LV= car insurance review

Our verdict

Our verdict

Both LV= car insurance options are strong competitors in the market. The company is well respected and did well for customer service in our survey.

A downside is that some changes to your policy can result in admin charges, and cancellation past the 14-day cooling off period means paying a cancellation fee. However, LV= are not the only insurer to charge these kind of penalties and so it’s best to consider the policy in line with your personal requirements to see whether LV= car insurance is right for you.

Remember, cheapest isn’t always best. Get started by visiting LV=’s website and sign up for a policy. If you have read this review and decided that LV= is not for you, you can also compare other car insurance policies on the market.

Best for: Cheaper rates

Pros

• Insurance provider offering a range of car insurance policies for standard and electric cars.
• Multi-vehicle insurance available.
• A range of optional extras to enhance car cover.
• Claims line is open 24/7

Cons

• A change in vehicle or named drivers may result in an administration fee.

★★★★★

User survey

★★★★★

Finder score

Get a quote

LV= offers a range of car insurance for standard cars, as well as electric cars. This insurance provider’s comprehensive policy comes with uninsured driver promise and EU cover up to 180 days per year. What’s more, customers buying online receive a 5% discount, excludes add-ons. Here’s what else we think you should know.

Who is LV=?

LV= has a history that dates back to 1843. Since then, LV= has grown to become a well-known car insurance provider in the UK. It also offers a range of other insurance products such as van, motorbike, home, travel and pet insurance.

Who underwrites LV= car insurance?

LV= policies are underwritten by Liverpool Victoria Insurance Company Ltd.

Compare The LV=’s policies

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Name	Product	Courtesy car cover	New car replacement	EU Cover	Personal accident cover	Multi-car discount	Link
LV= Comprehensive		optional			Yes		Get a quote	Finder's summary: Both LV= car insurance options are strong competitors in the market. The company is well respected and did well for customer service in our survey. A downside is that some changes to your policy can result in admin charges, and cancellation past the 14-day cooling off period means paying a cancellation fee Who it might be good for: Someone who wants a low-cost comprehensive policy.	Compare	loading Fetching your data...

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What is covered under my policy?

LV= offers two levels of cover – third party, fire and theft & comprehensive. Existing customers can also get third party only cover to drive other vehicles, but this is not offered as a policy on its own.

Here are some of the benefits included in LV=’s car insurance cover:

Optional extras

LV= offers a range of additional protection to bolt onto your policy, including:

• Breakdown cover
• Motor legal expenses cover
• Guaranteed hire car cover
• Increased personal accident cover up to £100,000
• Protected no claims discount

What are LV=’s different policies?

• Car insurance
• Electric car insurance
• Multi-car insurance

What is my excess?

Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.

A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess, which should lower your premium.

You’ll find details about any compulsory or voluntary excesses in your policy document.

How do I make a claim?

Call the LV= claims line on 0800 032 2577 to register a claim. Lines are open 24/7.

LV= recommends you have the following to hand in order to make a claim:

• Personal contact details with the person you had the accident with.
• Photos/videos of the damage to your car.
• Contact details of any witnesses of the incident.

It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.

LV= customer reviews

In our 2020 customer satisfaction awards, LV=’s car insurance got 4 out of 5 stars, with 82% of customers saying they would recommend the service.

Online customer reviews for LV= as a company are also positive. On review platform Trustpilot, LV= has 4.7 out of 5 stars and a rating of “Excellent”, based on more than 52,334 reviews. On Reviews.io, LV= has a rating of 3.37 out of 5 based on more than 200 reviews. 61% of customers said they would recommend the service.

The helpful, quick service and ease of application are favourites with customers, but some complain of price hikes on renewal (updated December 2020).

LV= pros and cons

Frequently asked questions

• Can I drive other car with my LV= policy?

  Even if you’re comprehensively covered on your own car, don’t assume you’re insured to drive other people’s. It’s best to check you’re insured for driving other cars before you set off. There are severe penalties for driving without insurance.

• Can I pay for my car insurance in monthly instalments?

  Yes, you have the choice of paying for your LV= policy in full or by monthly direct debit payments. Note that an interest applies to monthly payments.

• Does LV= offer daily or temporary car insurance?

  LV sometimes are able to add a temporary car or driver to your policy in some circumstances – but LV= isn’t a temporary insurance specialist. To add a temporary driver or car to your car insurance policy, please call LV on 0800 032 9395.

• Is there a cost to cancel your car insurance with LV=?

  Yes. If you cancel your LV= policy during its term, you’ll have to pay a £40 penalty, plus fees for the time you’ve been insured.