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Ally Bank vs. Chase Bank mortgages

Ally no longer offers mortgages, as of early 2025.

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Key takeaways

  • Ally Bank no longer offers mortgages as of early 2025 — if you’re comparing lenders now, consider alternatives like Rocket Mortgage or Veterans United instead.
  • Chase is available in all states with branches in 22, a flexible application, member discounts, and the full range of loan types including VA and USDA.
  • Chase holds an A+ BBB rating but earns just 1.18/5 from customer reviewers, with complaints centered on difficult phone support and multiple fees.
This summary was generated by AI and may contain errors or omissions.

How do Ally and Chase Bank compare?

Ally logo
Chase Bank logo
  • Choose this lender for clear time estimates
  • Not ideal if you’re looking for in-person support
  • A good option for first-time homebuyers
  • Choose this lender for great in-person help at branches in 22 states
  • Watch out for frustrating customer service online and over the phone
  • A good option for borrowers who want a mortgage from a well-known bank.

Read review

Read review

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Not available in: AK, HI, MD, MA, MN, NV, NH, NY, VT, VA, WY

Available in all states

Pros

  • Clear timeline
  • Customer discount
  • First-time buyers guide
  • Flexible application process
  • Online tracking
  • Other banking products
  • Member discounts

Cons

  • No government-backed loans
  • No branch locations
  • No home equity line of credit (HELOC) options
  • Multiple fees
  • Requires fair to excellent credit
  • Limited branches for in-person service

Customer reviews

Reviews across Trustpilot and the Better Business Bureau (BBB) are overwhelmingly negative. But they number relatively fewer compared to bigger-name financial institutions — with only 82 and 274, respectively. As of January 2021, Ally is not accredited with the BBB and has a D- rating for failing to respond to complaints. The average customer rating is 1.25 out of 5 stars. Complaints generally focus on poor customer service experiences, misinformation and mishandling of funds. While the reviews are mostly negative, keep in mind that people generally aren’t as likely to go out of their way to leave positive reviews.
As of October 2020, Chase Bank has an A+ rating with the Better Business Bureau, yet reviewers on the site have only rated it 1.18 out of 5 stars. The bank’s score is only slightly better on Trustpilot, where it’s currently rated 1.3 out of 5. However, it’s important to note that these reviews are for Chase Bank as a whole and not necessarily its mortgage products. Satisfied customers praise Chase’s mobile app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting in touch with a helpful representative, being passed around on the phone or just never getting the help they need.

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Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

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2 of 2 results
Updated regularly
Loan products offered State availability Min. credit score
Rocket Mortgage logo
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance, Home equity loan
Available in all states
620
Apply online for free and lock in your rate for 90 days.
See rates More info
Compare product selection
Veterans United logo
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
See rates More info
Compare product selection
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