Tesco Bank offers two car insurance packages for drivers. Car Insurance is a standard policy for drivers over the age of 21, while Box Insurance is a “black box” insurance policy for drivers aged 17-35.
Tesco is a household name when it comes to your weekly food shop. But not many know that Tesco also offers financial services through Tesco Bank.
Tesco Bank car insurance is underwritten by a selected range of insurers. The insurer that underwrites your policy will be named on your policy schedule and your certificate of motor insurance.
Tesco Bank Box Insurance is arranged and administered by Insure The Box Limited and is underwritten by Aioi Nissay Dowa Insurance Company of Europe Ltd.
Tesco has two cover options for customers of different ages, which each has a range of unique features.
Tesco’s standard insurance is for drivers aged 21 and over. This cover has a range of different features and optional extras you can add on.
Features of this include:
Tesco Bank Box Insurance is specially designed for 17-35 year olds and is arranged and administered by Insure the Box Ltd.
Features of this include:
Tesco Bank offers a range of optional extras you can add to your policy.
Tesco Bank car insurance policies for those aged 21 and over and for those aged 17-35 both provide cover for a range of features.
|Benefits||Insurance for 21 year olds and over||Insurance for 17-35 year olds|
|Uninsured driver promise||✓|
|Small courtesy car||✓||✓|
|Fire and theft cover||✓||✓|
|Replacement child car seat||✓|
|In-car entertainment equipment cover||✓|
|Using your car abroad||✓||✓|
|Liabilities to third parties||✓||✓|
|No claim discount and protection||✓||✓|
|Motor legal protection||✓||✓|
|Use by motor trade, hotels and car parks||✓|
|Glass in windscreens, sunroofs or windows||✓|
|Personal accident benefits||✓|
An excess is the amount of money you contribute to the cost of your claim. The amount of your excess will depend on the level of cover you have and the nature of your claim. Details of your excess amounts will be displayed in your policy schedule.
Sometimes more than one excess will apply and, in this case, Tesco Bank will add them together.
There are two types of excess:
For standard insurance customers (over 21), the number you need to call to make a claim depends on which company underwrites your policy. Visit the claims page in the “existing customers” section of the Tesco Bank’s website to find the right number for you.
Numbers to claim for optional extras added to your policy can also be found on this page.
If you need to make a claim on your Tesco Bank Box Insurance policy, then you can call the Box Insurance claims helpline on 0330 022 2525. Make sure you have your policy number to hand.
The Tesco Bank claims team is available around the clock, seven days a week.
In our 2020 customer satisfaction awards, Tesco Bank got 3.5 out of 5 stars for its car insurance service, with 76% of customers saying they would recommend it to a friend or family member.
Here is some of the feedback we got from Tesco Bank car insurance customers:
“Good company to be with with great customer service.”
“Good efficient service.”
“They are excellent initially, then for loyal customers you are penalised.”
“I left them when they bumped up my premium, but they had been fine until then.”
Online reviews for Tesco car insurance:
We found reviews for Tesco Bank on two review platforms and the feedback is very different from one to the other (updated on 5 June 2020):
1.9 out of 5
4.6 out of 5
The bank’s car insurance customers were impressed with how easy the service was to set up, but some complained of extra charges and delays in claim settling.
Tesco Bank provides a decent comprehensive cover for drivers over the age of 21, plus a good “black box” option for drivers aged 17-35.
The company did well in our independent customer satisfaction survey, but some customers did report price hikes on renewal.
If you are a Tesco Clubcard member, it’s worth getting a quote, as you will be eligible for a discount on your premium.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
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