finder.com's rating: 4 / 5
★★★★★
- Get a quote if you don't qualify with other companies.
- Pick something else if you value customer service.
- Drivers with a history of accidents or claims can get SR-22 support.
Infinity isn't available on Finder right now.
You may have luck even if you're denied by other companies, but customer service ratings are low.
Infinity's coverage is geared toward drivers who are considered high risk by other insurance companies. If you find yourself in that position and live in Arizona, California, Florida or Texas, this company could help you address your coverage needs.
However, Infinity is not the best pick for most drivers. Online access and policy information is limited, making it difficult to explore its available coverage. The company also sees mostly negative reviews online, which is why it’s a good pick for drivers who don't have many other options.
If you’re a safe driver or only have a few violations on your driving history, consider policies from other car insurance companies. That way you can look for the wide protection and solid customer service that suits your needs.
finder.com's rating: 4 / 5
★★★★★
States served | Arizona, California, Florida, Texas |
Roadside assistance | Optional |
Accident forgiveness | No |
New car protection | No |
Pay schedule | 12 months, 6 months |
Claims methods | online, phone |
Rideshare coverage | Yes (only in Miami) |
SR-22 support | Yes |
Anti-theft device discount | Yes |
Bundling discount | Yes |
Defensive driving discount | Yes |
Good student discount | Yes |
Loyalty discount | Yes |
Homeowner discount | Yes |
Military discount | No |
Safety device discount | Yes |
Special employment discount | No |
Usage-based discount | No |
Compare providers in your area.
Choose to apply online or call Infinity at 800-463-4648 to apply for car insurance by phone. Steps to apply online:
Infinity offers a number of discounts that help keep its prices competitive. Discount availability will vary depending on location, driver details and many other factors, but here’s what you might be able to save:
Since the BBB uses other factors to rate a company like its transparency and complaint resolution, Infinity holds a B rating with the agency as of 2022. Infinity has closed over 500 complaints filed with the BBB in the last three years, a high number for a relatively small brand. It rates 1.04 out of 5 stars.
Infinity also receives a 7.31 score on the National Association of Insurance Commissioners complaint index for private auto insurance. Since the industry standard is 1.00, Infinity’s score shows that it sees many more complaints than normal. Some of these complaints include delays in claims processing, low claim settlements and outright denials of claims that should have been covered by existing policies.
AM Best financial rating | A |
BBB accredited | No |
BBB rating | B |
Trustpilot score | 1.2/5 out of 550 customer reviews |
Customer reviews verified as of | April 2022 |
Recently, customers have experienced trouble with Infinity’s data privacy. In March 2021, some policyholders were notified of a data breach from December 2020. The unauthorized access may have allowed hackers access to some private data.
The company apologized and offered users a complimentary Experian membership to monitor their credit reports. Contact Infinity at 877-316-0057 for more information.
Finder’s car insurance experts rate Infinity about average because the company offers the coverage and types of discounts that you’d expect, but with poor customer service ratings. The company did score well for its strong finances.
Consider the coverage and features that other car insurance companies have to offer, and tap Get quotes to see your customized rate.
You’ll find a fairly standard list of coverage options from Infinity, but it does help you file an SR-22 proof of insurance form if you need it.
Infinity is the third largest provider of nonstandard auto insurance in the country, rivaled by providers like Direct and Central. Unfortunately, Infinity auto insurance is only available in four states:
Infinity’s main draw is that it can help drivers considered high risk with car insurance. But the company sees overwhelmingly negative ratings from customers.
Pros
Cons
Reporting a claim with Infinity can also be done online or by phone. To file a claim online:
To file your claim by phone, start by calling 800-334-1661 and dial these numbers to get to an agent quickly.
Contact Infinity using nearly any method that suits you.
What’s the Infinity DriverClub?
DriverClub offers access to 24/7 roadside assistance. You only pay a set price for it when you use the service, which means no annual membership fee.
How will my premiums increase after I file a claim?
Infinity doesn’t offer rate lock or accident forgiveness to its policyholders.
It’s almost always possible that your monthly rates will go up after filing a claim. This is related to the company’s assessment of your risk as a policyholder. Since accidents tend to indicate higher risk, filing a claim could translate into higher monthly insurance costs.
How do I pay my bills and file my claims online?
Pay your premiums and file a claim online with Infinity using the mobile app. It lets you pay your bill, view your ID cards and find affiliate repair shops.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our insurance team analyzes car insurance providers to help you choose the best car insurance for you.
We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.
Roslyn Finder
Publisher
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