Post Office Broadband | Compare fibre and ADSL deals and packages

A new era for the Post Office - now delivering post and broadband to your home.

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Post Office Broadband

The Post Office now offer ADSL and fibre broadband across the UK. Their broadband operations were taken over by TalkTalk in 2013 who have been improving it ever since.

What is 'line rental'?

When shopping around for broadband deals, it’s easy to be drawn in by an eye-catching “£9.99 a month” deal. What these deals might be failing to mention is something called “line rental”.

Broadband generally needs a phone line to connect to the internet. BT owns the country’s phone line network, and charges other providers to use the lines. This cost is passed on to the customers and is called “line rental”.

What comes included with Post Office broadband packages?

  • Free Wi-Fi Router. All the Post Office broadband packages come with a free wireless router. The hub you get will vary depending on the broadband package you choose.
  • Unlimited Usage. Whether you choose to go with the ADSL or the fibre optic connection all Post office packages come with unlimited usage so you can use as much internet as you’d like without having to worry.
  • Unlimited Weekend Calls. Calls to UK landlines, starting 6pm Friday and ending 6am Monday, are free of charge. 12 hours longer than BT offer.
  • Free UK Support. A team of experts are at hand to help with anything you need, from switching accounts to resolving broadband issues. They are available; Monday – Saturday between 8am-8pm and Sunday between 9am-6pm.
  • Post Office SafeGuard. A free online protection system that keeps your family safer online by blocking harmful or inappropriate content.

Does the Post Office offer any broadband bundles?

  • Anytime UK Calls. For an extra £8 a month the Post Office provide Anytime UK Calls as part of the broadband bundle. This entitles you to call landlines for free all week, as well as mobiles and international landlines in selected countries for free over the weekends.

What is the Post Office good and bad at?

  • Straightforward. What you see is what you get with the Post Office deals. This means that unlike some of its competitors, you won’t get overloaded with information when choosing a plan.
  • Price. The Post Office is massively competitive with its rivals; Sky, BT, Plusnet and TalkTalk and it’s prices reflect this being the cheapest option out of these.
  • Customer service. Although it has been seeing a decrease in the number of complaints of late, over the last few years the Post Office has battled it out with EE, BT and Plusnet for the most complaints. When Post Office broadband was taken over by TalkTalk in 2013 some customer service issues were to be expected, however these lasted longer than anticipated.
  • Lack of of options. If you’re looking for the ultimate entertainment bundle, Post Office broadband probably isn’t for you.

How can I contact The Post Office’s broadband customer service?

  • Customer Care Line0345 600 3210 from 8am to 8pm Monday-Saturday (including bank holidays) and 9am to 6pm on Sunday.
  • Technical Help Desk0345 600 3210 if you have a connection or other technical problem, from 8am to 9pm Monday-Saturday (including bank holidays) and 9am to 6pm on Sunday.

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