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Quicken Loans vs. Rocket Mortgage

Both mortgage lenders are owned by the same company, but how do loan programs, fees and requirements stack up?

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Britny Lawhorn
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How do Quicken Loans and Rocket Mortgage compare?

Quicken Loans logo
Rocket Mortgage logo
  • Choose this lender for great customer service
  • Choose another lender if you don’t want to meet with a loan officer
  • A good option for borrowers looking for flexible repayment terms
  • Choose this lender for fast turnaround times
  • Choose another lender if you want to meet your loan officer in person
  • A good option for borrowers who prefer a fully online application process

Read review Go to Quicken Loans site

Read review Go to Rocket Mortgage site

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Large jumbo loans available
  • Flexible repayments
  • Online loan support
  • Fast turnaround
  • Fast service
  • More flexibility
  • Prepayment is OK

Cons

  • Application deposit
  • Two-step process
  • Hard credit pulls
  • Application fee
  • Some loans aren’t available
  • No physical locations

Customer reviews

Quicken Loans is accredited with the Better Business Bureau (BBB) and as of November 2020 has 3.67 stars out of 5 based on 1,930 customer reviews. On Trustpilot, the lender has 4.4 out of 5 stars with 16,814 customer reviews. Most reviews praise the attentive, personalized service they receive from its mortgage officers. Even when dealing with multiple representatives, borrowers report a keen attention to detail. Borrowers liked using Quicken Loan’s MyQL to track the progress of their loan. However, some complaints point to hard credit inquiries without authorization during the application process. There are also reports that loan advisors were aggressive when trying to close the loan.
As of November 2020, Rocket Mortgage has a 3.4 out of 5 star rating from Trustpilot based on more than 2,500 reviews. Most customers speak highly of its speedy application process and responsive customer service. The poor reviews mostly center around refinance applications and frustrations with the pace of the application process. Rocket Mortgage’s parent company, Quicken Loans, has been accredited with the Better Business Bureau (BBB) since 1986 and has an A+ rating as of November 2020. Of the 1,930 customer reviews, Quicken has earned a 3.67 out of 5 stars. While most reviewers have good things to say, some borrowers warn of poor account communication among loan officers and report submitting the same documentation multiple times as a result. Quicken has closed 816 customer complaints over the last three years.

Compare mortgage lenders and brokers

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.
Name Product Loan products offered State availability Min. credit score
SoFi
(NMLS #1121636)
SoFi
Conventional, Home equity, Refinance
Not available in: AK, HI, MO, NH, NM, NY, SD, WV
620
No hidden fees, multiple loan terms, and member discounts available.
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Better
(NMLS #330511)
Better
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
620
Online preapproval in minutes and no origination fees with this direct lender.
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Axos Bank
(NMLS #524995)
Axos Bank
Conventional, Jumbo, FHA, VA, Home Equity/HELOC, Refinance
Available in all states
620
Purchase, refinance, and home equity options available with lender fees as low as $0 (restrictions apply).
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Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
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More Info
LendingTree
(NMLS #1136)
LendingTree
Conventional, Jumbo, FHA, VA, USDA, Home Equity, HELOC, Reverse, Refinance
Available in all states
620
Connect with vetted home loan lenders quickly through this online marketplace.
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