Sign up & start saving!
Get our weekly newsletter for the latest in money news, credit card offers + more ways to save
Finder is committed to editorial independence. While we receive compensation when you click links to partners, they do not influence our content.
Quicken Loans vs. Chase Bank mortgages
If you need a USDA loan or home equity products, one lender is better than the other.
Mortgage Guides
Compare mortgage rates in your area
How To:
Loan Types
Term Length
How do Quicken Loans and Chase Bank compare?
- Choose this lender for great customer service
- Choose another lender if you don’t want to meet with a loan officer
- A good option for borrowers looking for flexible repayment terms
- Choose this lender for great in-person help at branches in 22 states
- Watch out for frustrating customer service online and over the phone
- A good option for borrowers who want a mortgage from a well-known bank.
Loans offered
- Purchase
- Refinance
- Jumbo
- Home Equity
- FHA
- VA
- USDA
- Purchase
- Refinance
- Jumbo
- Home Equity
- FHA
- VA
- USDA
Neither of these seems the right fit?
Minimum credit score
Conventional: 620
Conventional: 620
States available
Available in all states
Available in all states
Pros
- Large jumbo loans available
- Flexible repayments
- Online loan support
- Fast turnaround
- Flexible application process
- Online tracking
- Other banking products
- Member discounts
Cons
- Application deposit
- Two-step process
- Hard credit pulls
- Multiple fees
- Requires fair to excellent credit
- Limited branches for in-person service
Customer reviews
Quicken Loans is accredited with the Better Business Bureau (BBB) and as of November 2020 has 3.67 stars out of 5 based on 1,930 customer reviews. On Trustpilot, the lender has 4.4 out of 5 stars with 16,814 customer reviews. Most reviews praise the attentive, personalized service they receive from its mortgage officers. Even when dealing with multiple representatives, borrowers report a keen attention to detail. Borrowers liked using Quicken Loan’s MyQL to track the progress of their loan.
However, some complaints point to hard credit inquiries without authorization during the application process. There are also reports that loan advisors were aggressive when trying to close the loan.
As of October 2020, Chase Bank has an A+ rating with the Better Business Bureau, yet reviewers on the site have only rated it 1.18 out of 5 stars. The bank’s score is only slightly better on Trustpilot, where it’s currently rated 1.3 out of 5. However, it’s important to note that these reviews are for Chase Bank as a whole and not necessarily its mortgage products.
Satisfied customers praise Chase’s mobile app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting in touch with a helpful representative, being passed around on the phone or just never getting the help they need.
Compare mortgage lenders
More guides on Finder
-
USAA vs. Chase Bank mortgages
Mortgage services for both lenders are available nationwide, but one is a better option for certain government-insured loans.
-
USAA vs. Bank of America mortgages
While both of these big-name lenders are available nationwide, one is better for military members, but the other offers more home loan options.
-
U.S. Bank vs. Wells Fargo mortgages
Both of these big-name banks are available nationwide, but one is better for home loans in rural areas.
-
U.S. Bank vs. Chase Bank mortgages
While both mortgage lenders are good for in-person support, one lender only has branches in 22 states.
-
TD Bank vs. Chase Bank mortgages
We compare mortgage services of two big-name banks. One lender has more nationwide availability, but watch out for fees.
-
Quicken Loans vs. Veterans United mortgages
Veterans United specially caters to military members and their families, but how does it stack up against a giant like Quicken Loans for mortgages?
-
HSBC Bank vs. Chase Bank mortgages
Both of these banking giants offer a wide range of mortgage products, but the best perks are available to current members
-
Chase Bank vs. Wells Fargo mortgages
Both lenders have an easy application process, but you should watch out for hidden fees. But only one is known for slow customer service.
-
Chase Bank vs. SunTrust mortgages
Both are big names in the banking industry, but one lender doesn’t offer USDA loans, and the other is not available nationwide.
-
Chase Bank vs. PNC Bank mortgages
Both lenders are available nationwide, but one is better for current members and the other is a good option for low down payments.
Ask an Expert