Lloyds cancels Avios Duo credit cards and launches less rewarding replacement

Following months of confusion, Lloyds is issuing its new Avios Rewards Mastercard to customers who previously held its Duo Avios credit card.

Last updated:

Although not available to new customers, the Avios Rewards Mastercard will replace the current Duo Avios American Express and Mastercard for existing customers in early 2019.

Long-time Avios Duo customers were able to collect Avios currency through purchases on their Mastercard and American Express credit cards. Despite using two different cards, purchases were charged to the same account so customers only received one bill and one Avios statement. Avios points could then be exchanged for flights, hotels, car hire, experiences and upgrades.

What’s changing with Avios Duo credit cards?

The American Express and Avios changes in recent months will have a big impact on Lloyds Avios Duo customers’ rewards and the new Avios Rewards Mastercard will give fewer rewards points.

  • Instead of two credit cards, Avios Duo customers will be issued just one Mastercard
  • New PIN for your new Avios Rewards Mastercard
  • No credit card issued on the American Express network
  • Earn rate is less than the American Express card, but better than the Mastercard

What’s the Avios earn rate on the new Avios Rewards Mastercard?

Lloyds Avios Rewards customers will earn significantly fewer Avios points than with their Avios Duo American Express card. For example, an Avios Duo customer could have earned 100 Avios if they spent £100 on their American Express card or 20 Avios if they spent £100 on their Mastercard. If they spend £100 on their new Avios Rewards Mastercard, they will receive 40 Avios.

By using the Avios Rewards Mastercard instead of the old Avios Duo American Express card, they are losing out on 60 Avios per £100 spent.

On the flip side, Avios Duo customers who regularly used their Mastercard rather than their American Express will find their earn rate doubled.

Duo Avios Mastercard earn rateDuo Avios American Express earn rateNew Avios Rewards Mastercard earn rate
Avios on spending1 Avios for every £5 spent5 Avios for every £5 spent2 Avios for every £5 spent
Avios on foreign spending2 Avios for every £5 spent10 Avios for every £5 spent4 Avios for every £5 spent
Avios on balance transfers1,500 Avios for every £1,000 transferred1,500 Avios for every £1,000 transferred2 Avios for every £5 transferred
(You’ll get 400 Avios for £1,000)

What’s staying the same?

While Avios Duo customers will be getting a new card, there are some elements of their account which will stay the same.

  • Interest rate
  • No annual fee
  • Credit card terms and conditions
  • Foreign transaction fees
  • Your existing Avios Duo credit card balance will be transferred to the new card

Extra Avios for Club Lloyds customers

If you have had a Club Lloyds bank account for six months or more, you will earn extra Avios for balance transfers and eligible spending.

  • 1 additional Avios for every £10 spent
  • 2 additional Avios for every £10 spent in a foreign currency
  • 1 additional Avios for every £10 balance transferred

What happens to my Avios account and points?

Avios closed its Avios Travel Rewards Programme in 2018, although Avios as a currency still exists. Old Avios accounts have been moved over to the British Airways Executive Club.

  • In future, any Avios customers earn through their credit cards or frequent flyer memberships will be added to their British Airways Executive Club account.
  • Avios points can be redeemed through the British Airways website, rather than the Avios.com website.

Why is American Express no longer offered with Lloyds credit cards?

The American Express card network has ended its licensing agreement that allows banks in the EEA to issue their cards. In future, you can only open American Express cards in the UK directly through American Express.

Pros and cons of new Avios Rewards Mastercard

Pros

  • More Avios earned on Mastercard purchases and foreign transactions
  • Only one card to carry instead of two
  • No annual fee

Cons

  • Fewer Avios earned than American Express purchases and foreign transactions
  • Fewer Avios earned on balance transfers
  • Need to change existing credit card direct debits to new card number
  • Foreign transaction fees

Can I earn more Avios elsewhere?

These changes to the Lloyds Avios credit card may make many customers decide to change their credit card to a more lucrative rewards program.

The British Airways American Express credit card has an earn rate of 1 Avios per £1 spent, compared to the Avios Rewards rate of 1 Avios per £2.50 spent. Alternatively, you could earn 0.75 Virgin Atlantic Flying Club miles for every £1 spent on a Virgin Atlantic credit card.

Compare frequent flyer credit cards

Table: sorted by representative APR, promoted deals first
Updated November 14th, 2019
Name Product Max. intro bonus Default earn-rate Annual/monthly fees Rep. APR Incentive Representative example
5,000 points
1 point per £1 spent
£0
22.9% p.a. (variable)
5,000 Avios when you spend £1,000 within 3 months of account opening. Earn 1 Avios for virtually every £1 spent. Spend £20K in 12 months and get 2 for 1 travel when redeeming Avios for a BA reward flight. Earn up to 90,000 bonus Avios points per calendar year, 4,000 points per friend/family member that successfully applies for an American Express card (Excl. Basic card) and uses the Referral Programme.
Representative example: When you spend £1,200 at a purchase rate of 22.9% (variable) p.a., your representative rate is 22.9% APR (variable).
25,000 points
1.5 points per £1 spent
£195 per annum
76% p.a. (variable)
25,000 Avios when you spend £3K within 3 months of account opening. Earn 3 Avios for virtually every £1 spent directly with BA, and 1.5 Avios for virtually every £1 spent everywhere else. Spend £10K in 12 months to redeem the Avios for a companion ticket on a BA flight. Earn up to 90,000 bonus Avios points per calendar year, 9,000 points per friends/family that uses Referral Programme and successfully apply for an American Express card (Excl. Basic card).
Representative example: When you spend £1,200 at a purchase rate of 22.9% (variable) p.a. with a fee of £195 per annum, your representative rate is 76% APR (variable).
5,000 points
1 point per £1.33 spent
£0
22.9% p.a. (variable)
Earn 5,000 bonus miles with your first card purchase made within 90 days of account opening. Earn 0.75 Flying Club miles for every £1 spend. Spend £20K a year on your card and choose an extra benefit - an upgrade to premium, or a Companion ticket. Double miles when you spend directly with Virgin Atlantic and Virgin Holidays through the contact centre and online. Earn an additional 2,000 bonus miles if you spend £1K within 90 days of opening until 31.10.19.
Representative example: When you spend £1,200 at a purchase rate of 22.9% (variable) p.a., your representative rate is 22.9% APR (variable).
15,000 points
1.5 points per £1 spent
£160 per annum
63.9% p.a. (variable)
Earn 15,000 bonus miles with your first card purchase made within 90 days of account opening. Earn 1.5 Flying Club miles for every £1 spend. Spend £10K a year on your card and choose an extra benefit - an upgrade to premium, or a Companion ticket. Double miles when you spend directly with Virgin Atlantic and Virgin Holidays through the contact centre and online.
Representative example: When you spend £1,200 at a purchase rate of 22.9% (variable) p.a. with a fee of £160 per annum, your representative rate is 63.9% APR (variable).

Compare up to 4 providers

Approval for any credit card will depend on your status. The APR shown represents the interest rate offered to most successful applicants. Depending on your personal circumstances the APR you're offered may be higher, or you may not be offered credit at all. Fees and rates are subject to change without notice. It's always wise to check the terms of any deal before you borrow.

Frequently asked questions

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you.

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.

12 Responses

  1. Default Gravatar
    DianaJune 11, 2019

    How and were do I find our Avios points as I can’t ever find them.

    • Avatarfinder Customer Care
      JoyceJune 12, 2019Staff

      Hi Diana,

      You can find your Avios points by simply logging in to the Bristish Airways website. Your points should automatically be transferred in full to British Airways Executive Club.

      Hope this helps.

      Cheers!

      Joyce

  2. Default Gravatar
    PhilJune 9, 2019

    What is the last date I can still use my duo card?

    • Avatarfinder Customer Care
      JoshuaJune 9, 2019Staff

      Hi Phil,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      You will receive a letter that states your Avios Duo credit card will be cancelled. It will then be closed after 60 days upon receiving the letter.

      To confirm the date, you might want to directly get in touch with Lloyds Bank.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  3. Default Gravatar
    JohnJune 3, 2019

    Can money be transfered frm Avious to my bank account ? if so how much is transferable?

    • Avatarfinder Customer Care
      fayemanuelJune 3, 2019Staff

      Hi John,

      Thanks for getting in touch with Finder.

      Avios are non-transferable and cannot be moved to an account in another name. However, you can use your Avios to make bookings for family or friends.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Faye

  4. Default Gravatar
    DaveApril 24, 2019

    I have just received my new Avios duo credit cards( both amex and mastercard )that are valid until 2022 with no changes to t&c?

    • Avatarfinder Customer Care
      johnbasanesApril 25, 2019Staff

      Hi Dave,

      Thank you for reaching out to Finder.

      It may be possible that you are part of the final batch of users who are still able to enjoy the Avios duo credit cards from Lloyds. These have been recently been removed from the cards being released by Lloyds as of this writing. You may want to contact Lloyds directly to check further into this. Hope this helps!

      Cheers,
      Reggie

  5. Default Gravatar
    PaulaApril 15, 2019

    Are Avios points transferrable?

    • Avatarfinder Customer Care
      JoshuaApril 17, 2019Staff

      Hi Paula,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      Yes, you can transfer Avios points provided that the receiver is also a program member. Please note that there’s a transfer fee that you would need to pay. Please refer to the pricing grid on the Sharing Avios points page to know your transfer fee. Moreover, there’s also a limit to how much you can send. For example, you can only send 27,000 Avios points to one recipient.

      For more information, you can also visit the British Airways’ website.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  6. Default Gravatar
    BarbaraApril 2, 2019

    Will my avios earned on my new master card automatically be transferred to my ba.com American Express account and shown on my statement?

    • Avatarfinder Customer Care
      JoshuaApril 4, 2019Staff

      Hi Barbara,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      Yes, your points should automatically be transferred in full to British Airways Executive Club. After the change, you should also see your points shown on your statement. You can continue to earn and spend your points with Avios until the change is over. Afterward, you can spend and earn in the same way with the BA rewards scheme.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

Go to site