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finder.com's rating: 3 / 5 ★★★★★
Bottom line: John Hancock’s Vitality program rewards you for healthy living, though you won’t find a wide list of riders or whole life policies.
20 to 60
Issue Age
$25,000 to $65,000,000
Coverage
Depends on policy
Medical Exam Required
Policies | Term, Permanent, Final Expense with Guaranteed Acceptance |
---|---|
Coverage maximum | $65,000,000 |
Term lengths | 10, 15, 20 years |
Medical exam required | Depends on policy |
Available states | All 50 states |
Issue age | 18 - 65 years old |
Riders |
Accelerated death benefit rider Conversion rider Disability income benefit rider Long-term-care rider |
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Review by
Katia Iervasi is a staff writer who hails from Australia and now calls New York home. Her writing and analysis has been featured on sites like Forbes, Best Company and Financial Advisor around the world. Armed with a BA in Communication and a journalistic eye for detail, she navigates insurance and finance topics for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).
John Hancock life insurance is a solid choice for people who want support and rewards for pursuing a healthy lifestyle. It offers incentives like lower rates and a rewards program that gives discounts on Amazon, grocery purchases and even your life insurance.
However, John Hancock doesn’t offer whole life insurance and its selection of riders is limited. While most customer reviews are positive, some note issues with the Vitality rewards program and billing.
As long as you’re okay with the customer reviews, you could enjoy a wide selection of policy types, one of the highest death benefit payouts available and rewards for your healthy habits.
We pulled sample rates using John Hancock’s online quote tool for a 20-year term, $500,000 policy for a healthy man and woman.
Rates are at the same standard as other companies, but John Hancock stands out for lenient underwriting if you have risky hobbies or imperfect health.
Age | Man | Woman |
---|---|---|
20 | $32.35 | $27.00 |
25 | $32.35 | $27.00 |
30 | $34.65 | $30.75 |
35 | $34.65 | $33.65 |
40 | $41.55 | $35.40 |
45 | $67.70 | $58.45 |
50 | $102.60 | $97.95 |
55 | $117.30 | $97.95 |
60 | $195.10 | $158.50 |
John Hancock has lenient underwriting standards. It approves applicants considered high-risk like smokers or seniors, not common among other major insurers. Meet these requirements to access the best rates:
You can apply for term life insurance online. For all other policies, call 800-721-3774 and a representative will walk you through the next steps.
John Hancock’s lineup includes a mix of term and permanent policies, but it leaves out a few options like whole life that some people prefer:
The insurer allows policyholders to customize their coverage with the following riders:
Founded in 1862, John Hancock has a long-standing financial history, proving its likely ability to pay claims.
John Hancock holds an A+ rating from the Better Business Bureau (BBB), but it also sees 1 out of 5 stars from 19 customer reviews and 54 complaints as of October 2020. However, only one complaint concerns a life insurance policy.
On TrustPilot, the insurer scores 4 out of 5 stars based on 64 reviews as of October 2020. Most complaints involve travel insurance policies, and most life insurance reviews are positive.
Customers praise its easy application process and Vitality program rewards, though some mention billing problems. Trustpilot notes that John Hancock hasn’t responded to negative reviews in the past 12 months.
AM Best financial rating |
A+ |
BBB accredited | No |
BBB rating | B 1/5 out of 2 customer reviews |
Trustpilot score | 4.2/5 out of 68 customer reviews |
JD Power score | 737 |
Customer reviews verified as of | 21 January 2021 |
John Hancock relaxes its approval process enough to accept people considered high-risk, like those with pre-existing health conditions. This is a huge benefit for people having trouble getting accepted for a standard life insurance policy.
However, John Hancock’s main policies are term and universal life insurance, though many people also praise its rewards program that encourages healthy living. Its policy selection doesn’t offer the wide options that some major insurers do.
Also, the company’s rates stay above average with its 20-year, $500,000 term policies costing $35 a month for a healthy, 30-year-old man. The same person typically buys this policy for $25 a month, according to our independent analysis of life insurance rates.
Wondering how John Hancock stacks up to other insurers? Tap the Compare box to see features for up to four companies side by side.
When you buy a policy, you’re automatically enrolled in the insurer’s basic Vitality Go program. John Hancock tracks your health and fitness data through wearable devices like FitBits and or Amazon Halos.
As you hit health goals like lowering your blood pressure, the insurer gives discounts to shopping sites like Amazon.
You also can pay around $2 a month for Vitality Plus, scoring grocery store gift cards and further discounts. You can save up to 15% on your annual premium and score an Apple Watch for $25 plus tax.
This is known as interactive life insurance, meant to incentivize people adopting healthy habits. Check for exclusions before applying.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our experts analyze life insurance companies to help you to find the strongest possible policy and premium for your family’s needs. We assess their financial strength, customer satisfaction, policy features and riders. We then give each insurer a score between one and five stars that reflects their offering and reputation in the industry. John Hancock gets three out of five stars for offering fewer customization options compared to its competitors and less than stellar customer interaction ratings.