NFU Mutual car insurance review

Contrary to popular belief, car insurance from NFU is not just for those living in rural areas. See the pros and cons of cover and compare policies below to see if it's right for you.

3.9 ★★★★★ (143 reviews) Write a review
NFU Mutual

Our verdict

Like many car insurers, NFU Mutual offers 3 levels of cover: third party, third party fire and theft and comprehensive. Both its comprehensive and third party, fire and theft policies are rated the full 5 out of 5 stars by Defaqto. Standard benefits of both policies include breakdown cover, a courtesy car and personal accident cover. These are all sometimes optional extras on car insurance policies.

While the website could be easier to navigate around, what is available are details about the cover levels as well as how to make a claim. If you need a little more cover, NFU Mutual has several optional extras that can be bolted onto your policy.

You can only buy NFU insurance directly – it's not on price comparison sites. It's worth checking options on price comparison sites too, though, to make sure you get the best deal for you.

Best for: High-quality cover

Pros
  • 24/7 claims line
  • No admin fees for amending your policy
  • RAC Mutual assist breakdown cover included with all car insurance policies
Cons
  • NFU Mutual website a little difficult to navigate around
  • Some potential customers report being turned down for cover due to their postcode or job
NFU Mutual Car insurance
Finder Award
★★★★★
Finder score

NFU Mutual started as a provider for farmers, but now offers great levels of car insurance cover for everyone. All policies from NFU include breakdown cover, European cover, motor legal protection, trailer cover and access to a 24-hour motor legal advice helpline. Find out what else is included and how to save on your policy.

Compare NFU Mutual’s car insurance policies

Name Product Courtesy car cover New car replacement EU Cover Personal accident cover Multi-car discount Link
NFU Mutual comprehensive
tick
cross
Included
NFU Mutual Third party, fire and theft
tick
cross
Included
loading

Who is NFU Mutual?

NFU Mutual, or the National Farmers Union Mutual Insurance Society Ltd was founded by 7 farmers in a tea shop all the way back in 1910. Since these early beginnings in Warwickshire, it has ploughed on to become a UK-wide company, offering various types of insurance and other financial services.

Who underwrites NFU Mutual’s car insurance?

NFU Mutual’s car insurance policies are underwritten by NFU Mutual Services.

NFU Mutual is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

What’s covered under my policy?

Product NameNFU Mutual Third party, fire and theftNFU Mutual comprehensive
Damage to your car
Damaged windscreen and window glass
Fire and theft
Personal accident cover
Personal belongings
Liabilities to third parties
Using the car abroad
Permanently fitted audio equipment

Check your policy document carefully to ensure it covers everything you need it to cover.

General exclusions

Like with all insurers, NFU Mutual has a list of reasons why it will refuse to pay out for a claim. You will not be covered in the following situations:

  • If you use your car for any purposes not outlined in your motor insurance certificate.
  • If damage is a result of wear and tear.
  • If your personal possessions aren’t kept in a locked boot or compartment.

For a full list and explanation of the exclusions, see your insurance policy.

What are NFU Mutual’s different policies?

NFU Mutual has 3 different levels of insurance: You can get third party cover, third party, fire and theft or a comprehensive policy.

If you have an old banger of a car, then you might opt for the lowest and most basic of these options – third party insurance.

For some people, this is often the cheapest choice, yet it’s always worth getting quotes for third party, fire and theft and comprehensive policies too.

Why? Higher-risk drivers have historically taken out third party policies, so insurers sometimes charge you more for these types of deals.

Optional extras

NFU Mutual also has a number of extras to add to your cover. Optional extras include the following:

  • Continental breakdown cover
  • Protected no-claims discount protection
  • RAC National Assist cover
  • Increased personal possessions cover for motorhomes up to £1,000

How do I make a claim?

You can make a claim with NFU Mutual by calling its 24-hour claims service on 0808 256 4978. You’ll need to have your insurance details to hand when you get in touch.

What is my excess?

A car insurance policy excess is the amount you have to contribute towards the costs incurred from a claim and will generally be up to £350. By volunteering to pay a higher excess, you can lower your premium costs. Or vice versa, by lowering your excess fees, you can drive up your premiums. What you’re liable to pay in excess costs will be decided when you take out your policy.

NFU Mutual car insurance customer reviews

NFU Mutual was highly commended in the car insurance category of the Finder Customer Satisfaction Awards 2024. Several NFU customers in our survey cited the “personal” touch of its service, and an efficient claims process.

One said: “Service…is exemplary – professional yet friendly and claims are met quickly without fuss.”

Another commented: “Great customer service, very focused on providing personal service.”

Overall, in our survey, 89% of NFU Mutual car insurance customers said they’d recommend the brand to a friend.

What proportion of NFU car insurance customers would recommend it to friends/family?

ResponseNFU customersAverage for all brands in our survey
This year88.57%80.55%
Last year72.50%78.53%
Source: Finder survey by OnePoll of 750 Brits

How to cancel NFU Mutual car insurance

You can cancel your NFU car insurance deal at any time by calling on 0808 291 4194 or writing to the company. It will give you a pro-rata refund for the time in your coverage you haven’t used.

Frequently asked questions

Car insurance scores

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.

To find out more, read our full methodology.

The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms "best", "top", "cheap" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is subject to our terms of use. When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circumstances when comparing products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.
*Based on data provided by Consumer Intelligence Ltd, www.consumerintelligence.com (Mar ’24). 51% of car insurance customers could save £539.54

More guides on Finder

Go to site