Department store statistics UK 2021

How do Brits feel about one-stop department stores?

Department stores can provide you the luxury of visiting only one store to cover most of your retail needs. Whether you’re dedicating the weekend to a patio makeover or looking for a dress for that upcoming wedding, your local department store could be the only shop you need to visit.

Quick overview

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  • The UK’s favourite department store, as of December 2020, is Marks & Spencer, with a 75% positivity rating.
  • In November 2020, online sales from department stores accounted for 38.1% of all online sales.
  • Revenue made by department stores was £33.7 billion in 2020, a -3.36% difference on 2019.

Most popular department stores

Marks & Spencer, a Britain-based store specialising in high-quality clothing, homewares and food products, was ranked as the UK’s highest-rated department store in December 2020, with a 75% positive rating. Following this, IKEA (Swedish furniture giant) and B&Q (DIY and home improvements store) both saw almost 74% of people respond positively to them.

Department store Positive opinon from the British public
Marks & Spencer 75%
IKEA 74%
B&Q 74%
Wilko 73%
John Lewis 72%
Wickes 67%
Screwfix 65%
Dunelm 63%
Debenhams 59%
Homebase 56%

How popular are department stores in the UK?

The popularity of shopping at department stores (as calculated by the revenue made yearly) rose significantly from 2012 to 2013. During this time, the revenue rose £5.835 billion or 21%. From 2013 to 2018, the monetary success of department stores continued.

In 2019 and 2020, revenue has decreased: decreasing by 1.68% in 2019 and 3.36% in 2020. This decrease is likely due to changes caused by coronavirus: in-person shopping being limited and people having less disposable income.

Year Retail sales in department stores
2020 £33.734 billion
2019 £34.907 billion
2018 £35.504 billion
2017 £35.403 billion
2016 £35.407 billion
2015 £34.754 billion
2014 £34.378 billion
2013 £34.166 billion
2012 £28.331 billion
2011 £26.720 billion
2010 £26.602 billion
2009 £25.330 billion
2008 £25.646 billion
2007 £26.173 billion
2006 £25.196 billion

A department store in focus: Marks & Spencer

As one of Britain’s best-known places to pick up all your food, clothes and homewares in one place, we put together some stats on how Marks & Spencer has fared in 2020.

Revenue reached £10.2 billion in 2020

This represents 98% of 2019’s revenue.

75,505 employees

70% of its workforce is female.

Marks & Spencer revenue

Marks & Spencer did not have its best year for revenue in 2020, with revenue being lower than for the previous six years. In fact, the revenue has decreased by an average 2.4% over the past two years. This decrease comes after the highest revenue since 2010 and likely represents complications imposed during COVID-19.

Year Marks & Spencer revenue
2020 £10.182 billion
2019 £10.377 billion
2018 £10.698 billion
2017 £10.622 billion
2016 £10.555 billion
2015 £10.311 billion
2014 £10.310 billion
2013 £10.027 billion
2012 £9.934 billion
2011 £9.740 billion
2010 £9.537 billion

Marks & Spencer: Number of stores

Despite being classically British (in heritage and offerings), Marks & Spencer has seen success opening stores outside of the UK. In fact, the growth of store openings in the UK and internationally is equal, both seeing a 50% increase over the 10-year period.

Year United Kingdom stores International stores
2020 1,038 481
2019 1,043 444
2018 1,035 428
2017 979 454
2016 914 468
2015 852 480
2014 798 455
2013 766 418
2012 731 387
2011 703 361
2010 690 320

Sources

Click here for more research. For all media enquiries, please contact:

Matt Mckenna
UK communications manager
T: +44 20 8191 8806
matt.mckenna@finder.com@MichHutchison/in/matthewmckenna2

Related articles

For all media enquiries, please contact:

Matt Mckenna
UK communications manager
T: +44 20 8191 8806
matt.mckenna@finder.com@MichHutchison/in/matthewmckenna2

Related articles

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