Crypto is unregulated in the UK; there's no consumer protection; value can rise or fall; tax on profits may apply*.
Zumo review 2023
Zumo is a user-friendly cryptocurrency exchange, wallet and debit card that aims to help people get “comfortable with crypto”.
- Gives you your own easy-to-access secure cryptocurrency wallet
- Ongoing debit card fees will put some users off
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Crypto is unregulated in the UK; there's no consumer protection; value can rise or fall; tax on profits may apply.
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Fiat currencies
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Cryptocurrencies
Details
| Product Name | Zumo Crypto Wallet & Exchange |
|---|---|
| Fiat Currencies | GBP |
| Cryptocurrencies | BTC, ETH, BSV & 1 more |
| Deposit Methods |
Bank transfer |
| Trading Fee | 0.5% fee for buying or selling cryptocurrency (variable mining fee also applies) |
| Deposit Fees | No deposit fees |
Overview of Zumo
Hailing from Edinburgh, Zumo is a cryptocurrency wallet and exchange app that lets you store, spend and send your crypto assets, as well as buy and sell leading cryptos like Bitcoin and Ethereum using your bank account. Unlike other crypto exchanges and platforms, Zumo offers a “non-custodial” wallet, which means it does not store your crypto assets for you. Instead, you are given direct access to your own cryptocurrency wallet.
This means you’ll have more freedom when it comes to accessing your crypto, but will also be entirely responsible for keeping it safe. If you forget your password or backup phrase, you will no longer be able to access your wallet – and neither will Zumo.
- If this is your first exchange: You can store, spend and send your crypto assets easily through a well-designed app.
- If you’re switching exchanges: You can take advantage of having more control through a “non-custodial” wallet, giving you more freedom when it comes to accessing your assets.
Pros and cons of Zumo
Pros
- Gives you access to a proper crypto wallet through a slick, user-friendly app.
- Relatively competitive and straightforward fee on all transactions.
- The crypto debit card is convenient and interesting.
Cons
- If you lose your password and backup phrase, your assets can be lost forever.
- When trading cryptocurrencies, the flat fee is in addition to any mining or network transaction fees.
- If you want the debit card, you’ll have to pay a monthly fee for the privilege.
- Limited range of currencies.
- No FSCS protection.
Verdict: Is Zumo any good?
Zumo is an accessible, easy-to-use cryptocurrency wallet app for those looking to take more control (and responsibility) of their crypto assets. With its simple interface and straightforward setup process, it’s a good option for those who may have dipped their toes in the crypto waters and are now looking to dive deeper.
While the debit card aims to make crypto more tangible and easier to realise, the ongoing fees may put some people off requesting one (it’s an optional feature). Especially when there are cheaper cards on the market, like Ziglu.
Finder ratings for Zumo
| Supported cryptocurrencies | ★★★★★ |
| Transferring money or assets | ★★★★★ |
| Fees and costs | ★★★★★ |
| Ease of use | ★★★★★ |
| Customer service | ★★★★★ |
| Features | ★★★★★ |
| Staking/earning | ★★★★★ |
| Trustworthiness/security | ★★★★★ |
| Overall score | 3 |
What to know about Zumo
Zumo’s key difference is that it offers a “non-custodial” wallet. So this means that your crypto assets aren’t stored by Zumo itself, instead you are given direct access to your own cryptocurrency wallet. This will give you more freedom when it comes to accessing your crypto, as it eliminates any third parties between you and your assets. However, it does mean that you are entirely responsible for keeping your crypto assets safe.
You’ll need to fully verify your account before you can begin purchasing cryptocurrencies through Zumo, and you will need to link your UK bank account to fund your account.
If you want, you can also use a virtual or physical Zumo Visa card to spend online and in-person. Although, this is being touted as a way to “pay with crypto”, your crypto will first need to be converted to GBP.
What is it like to use Zumo?
Zumo is an eye-catching and well-designed app that provides an easy-to-use interface.
Does Zumo have good customer support?
Zumo seems to have limited customer support. Its main customer support service appears to be its web chat, which can be accessed online or via the app. Here you can either leave a message or chat with an agent.
There is also an email address if you need to contact the team plus a useful FAQ section. However, reviews on Trustpilot suggest slow response times.
| Support offered | Wait times | |
|---|---|---|
| Phone support | No | No |
| Live chat | Yes | Instant |
| Email support | Yes | Not clear |
List of services on Zumo
Zumo has some interesting crypto services, such as its convertible Visa card. However, these aren’t as extensive as some other exchanges.
Trading on Zumo
Zumo has features in place to make trading your cryptocurrency easy. One such feature is Price Alerts, which notify you when the price of a cryptocurrency has reached a certain level.
Trades are easy to make within the app, you simply need to tap on the Exchange tab and select whether or not you want to buy or sell Bitcoin or Ethereum. Or pick the cryptocurrency pair that you want to exchange.
Keep in mind that while you can hold a Bitcoin SV wallet with Zumo, it isn’t currently tradable. But there are plans to introduce it soon.
Debit card on Zumo
Zumo has a convertible Visa debit card that allows you to spend your cryptocurrencies online. The most important thing to understand about this is that while it is being touted as a way to “pay with crypto”, your crypto will first need to be converted to GBP.
Currently, it only has the Virtual version of its card available for new customers. There is an ongoing fee commitment if you do opt to use the card, which is £2 per month or an annual payment of £20. This may put some people off requesting one.
Promotions on Zumo
While Zumo had been running a Refer & Share rewards programme, this recently closed. While nothing has yet taken its place, Zumo has announced its intention of launching other incentive programmes, including a new referral programme.
Trust rating
FCA Status
Whilst crypto trading isn’t regulated, the Financial Conduct Authority (FCA) keeps a register of firms and they must pass checks for anti-money laundering and anti-terrorism activity. Zumo is on the FCA’s cryptoasset register.
Past hacks
Zumo has not had any past hacks.
Security Audits
Zumo has end-to-end encryption as all its cryptographic keys are generated and managed on your device and all encryption is done locally. It also has 1,000,000 PBKDF2 iterations to protect accounts from the potential of a brute force attack.
The backup phrase that is given to you as part of the sign on process acts as your private key, which allows access to your account whenever you need it. However, if you lose this phrase, you could be locked out of your account and your assets lost forever.
Insurance
As a decentralised wallet that only you can access, your Bitcoin and Ether are securely held on the Blockchain. As a result, Zumo is never in possession of your assets, so does not have any form of insurance in place.
Signing up on Zumo
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*Cryptocurrencies aren't regulated in the UK and there's no protection from the Financial Ombudsman or the Financial Services Compensation Scheme. Your capital is at risk. Capital gains tax on profits may apply.
Cryptocurrencies are speculative and investing in them involves significant risks - they're highly volatile, vulnerable to hacking and sensitive to secondary activity. The value of investments can fall as well as rise and you may get back less than you invested. Past performance is no guarantee of future results. This content shouldn't be interpreted as a recommendation to invest. Before you invest, you should get advice and decide whether the potential return outweighs the risks. Finder, or the author, may have holdings in the cryptocurrencies discussed.
