating of 4.1 out of 5.
Benefits of AXA breakdown insurance
- Four policies to choose from
- All policies cover you for misfuelling, lost keys, caravans and trailers
- Get help from a 24-hour helpline or the e-Rescue app
Cons
- Some customers on Trustpilot complain of premium hikes on renewal and administration fees
Our verdict
AXA offers an impressive level of protection with its breakdown cover policy. With four policies available to choose from, you can find the level of cover necessary for you.
Get started by visiting AXA’s website and sign up for a policy. If you have read this review and decided that AXA breakdown cover is not for you, you can also compare other breakdown cover policies on the market.
Frequently asked questions
Breakdown cover ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction scores ("Customers say") are based on a survey of 1,733 customers carried out in December 2022.
Learn the details of our methodology and scoring.
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