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CitiMortgage vs. Chase Bank mortgages

CitiMortgage and Chase Bank: Which is better for your next home loan?

Updated

Fact checked

How do CitiMortgage and Chase Bank compare?

CitiMortgage logo
Chase Bank logo
  • Choose this lender for discount programs if you don’t qualify for government-backed loans
  • Watch out for the upfront application fee
  • A good option if you are a current Citibank customer
  • Choose this lender for great in-person help at branches in 22 states
  • Watch out for frustrating customer service online and over the phone
  • A good option for borrowers who want a mortgage from a well-known bank.

Loans offered

  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA
  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Specialty program available
  • Nationwide availability
  • Closing cost and rate discounts available
  • Flexible application process
  • Online tracking
  • Other banking products
  • Member discounts

Cons

  • Full loan details unavailable online
  • Application fee
  • Multiple fees
  • Requires fair to excellent credit
  • Limited branches for in-person service

Customer reviews

Citibank, the parent company of CitiMortgage, isn't accredited with the Better Business Bureau (BBB) and receives an F rating from the site. Its BBB profile has almost 4,000 complaints and over 150 customer reviews as of September 2019, with an average customer rating of just over 1 out of 5 stars. On top of its negative reviews and complaints, in 2018 Citibank was subject to a $100 million settlement over manipulating benchmark interest rates. It's not all bad reviews for Citibank, though — its average score from the over 2,300 customer ratings on Zillow as of September 2019 is 4.85 out of 5 stars.
Chase Bank has a B+ rating with the Better Business Bureau, where it receives 1/5 stars from customers as of September 2019. It gets just slightly better marks on Trustpilot, where it gets 1.7/5 stars. But those reviews are for the bank as a whole, and not necessarily its mortgage products. Happy customers praise the app, online access and personal service in branches. Most of the negative reviews focus on frustrating customer service, with customers having trouble getting ahold of someone, being passed around on the phone or just never getting the help they need.

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