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The popular American department store chain and online retailer JCPenney carries a range of affordable clothing, accessories, jewelry and home furnishings for the whole family.
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How do I use my coupon code?
Why is my code not working?
If the site doesn’t accept your discount, your promo code could be expired, not available in your country or case-sensitive. If you have questions about your promo code, contact JCPenney directly.
Why should I shop at JCPenney?
- Large selection. Spruce up your wardrobe or home with clothes, shoes, watches, bedding and more.
- Wedding and baby registries. Register for your big day or new arrival, or shop gifts for your loved ones .
- Portrait services. Many locations offer professional photography sessions that you can schedule online.
- Rewards program. Earn JCPenney Rewards points for every dollar you spend online.
- Limited free shipping. You must spend at least $99 to avoid delivery fees.
- Midrange fashion. You won’t find many high-end or designer labels among the virtual racks.
What can I buy at JCPenney?
- Clothing. Shop tops, bottoms and footwear for the whole family, including special selections for babies, kids, juniors and maternity.
- Accessories. Liven up your wardrobe with a wide selection of jewelry, watches, bags, hats, belts and more.
- Beauty. JCPenney offers Sephora beauty collections online and in stores. Select stores include salons, and you can schedule appointments online.
- Home goods. Find everything from bedding and bathroom essentials to furniture, mattresses, small appliances and trendy home decor.
Brands you can purchase from JCPenney
This department carries popular and private clothing labels as well as home goods and beauty brands like:
- Alfred Dunner
- Dolce & Gabbana
- Eddie Bauer
- Fenty Beauty
- Kat Von D
- Laura Ashley
- Liz Claiborne
- Too Faced
Does JCPenney offer student discounts?
No. But many other retail favorites offer discounts for students looking to save on goods for their closets, dorm rooms and more.Back to top
JCPenney sizing guide: What size do I need?
JCPenney offers an impressive size range, including special sizes for babies, juniors, petite, plus, big and tall and maternity. Many women’s and men’s clothes go up to a 5X.
View specific sizing information from the product page of the item you’re looking at online.
JCPenney offers four shipping options, with discounts on orders of $99 or more.
|Shipping option||Cost||Delivery speed|
|Standard||$8.95 or free for orders of $99 or more||3–5 business days|
|Premium||$9.95 or $4.95 for orders of $99 or more||3 business days|
|Two-day express||$15–$35, depending on purchase amount||2 business days|
|One-day express||$25–$45, depending on purchase amount||1 business day|
JCPenney.com offers free in-store delivery for most online orders of $49 or more. Items ship in four to seven business days for pickup up at your nearest JCPenney location.
Where does JCPenney ship from?
JCPenney ships from within the US. The company partners with Borderfree to ship items internationally.
How can I track my order?
After your JCP order ships, you’ll receive a shipping confirmation email containing your tracking link. Click the link to track the progress of your order.
Pay for your JCPenney order securely online with Discover, Visa, Mastercard or American Express. PayPal is available to US customers for an additional layer of security and convenience.
You may also pay using your JCPenney credit card or gift card.
What is JCPenney’s return policy?
Policies for each JCPenney department varies, so check the return terms printed on your receipt or online for specific information. Generally, you can return most items with a receipt for an exchange or a refund of the purchase price issued in the original method of payment.
Items returned without a receipt are eligible for an exchange or return at the lowest selling price within the past 45 days, issued as a merchandise return voucher.
When returning an item with a gift receipt, you receive the purchase amount in the form of a JCPenney gift card.
Can I exchange for a different color or size?
Yes, on most items. Complete the appropriate form included on the invoice packed with your original order to request an exchange.
Are JCPenney returns free?
No. You’re responsible for paying the cost of return postage. Avoid the return fee by returning your items to your local JCPenney store.
How do I return items to JCPenney?
Return your items to your local JCPenney store, or repackage and mail them to one of three returns centers in the US.
If you’ve since lost the original invoice, include your invoice or your name, address, phone number and date of purchase with your return to the nearest center near you:
10500 Lackman Road
Lenexa, KS 66250-0001
11111 Stead Boulevard
Reno, NV 89506-1500
5555 Scarborough Boulevard
Columbus, OH 43232-4730
What sets JCPenney apart?
JCPenney is among the only American department stores that focus on a more affordable demographic, planning its stores for the average American. Folks who don’t like spending $100 or more on one shirt will appreciate JCPenney’s practical and down-to-earth collections.
In select stores, you can shop for a cute addition to your closet, browse top makeup collections and get a haircut in the latest styles — all under one roof.
What do people really say about JCPenney?
Online reviews praise JCPenney for its low prices and wide selection. Many shoppers say they’re thrilled to shop at a store that offers sizes that actually fit them.
However, some customers say they’ve received poor customer service or didn’t receive timely store credit on returned items.
What is JCPenney’s history?
Founded in 1902 by James Cash Penney and William Henry McManus, JCPenney is a chain of department stores throughout the continental United States, Alaska and Puerto Rico. It also operates a comprehensive retail site internationally.
In business for more than 100 years, the retailer has weathered the Great Depression and multiple recessions, adapting its business strategy to trends in the market. For example, JCPenney has since relaunched its appliance brand after recognizing that millennials are starting to purchase their own homes.
How can I contact customer support?
Call JCPenney toll-free at 800-322-1189 for immediate support or email for help using a secure form on its website. Expect to receive a response by email in one to three business days.
What about social media?
JCPenney has kept up with the times, making it easy to find the department store on all your favorite social media platforms. Its Facebook page has nearly 5.5 million likes — a pretty impressive following. Its Instagram also boasts more than 500,000 followers.
When’s the next sale?
JCPenney offers great sales year-round and along the holiday circuit — from Black Friday to Easter. During these sales events, you can save big on all the season’s hottest items.
No matter the time of year, you’ll find deals on the JCPenney website. Click the Coupons tab to find promo codes and discounts. Find deep discounts in JCPenney’s Red Zone, where everything is discounted 50% to 70% off. Sort by items under $50, under $25 and even under $10 or $5 for easier shopping.
You can also use JCPenney Rewards to earn points to redeem toward future purchases.
JCPenney offers a huge selection of sizes and styles bound to fit any budget. However, it isn’t a designer store, which means you’ll likely need to look elsewhere for luxury goods.
Frequently asked questions
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