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Mortgage assistance for borrowers affected by the coronavirus

Access federal and state programs for homeowners grappling with COVID-19.

We’ll update this page as new details emerge in the world’s response to COVID-19.

As businesses and offices close their doors to comply with government shutdowns to slow the spread of COVID-19, more Americans are finding themselves without a regular paycheck. Fortunately, a growing number of programs are available to help homeowners struggling to make their mortgage payments.

Does the coronavirus stimulus package include mortgage relief?

It does. The Coronavirus Aid, Relief and Economic Security (CARES) Act allows you to apply for deferment for up to six months on federally backed mortgages, with no additional interest or fees. After those six months are up, you can apply for an additional six months of forbearance.

Reach out to your lender about the steps you need to take to apply.

How else can the coronavirus stimulus package benefit me?

3 types of mortgage assistance available

The assistance available to you depends on the type of loan you have.

Loan type and holderMortgage assistance
Federal Housing Administration (FHA) loansThe FHA supports a suite of assistance options designed to help distressed borrowers stay in their homes, including those affected by the coronavirus.
Fannie Mae and Freddie MacThese lenders offer forbearance to homeowners who can’t afford to make their monthly payments due to temporary hardship.

To qualify for hardship, you must prove you’ve experienced:

  • Unemployment
  • A reduction of income
  • A disaster that affects your place of employment
US banks and conventional lendersFollowing a prompt from the Federal Deposit Insurance Corporation (FDIC), many lenders are assisting affected borrowers with repayment plans and forbearance assistance.

Call your lender’s general customer support line or visit its website for coronavirus updates.

US banks and lenders

If you find yourself in a situation where you’re at risk of missing your mortgage payments, contact your bank or lender immediately. Most companies are willing to work with you on a plan to get back on your feet.

Banks and companies offering help to those affected by the coronavirus

Help ranges from extended due dates to waived fees and more. Call your bank or mortgage company for the most current assistance for your specific loan. The contact information below represents a sample of mortgage lenders offering assistance.

Bank or mortgage companyHow to contact
Ally Bank866-401-4742
Bank of America800-669-6608
Capital OneContact a rep through the app or call 877-383-4802
ChaseCall the number on your monthly mortgage statement
CitibankCall service provider Cenlar FSB at 800-223-6527
Quicken Loans/Rocket MortgageLog in to your online account for self-service forbearance assistance or call 800-251-9080
TD Bank888-751-9000
Truist (formerly BB&T and SunTrust)BB&T borrowers call 800-226-5228
SunTrust clients borrowers call 877-820-2103
U.S. Bank888-869-3557
Wells Fargo888-818-9147

Mortgage assistance programs by state

Most states support programs designed to help struggling homeowners avoid foreclosure and stay in their homes.

StateMortgage assistance
AlabamaHUD-approved housing counseling agencies
AlaskaHUD resources to avoid foreclosure
ArizonaSave Our Home AZ

  • Under and unemployment mortgage assistance

HUD resources to avoid foreclosure

ArkansasHUD resources to avoid foreclosure
CaliforniaHUD resources to avoid foreclosure
ColoradoCHFA resources to avoiding foreclosure
HUD resources to avoid foreclosure
ConnecticutEmergency Mortgage Assistance Program
HUD resources to avoid foreclosure
DelawareMortgage assistance programs in DE
HUD resource to avoid foreclosure in DE
FloridaFlorida Foreclosure Counseling Program
Assistance for homeowners
HUD resources to avoid foreclosure
GeorgiaGA mortgage assistance: Applications through 3/31/20
HUD resources to avoid foreclosure
HawaiiHUD resources to avoid foreclosure
IdahoHUD resources to avoid foreclosure
IllinoisHUD resources to avoid foreclosure

IndianaIndiana Foreclosure Prevention Network

  • Mortgage payment assistance
  • Transition Assistance Program
  • Lender dispute resolution

HUD resources to avoid foreclosure

IowaHUD resources to avoid foreclosure
KansasHUD resources to avoid foreclosure
KentuckyMortgage payment assistance
HUD resources to avoid foreclosure
LouisianaHUD resources to avoid foreclosure
MaineMaine Housing Authority

  • Homeownership protection for unemployment
  • Affordable modification program
  • Payment plans
  • Forbearance
  • Loan modification

HUD resources to avoid foreclosure

MarylandResources from the MD Department of Housing
HUD resources to avoid foreclosure
MassachusettsHUD resources to avoid foreclosure
MichiganStep Forward MI

  • Unemployment subsidy
  • Loan rescue
  • Modification Plan
  • Principal Curtailment

HUD resources to avoid foreclosure

MinnesotaHUD resources to avoid foreclosure
MississippiHUD resources to avoid foreclosure

HFF not available

MissouriHUD resources to avoid foreclosure
MontanaHUD resources to avoid foreclosure
NebraskaHUD resources to avoid foreclosure
NevadaHUD resources to avoid foreclosure
NV Hardest Hit Fund

  • Under or unemployed homeowners
  • Catch up on past payments
New HampshireHUD resources to avoid foreclosure
New JerseyHUD resources to avoid foreclosure
New MexicoHUD resources to avoid foreclosure
New YorkCommunity Restoration Fund
HUD resources to avoid foreclosure

Laws and protections: Reverse mortgage lenders must notify the New York Department of Financial Services (DFS) of impending foreclosures, and must take certain preventative steps before foreclosing.

North CarolinaHUD resources to avoid foreclosure
North DakotaHUD resources to avoid foreclosure
OhioDOLLAR Deed Program — a foreclosure alternative
HUD resources to avoid foreclosure
OklahomaHUD resources to avoid foreclosure
OregonOregon Homeownership Stabilization Initiative

  • Fixed income
  • Reverse mortgage
  • Past due mortgage
  • Property tax

HUD resources to avoid foreclosure

PennsylvaniaHomeowners’ Emergency Mortgage Assistance Program
HUD resources to avoid foreclosure
Rhode IslandRIHousing

  • Mortgage counseling
  • Mediation services
  • Tax lien assistance

HUD resources to avoid foreclosure

South CarolinaHelp for homeowners in SC

Provides assistance in:

  • Monthly payments
  • Direct loans
  • Transitions
  • Modifications

HUD resources to avoid foreclosure

South DakotaHUD resources to avoid foreclosure
TennesseeKeep My Tennessee Home

  • Mortgage payment assistance
  • Connection to housing counselors

HUD resources to avoid foreclosure

TexasHUD resources to avoid foreclosure
UtahHUD resources to avoid foreclosure
VermontHUD resources to avoid foreclosure
VirginiaBowerer’s assistance program
HUD resources to avoid foreclosure
WashingtonFinancial resources for those impacted by COVID-19
Foreclosure mediation program
HUD resources to avoid foreclosure
Washington DCHomesaver Program
HUD resources to avoid foreclosure
West VirginiaBorrower’s assistance package
HUD resources to avoid foreclosure
WisconsinHUD resources to avoid foreclosure
WyomingHUD resources to avoid foreclosure

Federal Housing Administration

Through its Making Home Affordable program, the Federal Housing Administration (FHA) supports a suite of assistance options designed to help distressed borrowers stay in their homes, including those affected by the coronavirus.

Call the FHA Outreach Center at 800-225-5342 to get started.

Fannie Mae and Freddie Mac

Fannie Mae and Freddie Mac offer forbearance — or delayed payments — to homeowners struggling to make payments because of temporary hardship.

Eligible hardships include unemployment, a reduction in income and disasters — like the coronavirus — that affect your place of employment. If Fannie Mae or Freddie Mac owns your mortgage, contact your mortgage servicer to see if you qualify for a forbearance plan.

Risks of mortgage assistance programs

When you’re worried about how you’ll make your next payment, your primary concern is avoiding foreclosure so you can stay in your home. So you’re not caught off guard, prepare for two possible outcomes that come along with these programs:

  • May lower your credit score. Your score may decrease slightly if your lender reports deferred payments from a forbearance plan as delinquent. Loan modifications are sometimes considered debt settlement, which can also lower your score.
  • Can eat into your escrow. If you pay your insurance premiums or taxes from an escrow account, programs like forbearance plans may result in your account coming up short. Talk with your lender to learn how to prevent owing more money to top it back up.

Other ways to manage your finances

In addition to seeking help for your mortgage, you may want to look for assistance programs for other financial needs:

  • Credit card relief. Several credit card issuers are offering assistance and support programs to cardholders.
  • Student loan support. Interest for most government student loans is reduced to 0% in response to COVID-19. Deferment and forbearance options for private student loans vary, but borrowers may be eligible for certain programs no matter the servicer or lender.
  • Small business loans. Across the country, many small businesses are struggling with decreased revenue. Small business loans are available to those who qualify.
  • Personal loan assistance. Borrowers should reach out to their lenders to see what financial assistance is available for personal loan payments.

Bottom line

Federal and state mortgage assistance programs can help homeowners struggling to make their mortgage payments, including those affected by the coronavirus. But let your first step be a call to your lender to explain your situation and learn about relief programs you might be eligible for. And make sure you understand the full cost of deferring repayments before you sign up.

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