Tesco Bank car insurance review

Tesco is the biggest supermarket chain in the UK, but the household name also offers a decent car insurance cover, with two policies available to choose from. Find out what each options includes and how this supermarket giant fares in the world of car insurance.

Who is Tesco Bank?

Tesco is a household name when it comes to your weekly food shop. But not many know that Tesco also offers financial services through Tesco Bank.

Tesco Bank’s products include credit cards, loans, savings accounts and several types of insurance, including car, home and pet.

Who underwrites Tesco’s car insurances?

Tesco Bank car insurance is underwritten by a selected range of insurers. The insurer that underwrites your policy will be named on your policy schedule and your certificate of motor insurance.

Tesco Bank Box Insurance is arranged and administered by Insure The Box Limited and is underwritten by Aioi Nissay Dowa Insurance Company of Europe Ltd.

Compare Tesco bank’s car insurance policies

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Name	Product	Courtesy car cover	New car replacement	EU Cover	Personal accident cover	Multi-car discount	Link
Tesco Comprehensive					Included		Compare quotes	OFFER: Get a minimum discount of 10% if you’re a Clubcard member renewing an existing or buying a new Standard Car policy. T&Cs apply.	Compare	loading Fetching your data...
Tesco black box					Included		Compare quotes	OFFER: Get a minimum discount of 10% if you’re a Clubcard member renewing an existing or buying a new Standard Car policy. T&Cs apply.	Compare	loading Fetching your data...

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What is covered under my policy?

Tesco bank offers two levels of car insurance, comprehensive and black box car insurance.

Have a look at the table below to see what the two cover options from Tesco bank offer.

What is my excess?

An excess is the amount of money you contribute to the cost of your claim. The amount of your excess will depend on the level of cover you have and the nature of your claim. Details of your excess amounts will be displayed in your policy schedule.

Sometimes more than one excess will apply and, in this case, Tesco Bank will add them together.

There are two types of excess:

• Compulsory excess, which is set by the insurer underwriting your policy. This is added to the voluntary excess you choose, to give the total amount of excess you will pay if you make a claim.
• Voluntary excess, which comes in addition to any compulsory excess. You can set this as low as you want to reduce the amount you have to pay if you make a claim, or you can increase it, which may reduce your premium. Make sure you can afford to pay the amount you set, should the need arise.

How do I make a claim?

For standard insurance customers (over 21), the number you need to call to make a claim depends on which company underwrites your policy. Visit the claims page in the “existing customers” section of the Tesco Bank’s website to find the right number for you.

Numbers to claim for optional extras added to your policy can also be found on this page.

If you need to make a claim on your Tesco Bank Box Insurance policy, then you can call the Box Insurance claims helpline on 0330 022 2525. Make sure you have your policy number to hand.

The Tesco Bank claims team is available around the clock, seven days a week.

Tesco Bank car insurance customer reviews

In our 2020 customer satisfaction awards, Tesco Bank got 3.5 out of 5 stars for its car insurance service, with 76% of customers saying they would recommend it to a friend or family member.

Here is some of the feedback we got from Tesco Bank car insurance customers:

“Good company to be with with great customer service.”

“Good efficient service.”

“They are excellent initially, then for loyal customers you are penalised.”

“I left them when they bumped up my premium, but they had been fine until then.”

“Hassle free.”

Online reviews for Tesco car insurance:

We found reviews for Tesco Bank on two review platforms and the feedback is very different from one to the other (updated on June 2020):

The bank’s car insurance customers were impressed with how easy the service was to set up, but some complained of extra charges and delays in claim settling.

Tesco car insurance pros and cons

Verdict

Tesco Bank provides a decent comprehensive cover for drivers over the age of 21, plus a good “black box” option for drivers aged 17-35.

The company did well in our independent customer satisfaction survey, but some customers did report price hikes on renewal.

If you are a Tesco Clubcard member, it’s worth getting a quote, as you will be eligible for a discount on your premium.

Get started by visiting Tesco’s website and sign up for a policy. If you have read this review and decided that Tesco car insurance is not for you, you can also compare other car insurance policies on the market.

Frequently asked questions

• Can I pay for my car insurance in monthly instalments?

  When you get a quote online, you are given the option to pay in monthly instalments. You will need to pay a deposit to take out the policy, followed by monthly payments by direct debit, spread across the policy term.

• How do you cancel your Tesco Bank car insurance?

  To cancel your Tesco Bank car insurance policy, you’ll need to get in touch with them directly through phone or email.

  More information on cancelling your policy can be found here.

• Can I get a discount on my car insurance with a Tesco Clubcard?

  Yes. Clubcard members get a guaranteed discount on their Tesco car insurance premiums. The amount varies, but you can get a discount on renewal as well.