Welcome to the Finder Customer Satisfaction Awards 2026
Our awards are decided by the only votes that really matter – yours. We partnered with the research consultancy Censuswide to ask customers of cryptocurrency exchanges and brokers in the UK to tell us about their experiences. Now we can reveal which crypto providers were rated the best for customer satisfaction.
Winner: Crypto
Coinbase
Coinbase is the winner of the new category for cryptocurrency provider! Users found the platform trustworthy, easy to set up and liked the user interface.
Highly Commended: Crypto
IG
IG takes the highly commended spot this year – people particularly liked the customer service, as well as finding the fees fair and affordable.
Our 2026 customer satisfaction league table
We asked customers of the crypto platforms featured in this table whether they’d recommend it to a friend and we’ve ordered the table by the percentage score. Our independent survey was carried out in February 2026.
| Brand | Customers who’d recommend | Details |
|---|---|---|
| Coinbase | 83% | Coinbase is commended for being intuitive and beginner-friendly. Users value the brand’s security and trustworthiness, as well as the wide range of available coins. |
| IG | 80% | Great customer support and reliable transactions are hallmarks of IG. Most users find the platform trustworthy, though some noted a relatively limited selection of coins. |
| Revolut | 80% | Revolut is valued for its easy-to-use app and helpful training programs. Many users appreciate how simple it is to buy crypto, though some find the fees high. |
| eToro | 77% | Praised for its ease of use and variety of investment opportunities, eToro is frequently described as a reliable brand that provides helpful information. |
| CoinJar | 77% | CoinJar is highlighted as a simple platform that is particularly good for beginners. Multiple users described the brand as transparent and easy to understand. |
| Bitpanda | 77% | While many appreciate the simple interface of Bitpanda, others noted concerns regarding high fees. It is described by customers as reliable and easy to use. |
| Crypto.com | 74% | Crypto.com is noted for its reliable service and easy-to-navigate app. Many users appreciate the transparent nature of the platform and the low trading fees. |
| Kraken | 74% | Consistently praised for its excellent mobile app and low fees, Kraken provides a user-friendly interface with quick deposit and withdrawal processes. |
| Bitstamp | 72% | Bitstamp is highly rated for its security and trustworthy feel. The platform is seen as easy to use, providing a smooth and transparent transaction experience. |
| coinpass | 70% | According to customers, coinpass feels trustworthy, secure, and comfortable for daily use. It is consistently described as an easy-to-use and reliable platform. |
| Uphold | 67% | Uphold is praised for its easy-to-navigate app and good customer service. It’s often used to manage crypto rewards rather than as a main exchange. |
Customer satisfaction ratings methodology
We asked people who’d used a cryptocurrency provider within the previous 12 months to rate their satisfaction with the service they received and whether they’d recommend the provider to a friend. Our independent survey of 577 crypto customers was carried out in February 2026.
We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the “would recommend percentage”, we used the overall rating out of 5 as a tie-breaker.
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