How do U.S. Bank and Chase Bank compare?
- Choose this lender if you want branches for in-person help
- Watch out for poor customer service
- A good option for existing customers who want to all of their accounts at one bank
- Choose this lender for great in-person help at branches in 22 states
- Watch out for frustrating customer service online and over the phone
- A good option for borrowers who want a mortgage from a well-known bank.
Neither of these seems the right fit?
- Wide range of home loans
- Award-winning bank
- Online prequalification
- Flexible application process
- Online tracking
- Other banking products
- Member discounts
- Multiple fees
- Requires fair to excellent credit
- Limited branches for in-person service
The handful of reviews for U.S. Bank on TrustPilot are all over the place, from some calling it a "scam" to others giving the lender 5 stars, praising its "fantastic help." U.S. Bank is accredited with the BBB and gets a B+ rating from the organization. However, you'll find plenty of 1 star reviews from customers.
As of October 2020, Chase Bank has an A+ rating with the Better Business Bureau, yet reviewers on the site have only rated it 1.18 out of 5 stars. The bank’s score is only slightly better on Trustpilot, where it’s currently rated 1.3 out of 5. However, it’s important to note that these reviews are for Chase Bank as a whole and not necessarily its mortgage products.
Satisfied customers praise Chase’s mobile app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting in touch with a helpful representative, being passed around on the phone or just never getting the help they need.
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