LV= offers a range of car insurance for standard cars, as well as classic and electric cars. This insurance provider’s comprehensive policy comes with uninsured driver promise and EU cover up to 180 days per year. What’s more, new customers can benefit from a discount when you buy your car insurance online. Here’s what else we think you should know.
Who is LV=?
LV= has a history that dates back to 1843. Since then, LV= has grown to become a well-known car insurance provider in the UK. It also offers a range of other insurance products such as van, motorbike, home, travel and pet insurance.
Who underwrites LV= car insurance?
LV= policies are underwritten by Liverpool Victoria Insurance Company Ltd.
Compare The LV=’s policies
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
What is covered under my policy?
LV= offers two levels of cover – third party, fire and theft & comprehensive. Existing customers can also get third party only cover to drive other vehicles, but this is not offered as a policy on its own.
Here are some of the benefits included in LV=’s car insurance cover:
|Product Name||LV= Third party, fire and theft||LV= Comprehensive|
|Damage to your car||✓|
|Damaged windscreen and window glass||✓|
|Fire and theft||✓||✓|
|Personal accident cover||✓|
|Liabilities to third parties||✓||✓|
|Using the car abroad||✓||✓|
|No claims discount protection||Optional extra|
|Permanently fitted audio equipment||✓||✓|
LV= offers a range of additional protection to bolt onto your policy, including:
- Breakdown cover
- Motor legal expenses cover
- Guaranteed hire car cover
- Increased personal accident cover up to £100,000
- Protected no claims discount
What are LV=’s different policies?
- Car insurance
- Classic car insurance
- Electric car insurance
- Multi-car insurance
What is my excess?
Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.
A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess, which should lower your premium.
You’ll find details about any compulsory or voluntary excesses in your policy document.
How do I make a claim?
Call the LV= claims line on 0800 032 2577 to register a claim. Lines are open 24/7.
LV= recommends you have the following to hand in order to make a claim:
- Your details and personal contact details.
- Details about the incident.
- Details about the damage to your car and whether it is driveable.
- Details of all third parties and their passengers involved in the incident.
- Details of all passengers in your car and any witnesses of the incident.
- Crime reference number, if relevant.
It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.
LV= customer reviews
In our 2020 customer satisfaction awards, LV=’s car insurance got 4 out of 5 stars, with 82% of customers saying they would recommend the service.
Online customer reviews for LV= as a company are also positive. On review platform Trustpilot, LV= has 4.7 out of 5 stars and a rating of “Excellent”, based on more than 26,900 reviews. On Reviews.io, LV= has a rating of 3.37 out of 5 based on more than 200 reviews. 61% of customers said they would recommend the service.
The helpful, quick service and ease of application are favourites with customers, but some complain of price hikes on renewal (updated December 2020).
LV= pros and cons
- Insurance provider offering a range of car insurance policies for standard, classic and electric cars.
- Multi-vehicle insurance available.
- A range of optional extras to enhance car cover.
- Claims line is open 24/7.
Both LV= car insurance options are strong competitors in the market. The company is well respected and did well for customer service in our survey.
A downside is that some changes to your policy can result in admin charges, and cancellation past the 14-day cooling off period means paying a cancellation fee. However, LV= are not the only insurer to charge these kind of penalties and so it’s best to consider the policy in line with your personal requirements to see whether LV= car insurance is right for you.
Remember, cheapest isn’t always best. Get started by visiting LV=’s website and sign up for a policy. If you have read this review and decided that LV= is not for you, you can also compare other car insurance policies on the market.
Frequently asked questions
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