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Mountain America Credit Union mortgage review

Choose from a variety of loan options, but only if you qualify for membership.

Mountain America Credit Union (MACU) is a regional lender offering a surprisingly large set of mortgage products to its limited membership. Borrowers looking to build their own house now or in the future may find great options with this lender — but it’s only licensed in a handful of states.


Loan products offeredConventional, Jumbo, FHA, VA, USDA, Home Equity loans, Reverse, Refinance
Minimum credit scoreNo information available, but most conventional mortgages require a minimum 620 FICO score
Minimum down payment (Conventional)5%
State availabilityOnly available in: AZ, ID, MT, NM, NV, UT
NMLS #462815

Mountain America Credit Union requirements

To apply for a mortgage, you must be a MACU member, which means meeting one of the following criteria.

  • A resident of Salt Lake, Duchesne, Wasatch or Uintah counties in Utah
  • A family member or household resident of a MACU member
  • An employee or volunteer of one of the affiliated employer groups

Your loan requirements will vary depending on the loan you choose, but eligibility for a loan is typically based on your credit history, debt-to-income (DTI) ratio and loan-to-value (LTV) ratio.


You’ll want to have the following information available before you start your application.

  • Two years of W-2 and tax return forms
  • Your most recent two pay stubs
  • Bank and other asset statements
  • Your ID and proof of residency
  • Funding documentation for your down payment
  • Alimony, child support or divorce documentation, if applicable
  • Signed purchase agreement

Costs and fees

MACU doesn’t charge closing costs on its mini mortgage loans below $250,000. For all other loans, expect to pay the following fees.

  • Origination and underwriting fees
  • Appraisal fees
  • Title fees
  • Interest points
  • State and local taxes
  • Insurance and association fees

How to apply for a mortgage with Mountain America Credit Union

Make an appointment with a loan officer at your nearest MACU branch when you’re ready to apply, or follow these steps to start your application online.

  1. Navigate to the MACU Mortgage page and select Apply Now.
  2. Sign in to your MACU account or choose to start a guest account.
  3. Select Continue to create an account, then follow the prompts to fill out your profile with employment, asset and demographic information.
  4. Review your information and hit Submit.
  5. Upload the documents required to verify the information you entered.

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

Name Product Loan products offered State availability Min. credit score
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
Streamline your mortgage from quote to final payment — all from your computer or phone.
(NMLS #1168)
Conventional, Jumbo, FHA, VA, USDA, Refinance
Not available in: NY
Great customer reviews and customized rate quotes in three minutes with no SSN needed.
(NMLS #1121636)
Conventional, Home equity, Refinance
Not available in: HI, MO, NM, NY
No hidden fees, multiple loan terms, and member discounts available.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
Veterans United stands out from other lenders for its focus on serving the military community.
(NMLS #330511)
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
Online preapproval in minutes and no origination fees with this direct lender.

Compare up to 4 providers

Other mortgage products offered by Mountain America Credit Union

MACU also offers some specialized loans:

  • First-time home buyer loan. This loan has no income limitations or private mortgage insurance (PMI) requirements, and you may only need a $1,000 down payment.
  • Mortgage refinance. Borrow up to 95% of your home’s value to change the term of your loan or refinance 80% for a cash-out refinance.
  • Mini mortgage loans. This loan allows you to refinance when your balance decreases to get a shorter term and save interest. If you’re financing under $250,000, you don’t have to pay closing costs.
  • Construction loans. MACU offers both one- and two-step closings on its construction loans, allowing you to lock in a rate early or wait for a better rate once the home is built.
  • Lot and land loans. Finance up to 85% on a land-only loan if you’re not yet ready to build.
  • Home equity products. MACU offers home equity loans and lines of credit (HELOC) with no closing costs or fees on financing of $250,000 or less.

How Mountain America Credit Union’s mortgage products compare to other lenders

Whether you’re looking for a conventional loan, a government-backed program or financing for a construction project, MACU’s mortgage products have you covered. The credit union offers a wide range of loan options, but only to its limited membership.

MACU is running a special promotion offering a free appraisal and $500 cash back on new purchases and new construction loans. The cash back is deposited into your MACU savings account at closing and is valid for borrowers who apply for a loan until July 31, 2021.

Mountain America Credit Union reviews and complaints

Mountain America is accredited with the Better Business Bureau (BBB) and has an A+ rating as of August 2021 for resolving 43 customer complaints over the past three years. There are only 17 customer reviews, and the credit union scores a 1.47 out of 5. Trustpilot only has six customer reviews for MACU, and the lender has earned a TrustScore of 3.1 out of 5 stars.

Customers praise the bank for its lower fees and ease of use, while others complain of inadequately trained customer service.

Pros and cons of Mountain America Credit Union


  • Wide selection of mortgage products. MACU’s variety of loan options gives you a lot to choose from, whether you’re a first-time homebuyer or looking for a reverse mortgage and many other options in between.
  • Special promotions. This lender’s promotion can help save money on your closing costs and put some money back in your pocket.
  • Many construction options. If you’d rather build your own home, MACU can help finance the project, from financing the lot through construction to establishing your permanent mortgage.


  • Membership required. You must live within an eligible county in Utah or work for one of MACU’s business partners to become a member.
  • Limited physical branches. This lender is part of a co-op but only has 95 MACU branches in six states.

What is Mountain America Credit Union?

Founded in the 1930s, Mountain America is a member-owned, not-for-profit credit union that mainly serves the Intermountain West states: Arizona, Idaho, Montana, Nevada, New Mexico and Utah. The lender has 950,000 members as of November 2020, making it the 13th-largest credit union in the US.

To be eligible for membership, you must live in a select county of Utah or work for one of over 3,800 companies, including Dominion Energy, L-3 Communications, Novell and Smith’s Food and Drug, or work for Salt Lake County or the State of Utah.

Review by

Heather Petty is a personal finance writer at Finder specializing in home loans, banking and insurance. After falling victim to a disreputable mortgage broker when buying her first home, she’s on a mission to help readers avoid similar experiences when managing their own finances. A self-proclaimed word nerd, her writing has been featured on MSN, and, among others. Heather previously worked as a technical writer and editor for the casino systems industry and is an internationally published young adult mystery author. She holds a bachelor’s degree in English with a minor in journalism from the University of Nevada, Reno.

Expert review

Mountain America’s wide variety of mortgage products makes it a great choice for borrowers looking to explore their loan options. And its home equity, refinance and reverse mortgage products make the credit union attractive to those who are looking for a long-term relationship with their lender.

But its products are only available to a six-state area, and then only if you are eligible for its limited membership pool. And if having a physical location near you is a priority, you may consider shopping around for another lender.

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