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Graze

Graze offers regular deliveries of 100 pre-portioned treats selected just for you. And the best part? Graze keeps its snack selections fresh by asking for input from its grazers — so you could have a hand in helping to shape the future of healthy snacking!

What can I buy at Graze?

You can buy snacks at Graze — portion-controlled, nutritious snacks. Perfect for someone who wants to snack on something other than potato chips and cookies.

The Graze kitchen sends out new flavors all the time and roughly organizes its noshes into categories like sweet, savory, nuts and seeds, fruit, bakery and more. From mini protein balls to superfood bites, Graze offers a hundred different varieties.

If you fall in love with a treat in your subscription box, you’re welcome to order them à la carte from $8.99 to $19.99 a serving.

Shipping, delivery and payments

Can I get free delivery?

Delivery of your Graze box is “free” — meaning that shipping is bundled in the cost of your subscription.

If you’re ordering à la carte snacks, you can choose from standard or premium shipping. All orders totaling $20 or more ship for free.

Shipping costs

Orders under $20 ship standard for $4.25. Premium shipping costs vary based on the contents of your cart, so you’ll have to view your shipping options at checkout to see what this might cost you.

Note that standard shipping is not available for Alaska and Hawaii, so you’ll be on the hook for premium shipping costs if your order is under $20.

How can I track my order?

Subscriptions boxes are sent the same time every week, so you should always expect your box around the same time each month. If your box hasn’t arrived yet and you think it should have, contact Graze customer support.

For other orders, sign into your Graze account and click on your Shop orders page. There, you should find the tracking information you need. If you don’t have a Graze account, send an email to shop.us@graze.com with your order number to receive tracking information.

Payment options

When you subscribe with Graze, you agree to a recurring payment on your credit or debit card charged automatically for each box sent.

You can skip weeks or cancel at any time. But be aware of Graze’s cutoff — if you cancel an order after the cutoff, you’re charged regardless and will be sent your scheduled box.

For subscription boxes, Graze accepts:

  • Visa
  • MasterCard
  • Discover
  • Diner’s Club
  • American Express

To pay for shop orders, you can also use PayPal.

What is Graze’s refund/cancellation policy?

Graze does not issue refunds for any of its boxes. However, you can choose to cancel your subscription at any time, as long as its cutoff time has not passed. Any boxes in your orders that are marked as “being prepared” have passed this cutoff time and will be shipped, even if you cancel your order. All subsequent boxes will be cancelled, and you will no longer be charged.

To cancel your subscription:

  1. Log into your Graze account and go to the Your orders page.
  2. Click My subscription, then click Manage recurring order.
  3. Click the More options button, then choose Cancel this order.
  4. Continue clicking through any subsequent options until you see a confirmation page that your order has been successfully cancelled.

Can I exchange my box?

No, your box/items in your box cannot be exchanged or returned.

When’s the next sale?

Graze typically offers a free first box to new members, so look out for this promotion when you sign up. You might be charged a $1 shipping fee for this free box, though.

What sets this brand apart?

Graze is part of the wave of subscription boxes that are now available for home delivery, but this one’s focused on healthy snacks. Not only is Graze is all about healthy eating, it’s also very much into being environmentally conscious. Each box is customized to your personal snacking preferences and includes a selection of eight nutritionist-approved treats nestled in environmentally-friendly packaging. Plus, you’ll find a blog chock-full of nutritious eating tips and recipes, all available at your fingertips free of charge.

What do people really say about this brand?

Customers seem to agree the snacks and online services are convenient and tasty. But some complain about portions that are small for the price and wonder if they’re getting their money’s worth.

What is Graze’s history?

Graze was the idea of seven friends in the UK who were tired of their limited healthy snack options. In 2008, the company mailed out its first boxes — by hand, one-by-one. But the idea soon took off and the company was able to ditch the hand-mailing and open up a headquarters in the U.S. in 2013. A few years later, Graze opened a couple snack stores in the UK, with plans to do the same in the U.S. soon!

How can I contact customer support?

Graze doesn’t currently offer phone support, but you can send an email to hi@graze.com, or fill out its online contact form.

What about social media?

Find Graze on Facebook, Twitter, Instagram, Pinterest and Tumblr. You’ll find some cool healthy eating tips across these pages, like what to eat before a race and how to get yourself going in the morning. If you’re in the mood for a healthy recipe you can try yourself, don’t miss Graze’s Pinterest page. You’ll find all kinds of yummy-looking recipes there, including vegan and vegetarian options.

Unfortunately, you can’t send a private message through Facebook, so if you want to contact the customer service team, your best bet is to shoot them an email at hi@graze.com.

Why should I shop at Graze?

Pros

  • Commitment to nutrition. Graze portion-controlled snack packs contain no artificial colors, flavors, preservatives, genetically modified ingredients, high-fructose corn syrup or trans fats.
  • Delivery within a week. You specify your preferences and how often you’d like your delivery, and Graze sends a mix from more than 100 tasty treats.
  • Cancel anytime. There’s no commitment, and online changes are easy.

Cons

  • Limited customer service. Subscribers complain that it’s nearly impossible to get in touch with a Graze representative.
  • Portions can be small. For the cost per Graze box, you may find the portions underwhelming. Consult your snacking budget (and belly!) before subscribing.
  • You must cancel before the cutoff. If you miss your window for canceling or skipping an order, Graze maintains the right to charge you.

Bottom line

If your lifestyle keeps you from healthy snacking, let Graze fill the gap with quality, portioned snacks.

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