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U.S. Bank vs. Chase Bank mortgages

How do the mortgage services of these two big banks compare?

Key takeaways

  • Both banks offer the same loan types with a 620 minimum credit score — the key differences are branch access and relationship perks.
  • Chase operates branches in 22 states and offers member discounts and online loan tracking; US Bank provides broader in-person support across more of the country.
  • Chase holds an A+ BBB rating but scores just 1.3/5 on Trustpilot — US Bank’s reviews are similarly mixed, ranging from “scam” to five stars.
  • Choose US Bank for in-person support across more states; choose Chase if you already bank there and want consolidated services with member discounts.
This summary was generated by AI and may contain errors or omissions.

How do U.S. Bank and Chase Bank compare?

U.S. Bank logo
Chase Bank logo
  • Choose this lender if you want branches for in-person help
  • Watch out for poor customer service
  • A good option for existing customers who want to all of their accounts at one bank
  • Choose this lender for great in-person help at branches in 22 states
  • Watch out for frustrating customer service online and over the phone
  • A good option for borrowers who want a mortgage from a well-known bank.

Read review

Read review

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Wide range of home loans
  • Award-winning bank
  • Online prequalification
  • Flexible application process
  • Online tracking
  • Other banking products
  • Member discounts

Cons

  • Fees
  • Multiple fees
  • Requires fair to excellent credit
  • Limited branches for in-person service

Customer reviews

The handful of reviews for U.S. Bank on TrustPilot are all over the place, from some calling it a "scam" to others giving the lender 5 stars, praising its "fantastic help." U.S. Bank is accredited with the BBB and gets a B+ rating from the organization. However, you'll find plenty of 1 star reviews from customers.
As of October 2020, Chase Bank has an A+ rating with the Better Business Bureau, yet reviewers on the site have only rated it 1.18 out of 5 stars. The bank’s score is only slightly better on Trustpilot, where it’s currently rated 1.3 out of 5. However, it’s important to note that these reviews are for Chase Bank as a whole and not necessarily its mortgage products. Satisfied customers praise Chase’s mobile app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting in touch with a helpful representative, being passed around on the phone or just never getting the help they need.

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

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2 of 2 results
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Loan products offered State availability Min. credit score
Rocket Mortgage logo
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance, Home equity loan
Available in all states
620
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Veterans United logo
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
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