With a lifetime guarantee on repairs, a courtesy car and protection from uninsured drivers for every comprehensive policyholder, AXA provides some good benefits – but what else is covered, and what are the options? We’ve checked out its car cover and have the lowdown on this 5-star Defaqto-rated car insurer.
AXA offers a range of financial products, including car, travel, van and home insurance.
AXA has been in operation in one form or another for almost 300 years, but after several acquisitions, mergers and name changes, AXA itself was formed in 1985. AXA Group operates in 64 countries and is one of the largest insurance companies in the world.
AXA policies are underwritten by AXA Insurance UK plc.
AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
|Product Name||AXA Third Party, Fire and Theft||AXA Comprehensive|
|Damage to your car||✓||✓|
|Damaged windscreen and window glass||✓|
|Fire and theft||✓||✓|
|Personal accident and road rage||✓|
|Liabilities to third parties||✓||✓|
|Using the car abroad||✓||✓|
|No claims discount protection||✓ if eligible||✓ if eligible|
AXA offers a range of additional protection to bolt onto your policy, including:
Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.
A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess – which should lower your premium.
You’ll find details about any compulsory or voluntary excesses in your policy document.
Call the AXA claims line on 0330 024 1305 to register a claim. This is a 24-hour claims line open 7 days a week.
You will need to provide your details and personal contact details:
It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.
In our 2020 customer satisfaction awards, AXA got 3.5 out of 5 stars, with 72% of customers saying they would recommend the service.
On customer review platform Trustpilot, AXA as a company has 3.8 out of 5 stars and a rating of “Great”, based on more than 3,000 reviews.
On similar platform, Reviews.io, the company also has 2.58 out of 5 stars, based on more than 850 reviews. 40% of customers said they would recommend the service.
Lastly, on Feefo, AXA has 4.5 out of 5 stars, based on more than 33,500 reviews in the last year.
Customers love the friendly and helpful staff, but some complained about issues during the claims process (updated 8 October 2020).
Axa is one of the veterans of the global insurance market, and has strong insurance options to match.
The company’s third party, fire and theft cover offers a lot of benefits as standard and its comprehensive cover is solid. However, if you’re after third party only cover, you’ll have to go elsewhere as Axa doesn’t offer this option.
While Axa is bringing up the rear of our list of top 10 car insurance companies in the UK, customers in our survey reported efficient claim handling and a good overall service.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Find out which insurance group the Seat Mii falls under and how much it costs to insure.
Find out which insurance group the Vauxhall Tigra falls under and how much it costs to insure.
Find out which insurance group the Toyota C-HR falls under and how much it costs to insure.
Find out which insurance group the Mazda CX-5 falls under and how much it costs to insure.
Find out which insurance group the Hyundai Coupe falls under and how much it costs to insure.
Find out the cost and car insurance group of Porsche Cayenne models, and see how much you could pay based on age, location and model.
Find out which car insurance group the Porche Boxster falls under and how much it costs to insure.
Brits could have saved up to 48% on their car insurance in 2020 if they had been signed up to pay-as-you-go (PAYG) insurance as opposed to traditional annual policies.
Find out which insurance group the Seat Ateca falls under and how much it costs to insure.
Find out which insurance group the Nissan X-Trail falls under and how much it costs to insure.
finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. We may receive compensation from our partners for placement of their products or services. We may also receive compensation if you click on certain links posted on our site. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. Please appreciate that there may be other options available to you than the products, providers or services covered by our service.