Capital One has been around for a while, and has recently made headlines for acquiring Discover in an all-stock, billion-dollar transaction. But what are customer views of Cap One, and how good are its products? See if banking with Capital One is a good idea for your situation.
For starters, we have to mention Capital One’s accolades in customer service.
Every year, JD Power does a National Banking Satisfaction Study. It surveys thousands of banking customers and asks them questions on seven categories regarding their customer experience at national banks.
For the last six years in a row, Capital One has ranked highest in overall satisfaction through the JD Power National Banking Satisfaction Study.(1) This consecutive streak is as recent as 2025, so the bank has some mega bragging rights.
Aside from that, Capital One is a well-known and recognizable bank, with over 30 years in the industry and over 100 million customers worldwide. And like any standard US bank, Capital One does have FDIC deposit insurance.
With all of that in mind, it’s easy to say that Capital One is a trustworthy and solid bank. Whether or not its products and services are good for you is another question entirely, though.
Capital One 360 Checking
An interest-bearing checking account with flexible overdraft options and international access.
Capital One’s flagship products are from the 360 line, such as the 360 Checking account, the 360 Performance Savings and the 360 certificates of deposit (CD).
Here are some standout features and overview of its deposit accounts:
Aside from typical deposit insurance, Cap One employs these standard security measures:
| BBB accredited | Yes |
|---|---|
| BBB rating | A+ |
| BBB customer reviews | 1.13 out of 5 stars, based on 2158 customer reviews |
| Trustpilot score | 1.3 out of 5 stars, based on 4,127 customer reviews |
| Customer reviews verified as of | 18 August 2026 |
Capital One carries an A+ BBB rating and has held accreditation since the 1990s, which is no small feat given the steady stream of complaints most large banks rack up. Most of those complaints center on credit cards, such as disputed fraudulent charges, contested late fees and trouble accessing account info or statements, in line with what’s typical for a bank of its size. Cap One’s Trustpilot reviews echo the same themes.
Reddit tells a more favorable story, with longtime customers citing the free checking account, kids’ banking options and instant cashback payouts as standout perks, though a few gripe about low starting credit limits. The mobile app backs that up too, rated highly on app stores with millions of ratings, and reviews saying the app is reliable and easy to use.
"I’ve been a happy customer of Capital One ever since 2012. The 360 Checking account is my primary checking account, and it’s the bones of all my financials. The 360 Performance Savings is nice, and you can open multiple (which I did for an emergency fund and a vacation fund). I’ve also used the debit card while traveling – the lack of foreign transaction fees is a huge plus. And the cherry on top is the digital banking – easy to use, intuitive and just looks clean. From a long-term customer, I highly recommend Cap One’s checking and savings."
Capital One doesn’t have a lot of fees on its deposit accounts, but you might run into a few of these charges.
| Fee type | Cost |
|---|---|
| Monthly service fees | Checking: $0, Savings: $0 |
| Opening deposit requirements | Checking: $0, Savings: $0 |
| Overdraft fees | $0 |
| Out-of-network ATM fees | $0 from Capital One (the ATM owner may still charge their own fee) |
| Foreign transaction fees | $0 |
| Credit card late fees | Up to $40 |
Capital One acquired Discover on May 18, 2025. The two banks are now under the same company, Capital One, N.A. If you’re an existing customer of Capital One or Discover, the bank will contact you if this merger will impact your account directly.
Overall, here are the main things to know about the Cap One and Discover merger:
Overall, Capital One is a good bank. It has no-fee deposit accounts, high APYs on savings and CDs, kid and teen banking options and a variety of credit cards to choose from.
And it’s not just the products that earn high marks from us; customers also rate Capital One highly in customer satisfaction, proven with its track record with the JD Power National Banking Satisfaction Study.
Still not sure that Capital One is the right choice? Compare the bank directly to other leading banks:
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