In this guide

  • Our verdict
  • Details
    • Product details
    • Discounts
  • Your reviews
  • Ask an expert
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GM OnStar car insurance review

  • Avatar
OnStar
Roadside assistance
optional
New car protection
No info available
Accident forgiveness

Our verdict

Existing users can get a big discount, but coverage is only offered in Arizona for now

OnStar Insurance is just getting started, but customers who drive GM vehicles with the service activated could save a lot of money on their monthly premiums. However, the newness of the company also means the coverage hasn’t been tested and the areas where policies are offered is extremely limited. If you’d rather wait until some of OnStar’s customers have weighed in, you may want to shop around for another insurer.

Pros

  • Big discounts for existing OnStar customers
  • Backed by the fourth-largest auto company in the US

Cons

  • Too new for customer reviews
  • Not widely available

In this guide

  • Our verdict
  • Details
    • Product details
    • Discounts
  • Your reviews
  • Ask an expert
  • Get a quote if you you have a GM vehicle equipped with OnStar for up to 20% off your premium.
  • Pick something else if you live outside the company’s current service area,

Details

Product details

States served Arizona
Roadside assistance Optional
Accident forgiveness No
New car protection No info available
Pay schedule 6 months
Claims methods online, phone
Rideshare coverage No info available
SR-22 support No info available

Discounts

Anti-theft device discount Yes
Bundling discount Yes
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Not yet
Homeowner discount Yes
Military discount No info available
Safety device discount
Special employment discount No info available
Usage-based discount No info available
Other discounts Four-year degree, Away at school, Paperless billing, Automatic withdrawal

OnStar car insurance rates

We used OnStar’s quote tool to get sample rates for a 35-year-old female driver with a good driving record living in Arizona. For the state minimum coverage, we were quoted a little over $165 a month or $995 for a six-month policy.

How to get a free quote for OnStar car insurance

OnStar’s online quote tool lets you enter personal information to get a six-month insurance quote. But be sure to enter your name and birthdate correctly on the first try because once that information is entered, the tool won’t allow you to go back and change it for at least 48 hours.

Get an online quote by following a few quick steps:

  1. From OnStar’s insurance website, select what kind of insurance you are interested in, enter your ZIP code and select Get A Quote.
  2. Choose whether you want just car insurance or to bundle your home and car insurance and verify your ZIP code. Select Continue.
  3. Enter your personal information and answer questions about your vehicles. Select Continue.
  4. Add your vehicles and drivers and select Save & Continue.
  5. Answer questions to see which discounts you qualify for and select Continue.
  6. After your quote displays, select Review Coverages to enter more specific information and update your quote. Or, select Customized Quotes to adjust your coverage levels and generate a new quote.

What info do I need to apply?

Have the following available before you apply:

  • Name, address and phone number
  • Driver’s license
  • Vehicle information, such as the VIN number, odometer reading and estimated annual mileage
  • Information about any other drivers you want to add
  • Information about your previous insurance policy
  • Documentation on any tickets or accidents you’ve had within the last five years

What discounts can I get with General Motors OnStar?

OnStar offers the following discounts:

  • OnStar good driver. If you drive a GM vehicle with OnStar equipped, get up to 20% off your premium based on your driving.
  • Good student. Full-time high school and college students maintaining a B average can get a discount.
  • Bundled coverage. Get a discount for maintaining both your homeowners and auto policies with OnStar.
  • Defensive driver. If you’ve completed a defensive driver’s course within the last three years, you qualify for a discount.
  • Four-year degree. Customers with a bachelor’s degree or higher get a discount.
  • Away at school. Get a discount if you attend school more than 100 miles from home and don’t have a vehicle with you at school.
  • Paperless billing. Get a discount for having your monthly statements and bills sent to you digitally.
  • Automatic withdrawal. Make automatic recurring payments to OnStar for a discount.
  • Anti-theft. If your vehicle has anti-theft devices, you could get a discount.

What extra benefits and add-ons does GM OnStar Insurance offer?

You won’t know what extra benefits are available until you complete the application process. OnStar’s coverage and features can vary based on which insurer underwrites your policy.

Pros and cons of OnStar Insurance

Pros

  • Hefty discounts available. If you are an OnStar user, you can get up to 20% off your premiums just for being a safe driver and allowing the company to collect driving data.
  • Backed by General Motors. The OnStar brand is well established, and its parent company, General Motors, is the number four ranked motor vehicle company in the US, according to Fortune magazine.

Cons

  • Limited availability. OnStar is only available in Arizona right now, and while GM says services will expand nationwide, there is no timetable for that expansion.
  • Policy details unclear. Once the service does expand, so will the number of insurance underwriters. And because the coverage, features and discounts vary based on the underwriter, the details of your policy depend on the company you work with.
  • No customer reviews. Being a new insurer means it hasn’t been tested by customers yet, which leaves any problems or advantages unknown for now.

OnStar Insurance reviews and complaints

As of April 2022, OnStar Insurance gets 1 our of 5 stars Better Business Bureau (BBB) and it isn’t BBB-accredited. There are no Trustpilot reviews, and the company hasn’t been included on any JD Power surveys. Because the coverage is currently only available in Arizona, it may be a year or two before any meaningful customer opinions are available.

Compare GM OnStar to alternatives

For personalized quotes

Get quotes

Name Product Gap insurance Homeowner discount Telematics Has an app? Available states
Smartfinancial
Smartfinancial
Yes
Yes
No
All 50 states and DC
Pretected
Yes
Depends on provider
No
No
All 50 states
Get your most compatible insurance options via a "smart matching" method aimed at finding you value.
Liberty Mutual
Yes
Yes
RightTrack
Yes
All 50 states & DC
Earn free accident forgiveness after five years claims-free and customize your policy anytime.
Quinstreet - Insure.com
Quinstreet - Insure.com
Yes
Depends on provider
Depends on provider
Depends on provider
All 50 states
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What insurance coverage does OnStar offer?

Because these policies are underwritten by members of Homesite Group Incorporated, the exact features and coverages may vary by which company underwrites your policy. But all policies should have the following main coverages available:

  • Comprehensive
  • Collision
  • Bodily injury
  • Property damage
  • Uninsured motorist
  • Medical expense
  • Roadside assistance
  • Glass damage

How to find an OnStar insurance agent near me

So far, OnStar doesn’t provide local agent offices, but you can call the OnStar Insurance contact number with your questions: 888-495-4674.

Frequently asked questions about OnStar insurance

  • When will OnStar be available in my area?

According to many reports, GM aims to have coverage available nationwide buy end of 2022, but no schedule has been released.

  • How do I make a claim with OnStar Insurance?

Select Claims on the website and follow the directions based on the claim you need to make. OnStar claims adjusters are available 24/7.

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Heather Finder

Staff writer

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