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KeyBank personal loans review

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Borrow up to $50,000 with both secured and unsecured options.’s rating: 4/ 5.0


  • Best for current account holders looking for high amounts and long terms.
  • Pick something else if you don’t live in an eligible state.


Max. Loan Amount

7.84% to 18.24%



Product NameKeyBank personal loans
Min. Loan Amount$5,000
Max. Loan Amount$50,000
APR7.84% to 18.24%
Interest Rate TypeFixed
Loan Term1 to 7 years

Expert review

Kellye Guinan

Review by

Kellye Guinan is a writer and editor with Finder and has years of experience in academic writing and research. Between her passion for books and her love of language, she works on creating stories and volunteering her time on worthy causes. She lives in the woods and likes to find new bug friends in between reading just a little too much nonfiction.

Expert review

KeyBank personal loans are ideal if you’re a current account holder and unsure whether you want an unsecured or secured loan — it offers both. You can borrow up to $50,000 with terms as long as seven years — on the higher end compared to other lenders.

But KeyBank only works with residents of 15 states, so you’ll need to look elsewhere if yours doesn’t make the list. If you want to borrow more than $50,000, you may be able to — but not without making an appointment and going into a branch.

Not sold on KeyBank? Compare some of your other options below.

How much will this loan cost me?

KeyBank personal loans come with rates from 7.84% to 18.24% APR with no origination fees. You can borrow between $5,000 and $50,000 online — any loan over that amount requires an in-person visit and may come with different rates and terms.

You can take between one and seven years to repay the loan, with longer terms available on lower loan amounts. Use the calculator below to see how much a KeyBank personal loan might cost you, depending on your loan type.

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How does it work?

Generally, lower rates and larger loan amounts are available to borrowers with near-perfect credit, and a low debt-to-income ratio. However, it depends on several other factors.

  • State. Connecticut and Massachusetts residents can qualify for the lowest rates, while Pennsylvania residents pay the highest rates.
  • Loan amounts. Loans from $5,000 to $9,999.99 come with the higher rates than larger amounts.
  • Loan term. Loans with terms over 60 months get an additional 0.25% added on to interest.

You can see which rates and terms are available to you by visiting the rates and fees page on the KeyBank website and entering your ZIP code. Secured loans may have different rates and terms — which are likely more favorable.

What do I need to qualify?

While KeyBank doesn’t list a credit score range or minimum income for its personal loan applicants, you’ll still need to meet the following requirements:

  • Have a KeyBank checking or savings account.
  • Reside in a state serviced by KeyBank.
  • Be at least 18 years old.

Where does KeyBank offer loans?

KeyBank offer personal loans to residents of the following states:

  • Alaska
  • Colorado
  • Connecticut
  • Idaho
  • Indiana
  • Massachusetts
  • Maine
  • Michigan
  • New York
  • Ohio
  • Oregon
  • Pennsylvania
  • Utah
  • Vermont
  • Washington

What information do I need to apply?

When you’re ready to apply, make sure you have these pieces of information close at hand:

  • Social Security number or TIN
  • List of debts
  • Proof of income
  • Proof of assets

Pros and cons

Weigh these benefits and drawbacks before you decide to apply for a KeyBank personal loan.


  • Borrow up to $50,000 without visiting a branch
  • No origination fee
  • Loan terms up to seven years
  • 0.25% autopay discount


  • Need an appointment for loans larger than $50,000 and secured loans
  • Must have a KeyBank checking or savings account
  • Higher rates for longer terms and lower loan amounts

See other personal loan options

Data indicated here is updated regularly
Name Product Filter Values APR Min. Credit Score Max. Loan Amount
Credible personal loans
4.99% to 35.99%
Fair to excellent credit
Get personalized rates in minutes and then choose an offer from a selection of top online lenders.
SoFi personal loans
5.99% to 18.53%
A highly-rated lender with competitive rates, high loan amounts and no fees.
Upstart personal loans
8.69% to 35.99%
580 or 600 depending on state of residence
This service looks beyond your credit score to get you a competitive-rate personal loan.
LendingTree personal loans
Starting from 3.99%
Good to excellent credit
Receive up to five loan offers in just minutes through LendingTree's simple online form.
NetCredit personal loans
34% to 155%
No minimum
Check eligibility in minutes and get a personalized quote without affecting your credit score.

Compare up to 4 providers

Is KeyBank legit?

Yes, KeyBank is a legitimate bank. It’s a member of the FDIC, which means that it must meet federal standards and regulations as a bank and lender. It also recently bought online lender Laurel Road, which was formerly the online lending arm of Darien Rowayton Bank.

It also takes measures to keep your personal information safe. It uses SSL encryption to protect any information you send through its website, a Cyber Defense Center to stay on top of the latest online threats and has a Fraud Prevention Services group.

Does KeyBank get good customer reviews?

BBB accreditedYes
BBB ratingA+
BBB customer reviews1.1 out of 5 stars, based on 97 customer reviews
Trustpilot score2.7 out of 5 stars, based on 7 customer reviews
Customer reviews verified as of06 May 2020

No, KeyBank gets mostly negative customer reviews. But with so few online, this doesn’t necessarily mean you’ll have a bad customer experience. Most complaints involve negative experiences with customer service and not related to loans. A few people were also were denied for a loan after spending over a week on the application.

How do I apply?

You can apply for an unsecured loan completely online. Follow these steps to get started:

  1. Visit the KeyBank website and click Products. Select Loans & mortgages, and then click Compare personal loans & lines of credit.
  2. Under KeyBank unsecured personal loan hit Apply now to start the application process.
  3. Log in with your current account information or start a new application.
  4. Fill out the form with your personal and employment information.
  5. If applying with a coapplicant, provide their information.
  6. Submit your application for processing.

To apply for a secured loan, follow the first step and select Schedule an appointment.

What happens after I apply?

After you apply, KeyBank will process your application and return to you with an approval decision. You may be able to receive your funds the same day you apply if you meet certain criteria, including finalizing the loan before 2 p.m. ET. But it could take as long as a few weeks.

How do repayments work with KeyBank?

Both secured and unsecured loans from KeyBank have fixed monthly payments that stay the same throughout the life of your loan. Consider signing up for automatic payments to score a 0.25% discount off your interest rate. And pay it off early, if you can. While KeyBank used to charge a $150 prepayment penalty during the first 18 months, that’s no longer the case.

Call 800-539-2968 to speak with a KeyBank customer service representative if you have any questions or concerns.

See how KeyBank stacks up to other lenders with our guide to personal loans.

Frequently asked questions

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Personal loan ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

We analyze top personal loan providers and rate them one to five stars based on factors that are most important to you. These factors include: rates and fees, customer reviews, loan amounts, loan processing and borrower experience.

Read the full methodology of how we rate personal loan providers.

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  1. Default Gravatar
    July 8, 2019

    How do I get a loan with my insurance company document?

    • Avatarfinder Customer Care
      July 8, 2019

      Hi Dave,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      Lenders accept many forms of collateral and this may include insurance policies. However, in most cases, you can only borrow against permanent or whole life insurance policy.

      Using your insurance policy could increase your chance of getting approved for a loan application. However, if you intend to apply for a loan from KeyBank, they don’t require you to use a collateral. You may also speak with them directly to obtain more information about their loans.

      If you are in the process of getting a loan, please make sure that you’ve read the relevant T&Cs or PDS of the loan products before making a decision. Moreover, check the eligibility requirements as well and consider whether the product is right for you.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!


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