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HSBC Bank vs. Chase Bank mortgages

Many people choose these two for banking, but how do their mortgage services compare?

Updated

Fact checked

How do HSBC and Chase Bank compare?

HSBC logo
Chase Bank logo
  • Choose this lender for a wide variety of loan types
  • Watch out for negative customer reviews
  • A good option for borrowers with unique criteria
  • Choose this lender for great in-person help at branches in 22 states
  • Watch out for frustrating customer service online and over the phone
  • A good option for borrowers who want a mortgage from a well-known bank.

Loans offered

  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA
  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Wide range of loans & terms
  • Perks for HSBC customers available
  • Special mortgage programs available
  • Online account monitoring via dashboard
  • Flexible application process
  • Online tracking
  • Other banking products
  • Member discounts

Cons

  • Negative reviews
  • Can't fully apply online
  • Multiple fees
  • Requires fair to excellent credit
  • Limited branches for in-person service

Customer reviews

In general, online reviews are worrisome. HSBC customers complain of miscommunications from the provider that resulted in payment mixups and refinancing issues. Some borrowers report HSBC claiming payments weren’t made on customer home loans for years. HSBC Bank overall garners a low 2 out of 10 on Trustpilot based on 46 reviews. It doesn’t do much better with the Better Business Bureau, which gives it a D rating. If you pursue a home loan with this provider, make sure to keep careful documentation of your payments, confirming they’re processed in a reasonable time, over the course of your loan.
Chase Bank has a B+ rating with the Better Business Bureau, where it receives 1/5 stars from customers as of September 2019. It gets just slightly better marks on Trustpilot, where it gets 1.7/5 stars. But those reviews are for the bank as a whole, and not necessarily its mortgage products. Happy customers praise the app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting ahold of someone, being passed around on the phone or just never getting the help they need.

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