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U.S. Bank vs. Chase Bank mortgages
How do the mortgage services of these two big banks compare?
How do U.S. Bank and Chase Bank compare?
- Choose this lender if you want branches for in-person help
- Watch out for poor customer service
- A good option for existing customers who want to all of their accounts at one bank
- Choose this lender for great in-person help at branches in 22 states
- Watch out for frustrating customer service online and over the phone
- A good option for borrowers who want a mortgage from a well-known bank.
Loans offered
- Purchase
- Refinance
- Jumbo
- Home Equity
- FHA
- VA
- USDA
- Purchase
- Refinance
- Jumbo
- Home Equity
- FHA
- VA
- USDA
Neither of these seems the right fit?
Minimum credit score
Conventional: 620
Conventional: 620
States available
Available in all states
Available in all states
Pros
- Wide range of home loans
- Award-winning bank
- Online prequalification
- Flexible application process
- Online tracking
- Other banking products
- Member discounts
Cons
- Fees
- Multiple fees
- Requires fair to excellent credit
- Limited branches for in-person service
Customer reviews
The handful of reviews for U.S. Bank on TrustPilot are all over the place, from some calling it a "scam" to others giving the lender 5 stars, praising its "fantastic help." U.S. Bank is accredited with the BBB and gets a B+ rating from the organization. However, you'll find plenty of 1 star reviews from customers.
Chase Bank has a B+ rating with the Better Business Bureau, where it receives 1/5 stars from customers as of September 2019. It gets just slightly better marks on Trustpilot, where it gets 1.7/5 stars. But those reviews are for the bank as a whole, and not necessarily its mortgage products.
Happy customers praise the app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting ahold of someone, being passed around on the phone or just never getting the help they need.
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