U.S. Bank offers a variety of personal and business accounts, including checking, savings, money market accounts and CDs. All accounts come with access to its online and mobile banking platform, which lets you manage your money and deposit checks for free. Account holders get eStatements and overdraft protection, or avoid overdraft fees altogether with its personal Safe Debit account. But there aren’t branches in every state, most accounts come with maintenance fees and the APY on the personal savings account is low.
Best for: Seniors, young adults, teens and military members in need of a full-service bank.
U.S. Bank may be worth considering if you’re looking for somewhere to do all your personal banking and borrowing. With the Smart Rewards program — included for free with U.S. Bank’s Smarty Checking account — you may get extra perks like mortgage credits and new auto loan rate discounts.
The best perks with U.S. Bank are available for specific demographics: seniors, young adults, teens and military members (veteran or active duty). These groups are more likely to get monthly maintenance fees waived on select accounts and enjoy extra perks that come with U.S. Bank’s Smart Rewards program.
But if you don’t need a full-service bank and can’t waive the monthly maintenance fees on its personal accounts, consider other options. We’ve seen many other savings accounts with APYs as high as 5%. Also, there are many free checking accounts to compare that don’t require you to be a certain age or demographic or hold a certain balance to avoid a monthly fee.
U.S. Bank is FDIC-insured with over 90 years in the industry. It serves well over 11 million customers and has over 2,000 full-service branches in 24 states.
Similar to many large banks, U.S. Bank is integrated with Zelle, so you can easily send money to friends and family with no fees on U.S. Bank’s end. It also has a large, free ATM network, and you can use any MoneyPass ATM for free.
With U.S. Bank’s Smartly Checking account, you can join the Smart Rewards program for free, which includes extra bonuses and more waived fees, depending on your account balance and tier (Plus, Premium or Pinnacle). Some of the better rewards we saw include:
There are also exclusive rewards reserved for seniors, young adults, teens and military members in the program. If you’re in one of those demographics, you’re eligible to waive the monthly maintenance fee on the Smartly Checking account. You may also qualify for extra perks, like a 50% discount on personal check reorders and safe deposit box rental fees.
In short, if you don’t need a full-service bank, consider other account options without monthly fees.
U.S. Bank charges monthly maintenance fees on its checking accounts, and with the Safe Debit account, there’s no way to waive the $4.95 monthly fee.
The accounts that do offer the ability to waive the fee require you to meet certain criteria, such as:
Also, while the bank advertises its U.S. Bank Overdraft Fee Forgiveness Program for its Smartly Checking account, there are parameters, and if you pass them, you’ll pay a $12.50 overdraft fee.
Here’s how the program works: If you overdraw by $50.01 or more, your overdraft fee is refunded as long as you restore your account balance before 11:00 p.m. ET. To avoid the fee altogether, you can set up automatic transfers from another U.S. Bank account to cover the overdraft. Plenty of other banks offer free checking accounts that waive the overdraft fee completely.
U.S. Bank offers six different personal accounts, ranging from checking, savings, money market accounts and CDs.
There are two checking accounts to choose from — both requiring a $25 opening deposit.
U.S. Bank offers one personal savings account: Bank Smartly Savings Account. This account offers up to 3.5% APY – very competitive. To earn the highest rate, you must pair the Smartly Savings Account with either the Smartly Checking or Safe Debit account, and have a combined $25,000 balance across the two accounts.
The account has a $5 monthly fee, which can be waived by either:
There are two personal money market savings accounts to choose from.
Similar to U.S. Bank’s savings accounts, CD rates vary by area. U.S. Bank’s CD rates typically max out to 3.75% APY, but you may get a different rate depending on where you live. CD options include:
The bank also offers 10 business accounts, including checking, savings and money market accounts.
Some business checking and money market accounts are interest bearing, like the Basic business savings account, Platinum Business Money Market account and the Premium Business Money Market account. However, many require an opening deposit and rates are low, ranging around 0.01% to 0.30% APY — much lower than the national average.
Aside from business accounts, other U.S. Bank products include:
Narrow down top personal bank accounts by fees, APYs and opening deposits. Select the Compare box to view products side by side for easier comparison.
The Finder Score crunches over 250 savings accounts from hundreds of financial institutions. It takes into account the product's interest rate, fees, opening deposit and features - this gives you a simple score out of 10.
To provide a Score, Finder’s banking experts analyze hundreds of savings accounts against FDIC-reported national averages as a baseline. Accounts with rates well over the national average are scored the highest, while accounts with rates well below are scored low.
The Finder Score crunches over 300 checking accounts from hundreds of financial institutions. It takes into account the product's monthly fees, overdraft fees, opening deposit, customer support options, ATM network and features — this gives you a simple score out of 10.
To provide a Score, Finder’s banking experts analyze hundreds of checking accounts against what we consider is the best option: no monthly fees, no overdraft fees, a large ATM network of 50,000 or more, additional features outside of typical banking services, and the optional perk of earning interest. Accounts that are nearly free to maintain and use are scored the highest, while accounts with costly fees and few features are scored the lowest.
The Finder Score crunches over 250 savings accounts from hundreds of financial institutions. It takes into account the product's interest rate, fees, opening deposit and features - this gives you a simple score out of 10.
To provide a Score, Finder’s banking experts analyze hundreds of savings accounts against FDIC-reported national averages as a baseline. Accounts with rates well over the national average are scored the highest, while accounts with rates well below are scored low.
The Finder Score analyzes hundreds of CDs from more than 100 institutions. It takes into account the product's interest rate for available terms and opening deposit requirements - this gives you a simple score out of 10.
Different banks and credit unions offer CDs for various lengths of time, ranging from as short as seven days to as long as 20 years. For our ratings, we consider the term lengths that the FDIC uses in its monthly updates on national rates.
If a bank or credit union doesn’t offer a CD for a specific term used by the FDIC, we don’t penalize it: Instead, we simply don’t rate it. Each of the standard term lengths has its own APY rating based on the FDIC’s average rates.
Currently holding an A- rating with the Better Business Bureau (BBB) and 94 years in business, there’s a lot of insight to gain from U.S. Bank customers.
U.S. Bank has gotten over 4,900 complaints in the last three years on its BBB profile and over 600 reviews resulting in a less-than-ideal 1.1 customer star rating. The U.S. Bank Trustpilot profile is unclaimed, but it carries over 600 reviews to date — also with a poor 1.2-star rating.
While it’s not uncommon for a financial institution to receive mostly-negative reviews, U.S. Bank’s are rather poor. Many reviews cite unique circumstances, such as issues with paycheck withholdings, frozen accounts and issues resolving fraud — all typical complaints we see with banks.
The BBB also posted an alert for U.S. Bank, detailing an incident where they entered a settlement with the Consumer Financial Protection Bureau (CFPB). The CFPB alleged that the bank was accessing personal credit reports without the account holder’s permission, violating the Consumer Financial Protection Act, the Fair Credit Reporting Act, the Truth in Lending Act and the Truth in Savings Act. The bank had to pay a $37.5 million penalty to the CFPB and states it’s enacting a plan to remediate the issue. The situation does cast a poor look on U.S. Bank, but the settlement refers back to incidents dating back to 2010, and since 2016, it has addressed these issues. It was a long investigation lasting over five years.
All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
Via customer survey commissioned by Finder
Overall good service
Via customer survey commissioned by Finder
They were fine but the last two times I've called for support they basicly said what do you want me to do about it.
Via customer survey commissioned by Finder
Two bad customer service experiences in a row
Via customer survey commissioned by Finder
There fees are resonable and so is the interest earned on the account.
Via customer survey commissioned by Finder
There fees are resonable. There customer service is top notch.
Via customer survey commissioned by Finder
Great online experience. Able to manage 99.9% of questions, transactions, and issues there.
Via customer survey commissioned by Finder
I have been with them for a while. They fit my current needs.
Via customer survey commissioned by Finder
Easy to understand terms, plenty of ATMs, and a low minimum balance. You can't go wrong
Via customer survey commissioned by Finder
I’ve been with them for almost 30 years and they’ve never done me wrong.
Via customer survey commissioned by Finder
They be hard to reach and keep sending to another person, and then another, etc.
U.S. Bank’s top-tier account rewards deeper financial commitment.
U.S. Bank’s Special CDs have decent interest rates overall.