Department store statistics UK 2021
How do Brits feel about one-stop department stores?
Department stores can provide you the luxury of visiting only one store to cover most of your retail needs. Whether you’re dedicating the weekend to a patio makeover or looking for a dress for that upcoming wedding, your local department store could be the only shop you need to visit.
- The UK’s favourite department store, as of December 2020, is Marks & Spencer, with a 75% positivity rating.
- In November 2020, online sales from department stores accounted for 38.1% of all online sales.
- Revenue made by department stores was £33.7 billion in 2020, a -3.36% difference on 2019.
Most popular department stores
Marks & Spencer, a Britain-based store specialising in high-quality clothing, homewares and food products, was ranked as the UK’s highest-rated department store in December 2020, with a 75% positive rating. Following this, IKEA (Swedish furniture giant) and B&Q (DIY and home improvements store) both saw almost 74% of people respond positively to them.
|Department store||Positive opinon from the British public|
|Marks & Spencer||75%|
How popular are department stores in the UK?
The popularity of shopping at department stores (as calculated by the revenue made yearly) rose significantly from 2012 to 2013. During this time, the revenue rose £5.835 billion or 21%. From 2013 to 2018, the monetary success of department stores continued.
In 2019 and 2020, revenue has decreased: decreasing by 1.68% in 2019 and 3.36% in 2020. This decrease is likely due to changes caused by coronavirus: in-person shopping being limited and people having less disposable income.
|Year||Retail sales in department stores|
A department store in focus: Marks & Spencer
As one of Britain’s best-known places to pick up all your food, clothes and homewares in one place, we put together some stats on how Marks & Spencer has fared in 2020.
Marks & Spencer revenue
Marks & Spencer did not have its best year for revenue in 2020, with revenue being lower than for the previous six years. In fact, the revenue has decreased by an average 2.4% over the past two years. This decrease comes after the highest revenue since 2010 and likely represents complications imposed during COVID-19.
|Year||Marks & Spencer revenue|
Marks & Spencer: Number of stores
Despite being classically British (in heritage and offerings), Marks & Spencer has seen success opening stores outside of the UK. In fact, the growth of store openings in the UK and internationally is equal, both seeing a 50% increase over the 10-year period.
|Year||United Kingdom stores||International stores|
- Office for National Statistics
Click here for more research. For all media enquiries, please contact:
Switch up your style this season with the brand new Karen Millen X Lydia Millen A/W collection.Read more…
Are you a fan of gaming but feeling the pinch this month? Shop for the latest consoles now and pay later with Klarna.Read more…
UK consumers will soon be able to use contactless cards for in-store purchases worth more than the current £45 limit.Read more…
Rules for travelling to countries on the UK amber list and private test providers.Read more…
Looking to buy a new Nintendo Switch? Shop now and pay in manageable instalments with Clearpay.Read more…
Compare the tests you need to travel to the UK from a red listed country.Read more…
For all media enquiries, please contact:
Our research revealed that the average Brit will spend £25 over Easter in 2021, a decrease of 10% from 2020 and 18% from 2019.Read more…
Our research found that an estimated £381 million will be spent on Easter eggs this year; this is £154 million more than if consumers bought the same amount of chocolate but in bar form (£227 million).Read more…
More guides on Finder
Does the UK know how much it needs to save up for retirement?
Cryptocurrency statistics 2021
We explore the latest statistics in the world of cryptocurrency, including who is and isn’t buying cryptocurrency and how much they’re investing.
Boxing Day Statistics 2020
Which brand received the most search traffic from UK shoppers during one of the biggest retail days of the year? We’ve done some analysis on the search figures to find the brand took the crown.
Parking fines: Which UK city issues the most tickets?
Are you driving to do your Christmas shopping this year? Find out which city issues the most parking fines during the festive season.
Best banks for switching offers and other deals UK 2021
We look at switching bonuses, what they are, how they work and which banks offer the best ones. If you’re fed up with your current bank, you could switch accounts and get a nice little cash bonus as an extra perk.
Investing predictions panel
2020 has been a turbulent year for investors. To help, our global panel of investing experts give their thoughts on markets and assets around the world.
How many people are still using bank branches in the UK in 2020?
Are people still using bank branches? Is your area being affected by bank branch closures? Find out the latest data here.
Buy now pay later (BNPL) statistics | 2020
Buy now pay later is the fastest growing online payment method in the UK. Discover the latest statistics on how it’s disrupting the payments industry.
Banking statistics UK | 2020
What are the biggest and most famous banks? Which banks are winning and losing customers? How are opinions about banks changing? We have collected all the latest banking statistics here.
Most popular podcasts in the UK 2020
We found out how popular podcast listening is in the UK, how much is spent on advertising and what the most popular podcasts are.
Ask an Expert