LV= offers a range of car insurance for standard cars as well as classic and electric cars. It also has multi-car policies for customers with more than one car. This insurance provider’s comprehensive car insurance comes 5*-Defaqto-rated and with uninsured driver promise. What’s more, customers can benefit from a 5% discount for buying cover online. Here’s what else we think you should know.
LV= has a history that dates back to 1843. Since then, LV= has grown to become a well-known car insurance provider in the UK. It also offers a range of other insurance products such as van, motorbike, home, travel and pet insurance.
LV= policies are underwritten by Liverpool Victoria Insurance Company Ltd.
LV= offers two levels of cover – third party, fire and & and comprehensive. Existing customers can also get third party only cover to drive other vehicles, but this is not offered as a policy on its own.
Here are some of the benefits included in LV=’s car insurance cover:
|Product Name||LV= Third party, fire and theft||LV= Comprehensive|
|Damage to your car||✓|
|Damaged windscreen and window glass||✓|
|Fire and theft||✓||✓|
|Personal accident and road rage||✓|
|Liabilities to third parties||✓||✓|
|Using the car abroad||✓||✓|
|No claims discount protection||Optional extra|
|Permanently fitted audio equipment||✓||✓|
LV= offers a range of additional protection to bolt onto your policy, including:
Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.
A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess, which should lower your premium.
You’ll find details about any compulsory or voluntary excesses in your policy document.
Call the LV= claims line on 0800 032 2577 to register a claim. Lines are open 24/7.
LV= recommends you have the following to hand in order to make a claim:
It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.
LV=’s car insurance policy came sixth in Finder’s 2020 customer satisfaction awards, with 4 out of 5 stars and 82% of customers saying they would recommend the service.
Online customer reviews for LV= as a company are also positive. On review platform Trustpilot, LV= has 4.7 out of 5 stars and a rating of ‘Excellent’, based on more than 18,500 reviews. On Reviews.io, LV= has a rating of 3.35 out of 5 based on more than 200 reviews.
The helpful, quick service and ease of application are favourites with customers, but some complain of price hikes on renewal (updated 6 August 2020).
Both LV= car insurance options are strong competitors in the market. The company is well respected and did well for customer service in our survey.
A downside is that some changes to your policy can result in admin charges, and cancellation past the 14-day cooling off period means paying a cancellation fee. However, LV= are not the only insurer to charge these kind of penalties and so it’s best to consider the policy in line with your personal requirements to see whether LV= car insurance is right for you.
Remember, cheapest isn’t always best.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
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