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Hanover car insurance review

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finder.com's rating: 3.5 / 5

★★★★★

  • Get a quote if you want great customer service.
  • Pick something else if you want online quotes and support.
  • Ideal for drivers who want to work directly with an agent.

Included free

Roadside assistance

New car protection

Accident forgiveness

Details

States served All 50 states
Roadside assistance Included free
Accident forgiveness Yes
New car protection Yes
Pay schedule monthly
Claims methods online, phone
Rideshare coverage No
SR-22 support

Pros

  • Platinum Essential to Platinum Auto Elite policies
  • Good driver discounts
  • Highly rated customer reviews

Cons

  • Potentially higher rates
  • Online complaints of too much paperwork
  • Difficult to research prices
Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes
Loyalty discount No
Homeowner discount No
Military discount No
Safety device discount Yes
Special employment discount No
Usage-based discount No
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Review by


Roslyn McKenna is an insurance expert who's driven to help people get a great deal on insurance to protect their families and finances. Roslyn earned a BA in writing and communications from Maryville College and has written professionally for more than a decade, showing up on Bankrate, MSN and Reader's Digest.

Expert review

While many providers are moving towards online approaches to insurance, Hanover recognizes the value in working directly with an agent.

Since policies are sold through a network of local agents, Hanover auto insurance is best for those looking for coverage with a personal touch. Hanover’s competitive prices on its solid selection of policy options provides a balance between cheap car insurance and extensive coverage.

But its policies aren’t available everywhere, so you’ll need to apply for coverage through an agent directly. If you’d prefer to apply online or want to keep an eye out for potentially high rates, compare your options to find the best provider for your situation.

How to apply for car insurance coverage with Hanover

Unfortunately for those who prefer to apply for auto insurance online, it’s not possible with Hanover. Instead, you’ll need to speak with an agent to get covered. Get started by calling 800-628-0250 to get a quote, then inquire about purchasing your policy.

Discounts on Hanover car insurance

Hanover offers a number of discounts to help keep its prices competitive. Here are a few of the many discounts available:

  • Account credit. Receive discounted rates when you have more than one type of insurance policy with Hanover.
  • Paid-in-Full discount. Receive a discount when you pay your bill outright.
  • Antitheft devices discounts. Receive better rates on vehicles with antitheft devices.
  • Multi-car discount. Receive better rates when you insure multiple vehicles on the same policy.
  • Accident prevention courses discount. Receive a discount for completing accident prevention courses.
  • Good Student discount. Students can get better rates by holding a “B” average or higher.
  • Safe driver discount. Get better rates when you have a clean driving record.
  • No Fee EFT. Save up to $60 a year in installment fees when you enroll in Hanover’s online bill payment program.

What car insurance coverage does Hanover offer?

Since policies are sold through a network of local agents, Hanover auto insurance is best for those looking for coverage with a personal touch.

  • Liability. Covers a range of expenses from damaging a vehicle to injuring a person in an accident.
  • Comprehensive and collision. Known as full-coverage auto insurance, this can help pay for damage to your car due to vandalism, weather and accidents involving animals.
  • Original equipment manufacturer (OEM) parts. Extend your protection to even cover OEM parts in your most valued possessions.
  • Newer car replacement. If your new car is totaled within a year or 15,000 miles of purchase, Hanover will cover its replacement without deduction for depreciation.
  • Roadside assistance. Hanover will get your disabled vehicle to the nearest repair facility for free after an accident.
  • Personal injury protection. This can help pay for indirect expenses — medical and rehabilitation, work loss and funeral costs — after an accident.
  • Medical payments. Cover medical costs related to an accident, no matter who’s at fault.
  • Uninsured/underinsured motorist coverage. Offers protection in the event that the other party doesn’t have adequate coverage to cover damages to you and your vehicle.

Does Hanover offer any special programs?

Hanover strives to provide affordable insurance with great coverage. Here are some special programs that can enhance your auto insurance coverage.

  • Accident forgiveness. Your premiums won’t increase after your first accident.
  • Waiver of deductible. Only pay for one deductible if an incident affects more than one policy.
  • Original Equipment Manufacturer (OEM) Parts. Repairs to your car will be done with original manufacturer parts as opposed to used or lower quality replacements.
  • New Car Replacement Coverage. Replaces your new car without deduction for depreciation if it is totaled within one year or 15,000 miles of purchase.
  • Newer Car Replacement. If your new car is totaled, this program pays the Actual Cash Value of a vehicle one model year newer than your current vehicle, less any applicable deductible, up to 120% of the Actual Cash Value of your current vehicle.
  • Accidental Airbag Deployment. If your car’s airbag is accidentally deployed, this program can cover any fees associated with replacing it.
  • Home Care Services. If you suffer severe injuries from an accident, this program pays up to $2,500 per month to cover housekeeping, food preparation, and other expenses.
  • Rental Coverage Upgrade. Extra coverage that allows you to upgrade your rental vehicle to a luxury model or SUV.
  • Pet Injury Protection. Extra protection in the event that your pet is injured due to an accident.
  • Express Claims Auto Repair Program. Hanover has a network of certified repair shops with a lifetime warranty on repairs.

Hanover car insurance reviews and complaints

The Hanover Insurance Group is officially accredited on the Better Business Bureau (BBB) website with an impressive A+ rating to match, as of October 2020. It also holds a composite score of 2/5 possible stars, which considers both the official rating and customer reviews. However, despite the great ratings, there are a few complaints from customers, most of which are regarding billing or payment issues.

Reviews on other websites are a bit of a mixed bag. Some customers are quite satisfied with their coverage, while others cite issues with communication, billing, and other concerns. Remember that many customers only go online to rant or rave about their experiences, so there are likely many customers who are satisfied but didn’t leave a review anywhere.

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Where is Hanover car insurance available?

While Hanover’s website mentions that policies are available in all 50 states, that’s not necessarily true for personal insurance policies. Hanover’s personal car insurance policies are available in the following states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • New Hampshire
  • New York
  • North Carolina
  • Ohio
  • Oklahoma
  • Philadelphia
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • Wisconsin

Hanover car insurance pros and cons

Pros

  • Many options. Hanover offers several levels of protection — from Platinum Essential plans to Platinum Auto Elite — so you can find one that works best for your needs.
  • Good driver discounts. Hanover’s Deductible Dividends reduces your collision deductible by $100 each year you don’t have a collision claim.
  • Highly rated. AM Best and the BBB rate Hanover with high As. With more than $5 billion in written premiums, Hanover is proven to keep you and your assets protected.

Cons

  • Potentially higher rates. In comparison to other auto insurers, Hanover’s rates can be on the higher side.
  • Online complaints. Some users complain of a cumbersome claims process that requires a lot of paperwork and many months to fund.
  • Difficult to research prices. Insurance quotes are solely through agents, making it difficult to compare prices before signing on.

How to file a car insurance claim with Hanover

Hanover offers a 24/7 claims service to help you get your vehicle back on the road as soon as possible. Here’s how to use it:

Online

  1. Visit Hanover’s website and select File a claim. Select Get started.
  2. Find Online web forms and choose Auto.
  3. Fill out all information for the insured party — for example, name, policy number, etc.
  4. Enter incident details — location, description, time, etc.
  5. Enter vehicle and driver information for all parties.
  6. Add any attachments, review your claim, then hit Submit.
  7. Once your claim has been received and reviewed, Hanover will contact you to move forward.

By phone. If you’d rather file your claim by phone, call 800-628-0250 any time to get the process started.

Once you’ve made contact and filed your claim, expect your insurance adjuster to make contact after one business day.

How can I contact Hanover Insurance?

Although Hanover mainly operates through its local agents, there are a handful of other ways you can get in touch. Visit the Contact Us page on the website for details on how to contact them by:

  • Phone
  • Email
  • Fax
  • Mail

Frequently asked questions

What determines the cost of my policy with Hanover Insurance Group?

To determine how much you’ll pay for your coverage, Hanover considers:

  • The make and model of your vehicle.
  • Your age
    and driving experience.
  • Where you live.
  • How often you use your vehicle.
  • The number of vehicles and drivers in your household.
  • Your claims history and driving record.

I received a check for my claim but there was a lienholder name printed on it. Why?

If the lienholder has a financial interest in your vehicle, Hanover must include them as a payee on the check. Contact your lienholder to get their endorsement on the check so you can deposit or cash it.

What happens if my vehicle is classified as a total loss?

If your vehicle is deemed to be a total loss:

  • A Total Loss expert within Hanover’s claims department will handle your claim.
  • You’ll need to provide a release to the tow yard or body shop, remove all of your personal belongings — including the license plates — from your vehicle, and leave the keys in the vehicle.
  • Hanover will have a towing vendor pick up the vehicle and move it to a Hanover storage facility.
  • Hanover will pay for reasonable charges associated with towing, storage, and other loss-related activities.

Car insurance ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our insurance team analyzes car insurance providers to help you choose the best car insurance for you.

We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.

Learn the details of our methodology and scoring.

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